1050 West 10th Street
Rolla, MO 65401
Appointment: (573) 364-9000
Office: (573) 364-9000
How did we do? Leave Phelps Health Medical Office Building a review.
Hours
Office Hours
Monday – Friday 8:00 AM - 5:00 PM
Ratings and Reviews
What our patients are saying (Verified reviews from real patients)
The staff were awesome and very professional. The doctor was outstanding and he explained everything to me. He is an outstanding Dr. He took his time and did not rush
They were concerned about how I felt.
Prompt and courteous service.
Always attentive to business.
Excellent care.
Very polite and always take time to explain things
All the colleagues were very courteous and informed. Thank you.
I always recommend Dr Heincker to anyone I know who needs orthopedic treatment. I don't recommend Phelps Health for any other specialty and specifically not for primary or geriatric care.
Great care everyone is very nice and professional
Love Rolla Orthopedics, top notch care
Any questions we asked the doctor were received with disdain as if it inconvenienced him to answer. He did not provide time for discussion and support spending only 10 minutes in the room although the follow up notes said he was there one hour. The doctor would only allow one person in the room although there was a chair and room for a second person. The reason given was because he was using the phone note taking system. This seems to prioritize connivence of record keeping over quality of care. This was a very disappointing visit. We were not at all pleased with the quality of care nor the lack of concern.
Dr. Pearson got me in very quickly. He was able to trim my toenails very quickly. He was very personable and friendly and got the job done and set me up for another appointment in another couple months. So the experience was very good.
They took very good care of me
Dr Voight went above and beyond to answer all my questions. The nursing staff was top notch - cannot have been better. My roommate had dementia and got a bit violent with the nursing staff. They handled it very professionally and extremely humane. The vascular access team was magical. I never want to be back in the hospital, but if it comes to it, I hope these folks are still around.
The provider and staff were very friendly and helpful. They explained very thing so I could understand.
Doc explained everything very clearly
Improve-Nurse not be"mouthy"over taking my blood pressure. The nurse took it once and stated" it is high. She said" I'll have to take it again. When she retook my blood pressure, she stated, it's going to be high again. " if you would straighten your arm out, it wouldn't be high." Then she stated" no it's not high this time, but never told me what the reading was."
Have better bathrooms that doors stay open when in wheelchair doors slam on my fingers
Dr. Kriete awesome. His assistant was wonderful. Thank you
Dr Johnson and the rest of his podiatry staff provided excellent attention to my concerns and needs. They are always very personable and helpful with excellent bedside manner.
I was treated very kindly. The doctor was very efficient, kind and his treatment has been and is working well to help my ling-term healing.
Everybody was very nice and the appointment didn't take long and that's always good.
I am glad we have Phelps Health. Thanks again.
Everyone was courteous--extra helpful in setting up future appointments to meet our needs.
I found Brittany to be very thorough, and professional. Her nurse was also very professional, and kind. I would absolutely recommend.
The Nurse practioner was extremely understanding and very thorough. I have already heard from the audiologist about this matter
Everyone is very kind !
Very pleased with everything.
was very pleased
concise information, timely appt, very nice
My care team is great if I have a question they have no problem answering my questions.
Angie is always amazing and we are so thankful she is the provider for our child!
Cheer, caring
I absolutely love my visits Dr Heincker my orthopedic doctor. They're a very personable there and I spread the word of his office around
Dr. Youlo is a very professional doctor. If everyone could have doctors like him in their facility, it would be a wonderful thing for the people that are sitting out there waiting to go in to see what's going to happen next. He is a great guy, wonderful doctor, and I hope that he stays around for a long time.
Everyone there was great. The doctor was very knowledgeable and explained everything to me in a way that I understood it. The one thing is I feel like he didn't leave much room for questions. Or he would like say any questions and then just kind of keep talking. But other than that, fantastic.
Dr. Heincker is excellent. He gives me injections in my hips and knees every three months. He never bruises me. There's never any bleeding and I get relief for about two months and it starts hurting again. And he really does explain what we can do and what we should do and he gives me a lot of options and he's very low key. He doesn't want to jump in and operate the first day you show up. And I appreciate that and I appreciate his kindness and how sweet he is. He's just a good doctor. Thank you.
My appointment made the same day I called. It was and is an important matter. Staff and my doctor, Gorrell, were very professional and caring.
Communication about arrival times with all involved to reduce wait times. We waited over 6 hours to go back due to a miscommunication about start times.
Everything was great .
Being a new patient I definitely had a lot of anxiety and quite a few questions. So it was so nice to have a visit like I did. Dr. E's nurse was very friendly and patient with me. Dr. E is a great doc for anxiety ridden patients like myself for sure. He was kind, knowledgeable and very easy to communicate with.
The only way my experience could have been any better is if I would have had a supreme pizza!! LOL
Was great
Keep up the great work
The staff and doctor were very professional and friendly.
Everything was explained though and the doctor was extremely helpful.
Angela Watkins is by far the best provider in that office, we have seen four of them altogether and won't schedule an appointment with any of them other than her :)
Amber was very kind
Very friendly interaction.
No improvement needed you work is top of the line
Everyone was very professional and helpful. The technician was outstanding from start to finish. She was knowledgeable in all she did. Outstanding experience.
Great staff & terrific provider. New offices are impressive.
Everyone was very friendly and helpful
Everything was great from the operating team to nurses, to dietary was a good experience and food was great
The Nurse Practitioner is the best that I have ever received care from.Wished you had a clinic full of providers like her!
Everyone is professional, kind, caring. Care could not be any better. They are all great!
Very friendly , very nice people , helpful in everything
Everything was perfect. The nurse was very attentive. She was excellent. I loved her to death. She was amazing. Dr. Heineker, he is amazing. He is my most favorite person that I have ever met in the medical field. He's an awesome man. He's an amazing man. And I am so glad that he is my orthopedic surgeon. I love everything about the doctor, the nurse, the facility, everything. Thank you very much.
I was very satisfied. Thank you.
Everyone was very kind and helpful. I did have to wait quite a while to get in and then I had to wait because the scheduling nurse was away, but I understood that she has to do other things. And then the good parts was she was, the scheduling nurse was so attentive that she actually took me down to where I had to be picked up in my wheelchair and waited with me and helped me get into the Phelps County transport van. So I appreciated that. And the doctor was very nice and the nurse that took all my information was very nice. So everyone was extremely polite and helpful and kind. So thank you very much.
Brett listened intently to my issue and explained my diagnosis. Did a thorough evaluation and physical assessment. Explained in detail my possible treatment - short and long term, supporting my decision when I elected for the more conservative treatment at this time. Made sure felt empowered to return if symptoms failed to improve or worsen. Wonderful experience. Thank you for being so kind, taking the time to listen, and ensuring my experience was patient-centered. Lastly, explained in detail possible future treatments and the evidence-based studies of the effectiveness of it.
Dr. Virk is an amazing doctor and I highly recommend him.
Dr. Heincker is the best Doctor there.!
She really listened to me and spent time explaining things, having suffered from migraines for 30 years, she was actually the first one to spend time talking about what it could be!! She reviewed a CT scan from 2023 and explained it, which is the first time ever someone at Phelps Health has done that. She gave me great suggestions and prescribed something that actually helped!! She is s GREAT, a true asset to the team.
Can't begin to imagine.....please don't change a thing??
Dr. Ratchford is so kind and caring. He took the time to explain all I needed to know and answered all of my questions. He listened to my concerns and told me all the plans of action dependent on each circumstance. He made me feel comfortable and at ease. My nurse was beautiful. She was lighthearted and very nice. She told me all of vitals as she was taking them, which I appreciated because I like to know. She took her time with me and didn't make me feel rushed. Navigating health nowadays is so fast and you don't really get to understand all treatment plans and options. Most patients are just numbers and copays. But not at Dr. Ratchfords office.
Answered all questions so we could understand the problems and how we are going to solve them
Everyone was nice and friendly. All question asked was answered. Would recommend to anyone.
He's a very respectful and an excellent doctor.
Dr was very courteous
The staff was great. The doctor was awesome and funny and understanding. He also had a student in there. Sorry, my daughter. She's a baby. But he was funny and teaching her how to do things and everything was great. And yeah, awesome facility. I loved it. Thank you guys.
Dr. Ratchford went over everything with me. He had even looked at records that other doctors couldn't seem to figure out and he saw things. He says he saw a mass that I needed to get checked out. I was very happy with him. As a rule, I do not like male doctors, but I would absolutely go back to him because he was really amazing.
Everything's good, but i've decided not to be a surgery
I love Phelps Health doctors, nurses and staff, they are the best. thanks
Very professional staff.
The staff was very professional with me and explained everything well . So far I haven't had any complaints or issues since becoming a patient at Phelps .
Angie and her nurses are great. They take there time and hear what you are saying.
Everyone was very nice and polite. Excellent communication and care
From my initial phone call, to my appointment with the PA everyone was courteous and professional.
Everything seemed to go smooth. Probably a different story if this wasn't workman's comp. I don't have insurance so I imagine it would be a totally different experience. Everyone smiles when you do apparently. Thanks for the kindness.
As always, Dr Potter and his staff were wonderful.
Everyone were friendly and very professional.
Everything was wonderful. She's the best.
Listen to what I said
Kind, respectful and caring
All the staff treated me very well. A pleasant appointment with np Candace.
Dr. Armstrong and the entire staff were friendly, helpful and respectful.
Everything went well, the Dr. was very professional & answered all my questions.
Could not do better.
Everyone listened well, Took time to explain everything, and we're very patient with me.
Dana Voight was so kind and compassionate during my visit to discuss my surgery. He's the only one I trust for the job. Secondly, hos office ran down to the outreach lab to get my bloodwork that was too late for the lab to send out and delivered them to ups or FedEx themselves. That was above and beyond what they had to do, but I'm appreciative that they took care of me so that we can get answers back quicker.
Very courteous and attentive. Explained procedure clearly.
You did a great job with everything.
Everything was great.
Ariella is the best every time.
Dr. Roshan is always respectful and understands my situation. He is always very supportive and explains everything to me so I can understand the next steps in the process.
all very good.
I have nothing I felt like I was apt of the team thank you very much
It seem to be rushed
They treated me great. Good job. Thank you.
