Phelps Health Medical Office Building

Dr. Johnson is top of the line. Can't get any better than that.

Great staff, fast, responsive, caring and personable

Everything was good.

Dr. Youlo was very nice, friendly and a good sense of humor. Everyone was super nice and friendly.

I felt like I was kind of rushed in a way. Overall, everything was perfect. Everything was just absolutely perfect. But there was a couple faults there. He was in a rush to go, get out of that room. He did talk to me for a little bit about some things. He did sit down and take time, but I don't believe there's long enough time to get more situations, more stuff out to be said. There was more go, go, go, go, go. And there's stuff that I forgot to ask and I didn't get a chance to because I was so developedly rushed and I split my mind. So if you guys can future, in the future, pick the brains a little bit, it would help out a lot. Or I need to smart up and bring a note with me, notepad with me and write down everything. So he has a whole list of what I'm interested in knowing. So that's it. Thank you. You guys have a blessed day.

Dr Potter knows what he is doing.

I was very impressed with my doctor how she listened to me and took care of my next needs for further help with my condition and I am thankful for that

All good

front check in person had a large line to check in and never as for help, he kept yawning and just wasn't into his job. I mentioned it to the doctor, gives Phelps a bad image to have lots of these kinds of people working there.

The overall visit was very smooth and completely professional. From check-in, to vitals screen and nurse interaction, to doctors exam, all parts of the visit were almost seamless.

on time

Got to see my new doctor he's keeping me on my same medicine which I need and scheduled me an appointment to see why I'm having problems breathing and running out of energy maybe my stench and my heart needs cleaning

After the nurse took my vitals, I sat in the room for an hour and nobody had came in or told me that I would be waiting or that he was running behind. Yep.

Had a great experience.

The nurse took the time to read my bp from both arms, and then manually. The machines that are electronic seem to misread my bp. I appreciate the time she took

Everything was great so we can't thankany

The checkin process was a nightmare! My appointment was at 1:10 and I arrived at 12:50pm. I stood two in line while two of the three ladies who check people in were eating and talking about home life. The lady waiting on me took 15 minutes to check me in. First she addressed me as "next" instead of "may I help you". There was silence and very long pauses while she looked at her screen. Four times I had to ask her if she needed anything else or if I needed to take my seat. She wasn't saying anything and I was just standing there waiting on her to finish checking me in. An awkward silence between us. She said "I'll let you know when you can sit". I bit my tongue and told her if she was going to be rude towards me I would just talk to the nurse. The nurse called my name and I was still waiting on the checkin lady to finish. She finally handed me a form to fill out. I read it and told her nothing on the paper had changed in the past year and I changed the date.. She told me to fill it out completely anyway, snapped the clipboard back onto the counter and told the nurse I was ready. This lady that checked me in was taking up time that could otherwise been with the doctor. She is either too comfortable in her job, needs speed and attitude training or she forgot who pays her wages.

ER doctor was very respectful and midwife was extremely caring.

Dr. Armstrong is a wonderful, extremely professional and compassionate doctor who I am blessed to call my PCP. We are so pleased every time we have an appointment with him. We are very grateful he is on your staff!

Everything was fine.

Great service.

Provider got me in to be seen the same day as I requested appointment.

Dr Gautam was very kind and empathetic. He took extra time to explain things related to my diagnoses and to reassure me about concerns that I had. I only wish that I'd met him before. He's an amazing doctor as well as a fabulous person.

So nice and pleasant

Doctor is always friendly and thorough. Excellent care.

You always do a good job. I really appreciate all of you!

The staff and doctor were polite and friendly, Doctor Heincker does not push his agenda, listens to your concerns and make suggestions based on your needs and concerns. He acknowledge your right to have input on your care rather taking an authoritarian attitude that your wishes are secondary. I am truly impressed with him.

Everyone was friendly, yet professional. Kait really helped me feel comfortable. I was really nervous.

You did everything well. The doctor is amazing!

All was great very professional and courteous.

It was quick, less than 20 minutes from when I arrived till I was leaving with a good result.

Everyone who worked with my mother was very kind to her including the young man at the waiting room desk who got her a little bag and some crackers when she suddenly became nauseated.

Dr Soberano and his staff are awesome. They make the whole experience a good one. They give the very best care, they listen, and explain things clearly. Always answers all my questions

Excellent!

Very helpful and thourough

Just keep doing what you are

I was extremely satisfied in this first visit with Dr. Virk. He was very thorough in answering my questions, and they were many. He also dumbed down his answers, so I would be able to understand. Most importantly, I came away, feeling like he was genuinely interested in helping me.

Candace knew exactly what needed to be done. She was very kind and respectful.

The PA Allison Rowden treated me like family. She was very knowledgeable and professional. I am thankful that she is on my health team.

Brittany made me feel comfortable and that we are going to figure out what is wrong

I had a very good experience the whole time I was there. I liked everyone and everyone treated me well.

I always have a good experience at Dr. Soberano's office. He's one of my favorite doctors and his staff are all very friendly.

Everyone was in a good mood and very comfortable to be around. The staff listened to me and had great answers too my questions.

They were Awesome thank you and very caring

All were Excellent

Everyone was great! Allison was very helpful!

Dr. Virk, saved my life. When I had some minor symptoms, he conducted tests until he found what was wrong. I ended up having a 100% blockage and needed triple bypass surgery. He has been very helpful and helps me understand what is going on. He has also been supportive and interested in my recovery and cardiac rehab.

Dr. Soberano listened my comments and was very personable. Discussed my issues and how to proceed.

Everyone in the office is great and doc virk is amazing

Keep Dr Heincker! He is so thorough in listening, explaining, & treatment. Professional but still friendly.

I meant to say that they are the best facility. Thank you.

Listen

Perhaps, ... a toilet close by? Keep up the outstanding work and positive vibes with smiles!

I was treated with respect from the moment I arrived. My questions were answered and each interaction was pleasant and professional. Each aspect of my care was explained to me and my questions were thoroughly answered, in a manner I could understand. I came away very much with the belief that i was in good hands and that my medicalneeds were being met.

I love Phelps health. Most of my visits have been with friendly courteous staff. Thank u.

I was treat with the most amazing respect that I could ever expect and I don't know ho

Everyone treated me respect and made me feel like I was very important.

My doctor is awesome, Dr Youlo is great

The level of professionalism throughout the experience was unprecedented.

Karen is a great provider. She listens and answered all my questions and concerns and made me feel comfortable. She was honest but at the same time helped ease my mind with my concerns. Will miss her at the Rolla location.

Everyone was friendly and attentive, great experience as always. Thank you all.

Front desk was very pleasant checking me in. Also the nurse who escorted me to the room was very pleasant as well.

Had a good experience from checking in to the visit and exam by provider as always. Staff very friendly and courteous.

Check out was a hassle and she didnt write everything down had to remind her of several other appointments times ordered

Was all good.

Never a long wait and I leave knowing my care plan, like that about Dr Potter and his wonderful team .

The MRI technician was excellent

Everyone was real professional and really pleasant.

The provider was on time. He was explicit of what he was going to do. I was pleased. I was in and out and that's what I like.

He is the best doctor Phelps Health has ever had

Everyone was great!!!!

Did everything well! Absolute wonderful staff all around.

Provider is not friendly with children,she can do better by playing with them at least before physical examination so they don't end up crying all through the visit

Yeah, I was really happy with all the help and the doctors and nurses and everything.

Good experience. The only thing that could possibly improve is wait time.

The offices, and hospital is clean and people that work there are friendly

Both the nurse and doctor were warm and kind making sure my nails were done carefully. A wonderful experience!

Enthusiasm was catching. Information will be very helpful on moving forward with test procedures and treatments.

Everyone was excellent. Dr seem to be thorough. My first visit. Time will tell with up coming visits.

Making sure the providers make sure they tell the patients the correct directions on the medications .

Dr Gorrell is a wonderful provider. She listens and has solutions. She does not act superior and has a welcoming demeanor.

Parking is a problem. i had a problem finding a space, & had to park in a different lot.

A friendly professional routine visit.

Dr. Leon is a life-saver. I'm moving 100 miles away but will continue to drive here to keep him as my urologist.

Everything was good. Your staff is excellent thank you

Honestly everything! I know that with my provider Watkins and her nurse or whoever sees us first for weight and stuff there won't be any issues! Always respected and never had an issue. I honestly love them both!!

Dr. Sasan explained things to me very carefully and spent his time making sure he understood all my questions and I felt like I learned what I needed to learn during the visit.

When it comes to urology there's really no way to get around the embarrassment for the patient. So I don't blame the staff. To be honest they were very helpful. And so I say thank you and I have a Merry Christmas and a Happy New Year

Everyone treated me with respect and listened to what I said.

Check in was smooth and seamless. The office was very clean and welcoming!! Loved how they had it decorated!! The nurse was very professional looking and very respectful with her duties!! The provider was absolutely outstanding! The one thing that can improve would be to have a restroom. Please consider this! Thank you!!

Very kind provider and staff.

I was listened to and treated like a human not a $

Continue providing excellent care, Thank you!

I sat in the waiting room for over an hour before being called to a room. With an 8:45 AM arrival time, I assumed my wait time would be short as there couldn't have been that many patients ahead of me. Once in a room, I waited another 15 minutes only to see the provider for less than 2 minutes. That kind of wait time is unacceptable.

Great staff. Treated me well

He doesn't like to answer your questions . Visually he becomes aggravated if you want more detail or if you have anything to worry about. He's not good with questions tho he may be a great dr. Not sure.

Very nice

Dr. Youlo is a very compassionate provider & has helped me extensively with my shoulder & wrist pain. Thanks

Very friendly, knowledgeable and caring

Steve Ballard is always courteous and professional. Takes time to listen and explain. Glad he is my nurse practitioner!