Phelps Health wants your visit to our organization to be as comfortable and pleasant as possible. We have compiled the following information for our patients and visitors, which addresses frequently asked questions about wayfinding, patient financial assistance, volunteering, honoring an employee and sponsorship fund requests. We appreciate the opportunity to serve your healthcare needs now and in the future. If further questions arise, please contact a member of our staff.
The employees at Phelps Health make every effort to safeguard your health and welfare while you are in the hospital. The following information identifies your rights as a patient, and privacy and satisfaction guidelines. As a patient, you are encouraged to voice any questions or concerns you may have during your hospital stay by contacting a nurse or member of our staff.
- Advance Directives
- Interpreter Services
- Medical Records (Health Information Release)
- Non-Discrimination Policy
- Organ and Tissue Donation
- Patient Privacy
- Patient Concerns
- Patient Experience
- Prescription Opioids Brochure
- Speak Up
Billing, Insurance and Financial Assistance
Phelps Health offers assistance for patients who have a demonstrated financial need. Financial assistance is usually for patients who do not have available financial resources, such as medical insurance, are not enrolled in a government assistance program or do not have a regular income.
- Health Insurance Carriers
- Estimate Your Healthcare Cost
- Zero-Interest Payment Options
- Financial Assistance Policy
- Accounts Receivable (AR) Management Policy
- Standard Charges
- Plain Language Summary
- Provider-Based Billing FAQs
At Phelps Health, our employees strive to make our hospital an exceptional facility through our professionalism and services. We want you to be as comfortable as possible, and we offer several helpful amenities, including food services, a gift shop, free Wi-Fi, maps for wayfinding, a hospitality cart, parking information and much more.
There are several volunteering opportunities available with Phelps Health. If you have a passion for serving others, then we have a place for you. Learn more about volunteering and how you can make a difference.