Phelps Health—Salem

Took the necessary time to treat my problem. Did not feel rushed.

I couldn't believe how nice everyone was! I left there knowing I'll be listened to and cared for. Thank you very much!!

Treated like a person. Very kind

I'm so happy to be a patient of Barbara Fulton and Phelps Health. The office staff were friendly, warm, and courteous. The nurses were interested and made it very easy to answer the questions they needed to ask. I was very impressed meeting Barbara Fulton. She's very knowledgeable in her chosen profession and immediately made me feel comfortable and relaxed. She answered and explained every question I asked and a few I hadn't thought of! She ordered some lab work that was finished quickly before I left. Another friendly and professional lady who completed my lab work. I received an email the next day from Phelps Health with instructions to view the results of my lab work. Of course I didn't know what those results meant! I was very surprised when the nurse called me two hours later and explained the results and told me what Barbara Fulton wanted me to do to improve my health and have better lab results in six months when the tests will be repeated. My last primary care doctor had her nurse text me usually five to seven days after any lab work with the results. I just accepted that, thinking that's how it's handled everywhere now. I was able to ask a question and it was answered immediately by the nurse when she called. My experience with Barbara Fulton, the nurses, and the whole staff at Phelps Health gave me back some of the faith in the medical field that I'd lost. I definitely feel that I'm in good hands and my medical needs will be handled compassionately, intelligently, and professionally. And, that sure feels great! Thank You!

As always, the staff, nurses and Doctor Barbie treated me with respect, care and compassion.

Couldn't ask for better care from the office staff, nurses, & Barbie Fulton, she's amazing !!

Everyone was kind and polite!!

Everyone treated me with courtesy and the doctor and nurses are amazing, as well as informative.

Paid attention, caring attitude, nothing could be improved

Experience was great. I felt heard and my provider took her time listening. I felt I could trust her.

Asked good questions, listened and considered responses, answered with a suggested plan of action.

This comment has nothing to do with provider. Phelps is not the hospital it once was. I was offered with the check in process where it had the prepaid section. I've never seen this on any my chart. My insurance policy pays my bill 100%. Asking for money up front shows what kind of organization you have become.

Everyone is very nice and courteous, no complaints

There needs to be an automatic door on the building. I am in a wheelchair and it is impossible to get in and out of the building

Everything was good

Dr Hurley and his staff are great!

You did perfect

I find Dr. Hurley so easy to talk to and understand He is very polite and respectful and his staff has gone out of their way to help me with my prescriptions

I always have the best experience possible. I would highly recommend.

All was good

Barbie is the best

Sandra was able to help me find a systemic issue with my sleep that potentially has been ongoing for many years and I really appreciate the help.

It was all good

Everything was wonderful. The tech that took my blood was perfect. I didnt bruise like I usually do. Awesome! I love the team at this facility.

Everyone was exceptionally nice & friendly and helpful with all our questions

I was a new patient and felt very comfortable with all the staff I was in contact with.

Everyone treated me as a special person

Got me right in with out having an appointment and was taken care of very well.

He explained everything to me and the side affects that might occur while on certain medications he was very caring

Everyone there is very friendly and nice. I'm glad it was suggested i go there.

Had been having issues for a few days decided to call and schedule an appt. They were able to get me in the same day with meds that worked well for me so far. Miriam was very nice and professional as well as the tech that drew my blood.

The staff are always friendly and professional. I wouldn't want to go anywhere else.

Every one was very nice and answered all my questions

I like doing office procedural/ pre visit questions on the website it makes wait times less and streamlines visits

The atmosphere was very warm and welcoming. Everyone was very kind. I would consider my office visit from beginning to end as very pleasant. I would highly recommend this office.

Very good ?

Every thing was handled in a timely manner. No waiting.

always great

Everything met or exceeded my expectations

Very little waiting. Exam was thorough. Everyone very polite

Everything was very professional and friendly'

I finally enjoy seeing my doctor. She listens to all my concerns and truly cares how you are feeling. Miriam is the best doctor I have seen!

I should have told you that prednisone runs my blood sugars up and they're running up and I call back and I haven't received a call back from about my blood sugars. Then I went to the ER because I was having high blood pressure and high everything. So that's it. Thank you. Bye.

EVERYBODY in that clinic makes you feel like you belong there. I very much trust Barbie Fulton with my life...she NEVER rushes me or makes me feel like I'm wasting her time, and the nurses and office staff make me feel like I'm a friend, not just another name on a file.

Its always pleasant when i go there.

The staff and Dr. Hurley were professional and kind and knowledgeable

I got in quickly and Dr Hurley addressed all my questions.

Everything was really nice

Dr was behind and wasn't able to address all our needs but we had too many for this appointment and will consider them next visit.

Explaining names of medications and usage.

I had a student medical assistant that was nice but seemed a bit unsure of herself.

Everything is wonderful.

He listened to me and I felt good about the visit

Phelps Health needs to allow the doctors a little bit more time with their patients.

Everyone is kind and understanding with compassion

Everyone was very helpful. Dr. Hurley was very attentive and listen to me and was willing to try new medication to help me.

I love Miriam. She is the first provider that I feel really listens and works with me to provide the best possible care.

Dr. Hurley is so amazing & has a staff to match.

Phelps Health Clinic provided such a positive experience. My provider was wonderful, taking time to listen and making sure all of my questions were answered. The entire staff was courteous, professional, and made me feel comfortable from check in to check out. I also love the MyChart system and how easy it is to access my information, messages, and results. It really makes managing my care simple and convenient. Highly recommend!

Everything went well Dr Hurley always treats me well

Everything they are very efficient and courteous

Great improvement since my last visit 3 years ago.

Sometimes the text messages are overwhelming, too many.

Dr. Hurley listens to what you have to say and is very understanding. He makes sure you understand his recommendation and his orders. I think Dr. Hurley is very knowledgeable , and has treated me well for the past several years.

The provider took the time to hear my problems, and addressed each carefully and professionally. Love this new office

Everything went well, prompt, courteous service.

It was a nice visit. No complaints

Dr. Hurley is always caring and listens to my concerns. He definitely rates a 10.

It was all good, as expected

I was extremely impressed with Dr. Hurley and felt extremely comfortable with him and can't think of a better person to have had my first meeting with. Thank you very much.

They are very kind

Dr Hurley is very caring!

Everyone was prompt, professional and pleasant. An excellent experience.

It would be nice to have a phone call or a message explaining bloodwork. The results don't tell much except it is abnormal.

The entire bisit was an A.

Everyone was very nice and friendly. Dr Hurley is always kind and compassionate. A very good office.

Sandra and her staff always listen. They always explain things. They're always friendly and they give great advice and great care.

Love Dr Hurley's over all kindness how he listens to you and goes over everything in the way you can completely understand and how fast he reacts to messages

The entire staff was professional. Everyone seemed to know their job very well. The PA that attended me was very professional and read my chart and understood my conditions, problems I was having, and proceeded to correct the situation that I was hospitalized prior to going to see her. Everyone was outstanding in their job. Thank you.

As always staff is wonderful

THANK YOU FOR EVERY THING ?

My doctor alway listens to me. He has a sense of humor which I like

Appointments available in less than a week. Prompt & courteous service.

Took their time explained everything and listened to us

?satisfied with everyone and service Glad we have Phelps Health available here

Front office very respectful and friendly even as they were busy..promptly taken back to docs/& clinic.

Listens

Helped me sign up on my chart. Barbie always listen and and takes good care of us. Best dr. Ever

Everything was great!!

Friendly, courteous, professional staff made me feel welcome.

Can't think of anything bad to say. Dr does not run late, office and nursing staff most friendly. Dr listens attentively and explains everything. Great experience!

I felt that I was respected and taken seriously.

He's very friendly, very kind, and very accurate, and just, it's worth driving 80 miles to come and see Ms. Barb Fulton.

Very helpful, patient, and understanding

U guys did so well that u actually helped me out with my son u guys found out something that I never new my son had and now I can get it fixed/ taken care of to where I won't lose him

Great staff, professional and caring.

I have never had a bad experience with anyone at this facility. Communication is the very best. i am very happy with Phelps Health

Sandra has always been spot on with the health concerns I have seen her for. She listens, doesn't do unnecessary testing, and is always easy to have a conversation with.

everything on schedule and courteous

Always friendly and caring. Never have to wait long to see provider.