Skip to main content

Visiting Hours

Visitor Policy During COVID-19

The Phelps Health visitation policy is based on COVID-19 regional and/or community prevalence and is subject to change based on positivity rate.

Effective Friday, August 13, the following guidelines will serve as the visitation procedures at all Phelps Health locations:

  • All hospital inpatient areas (excluding transitional care)—One visitor at a time, switching out with others as needed during visiting hours (8:00 AM-7:00 PM).
  • ICU COVID-19—Two family members may report to the ICU waiting room between 7:30 AM-8:30 AM to be available for rounding updates. Two visitors at a time, for one 10-minute window visit per day during hospital visiting hours (8:00 AM-7:00 PM).
  • End-of-life care—Two visitors at a time, switching out with others as needed.
  • Emergency Department—One visitor at a time, switching out with others as needed.
  • Surgical and procedural areas—One support person for the duration of the procedure.
  • Obstetrics, labor and delivery—Two support persons allowed to visit, switching out with others as needed during visiting hours (8:00 AM-7:00 PM). One designated person allowed to remain for duration of hospital stay.
  • Pediatric inpatients, clinic visits, procedures, emergency/immediate care and nursery—Two parents or guardians during the duration of the stay. For pediatric services or clinic appointments (not hospital visits to patients) where a parent/guardian does not have childcare options, additional children are allowed to attend appointments.
  • Transitional Care Facility—No visitors except for end-of-life situations or special circumstances.
  • Clinics and Immediate Care—One visitor per patient. Two visitors per patients will be allowed for clinic visits where important healthcare information is shared.
  • Outpatient lab and radiology, rehabilitation services and Comprehensive Breast Center—One visitor for the duration of the appointment.

In addition, please be aware of the following:

COVID-19 Screening

  • Visitors will be screened for COVID-19 symptoms upon entry to any Phelps Health facility. Visitors will not be allowed to visit if COVID-19 symptoms are present.

  • Anyone who has tested positive for COVID-19 or is quarantined from an exposure cannot visit until out of isolation or quarantine per primary care provider or health department.

Mask Usage and Hand Hygiene

  • All individuals (patients and visitors) entering Phelps Health facilities are required to wear a face mask or covering. Visitors will be encouraged to perform hand hygiene when entering and exiting any Phelps Health facility and a patient’s room. Visitors are encouraged to stay six feet away from patients and others. 

Limitations, Exclusions and Exceptions*

  • No one under the age of 16, with the exception of those seeking medical care, will be allowed into Phelps Health facilities.
  • Visitors are asked to limit their movement within the hospital to only the patient’s room and public restrooms.

*Exceptions to the visitor policy may be made by the department manager or designee, such as a charge nurse or supervisor.

Learn more about your upcoming visit to Phelps Health

visitor hours, visitor policy, visitation hours, visit patient, hours for visitors