Phelps Health Waynesville Medical Plaza

Dr Johnson is an excellent care provider with outstanding bedside manner. I would recommend him to anyone needing podiatry services.

First time at a specialist. All went well.

There is nothing that this office could do any better. You guys are absolutely amazing. Dr. Youlo is wonderful. I would recommend him to anyone at any time.

Sara was awesome and answered all my concerns/questions! The appointment wasn't rushed and she went out of her way to help us with something she could have easily brushed off.

I didn't receive a text message alert to be able to log in online until about five minutes after I spoke with the receptionist to check in. Send out a text message to check-in online. Maybe a day in advance or 2 days in advance, not 5 minutes after I've already Spoke to the receptionist

Don't change a thing. Everything was done well.

Dr Gifford and team are AMAZING!!!

Explained everything

Everyone was super nice and helpful. The provider was very helpful and well knowledgeable about my situation.

Kind and professional

Everything from check in, to nurse, to doctor was amazing

Everything went very well

Compassion and clarity were so welcome

Nathan listened to me. He is very professional yet caring. The nurse rechecked my pulse since it was low. I explained it is always low.

Good

Everyone was wonderful

Everyone was very friendly.Not long wait at all . Dr. Very pleasant and seemed very intelligent.

Went out of their way to provide the best service under other emergencies going on at the same time. Very professional and organized under a busy environment.

Things went well . All my concerns were listened to and addressed . That's what I expect .

Dr was friendly and listened and discussed things in a manner that was easy to understand.

I was clear that I needed to be seen for a specific reason, only to get there and find out she was unable to help me. It was essentially a waste of a drive and co-pay.

words alone cannot express how well we were listened to or treatment that was given to my husband who at the time was having a health problem. Fantastic attention and care were given by the nurse and doctor. Thank you all.

You were fast and courteous. I don't know what else you're gonna prove on.

EVERYTHING WAS PERFECT.

Everyone was pleasant and smiling. Very welcoming.

Nathan always listens. Hes friendly and helpful

The provider seemed tired and a little hurried. I'm sure his schedule is very busy.

Got in early and was seen quickly.

Everyone was very professional and made me feel comfortable during my procedure. The process was explained and results were clearly presented.

In order to receive allergy shots without my child missing first and second period of class every week, it would be great if physicians took turns for morning and afternoon shifts. Other allergy clinics begin allergy shot administration at 6 AM and provide shots until 6 PM to allow children get their shots before or after school when their parents get off work. No appointments for other care, just allergy shot time. It's difficult for parents to maintain employment because it's impossible to convince an employer that they must take off work every single week to drive from Waynesville to Rolla, wait for the shot, return to Waynesville, drop off the child and then return to work, requiring a substitute or employee absence for two hours from the job site. In addition , Waynesville school district is aggressive with truancy, sending truant officers to homes and filing police reports when children are absent from school, even with Dr notes. The Phelps Health providers are kind, but the physician has children in school too. She can't get to work early enough so that other people who have kids in school can get shots before school. She has to pick up her children after school, so no one else can bring their children in after school. There is insufficient opportunity before or after school /work to give allergy shots. If the Phelps health providers work only the same hours the children are in school, or that everyone else is also at work, how can we benefit from this improved health opportunity? There is a need for a physician to be available early morning (schools begins at 7:30) and into the afternoon (schools ends at 3:30). To get children to school on time and to get through the parent pick up line and finally to the doctor's clinic in Rolla, shots available from 6:30 AM to 5:30 pm would be ideal. This is the perfect opportunity to reach out and acquire a physician who can be on site mornings/afternoons. Your client base needs it!

Everyone spoke with care when talking to me. I had missed my appointment time and was therefore late. Yet, when I said to reschedule for the following year (the normal time for my appointment), the young lady said let me check and see if you can still be seen today. The answer was yes and I definitely appreciated that. I don't see any need to improve on that.

Very professional and polite. Treated me with respect.

The use of surnames along with given names would be helpful when calling patients in towards the back for their appointments.

Everything! :)

I never have any problems when I go to the ortho clinic

Dr yuolo was great with my kiddo.

Nothing, they were great, keep up the good work

Everyone was polite, respectful and friendly. I enjoyed my appointment!!!

"Respect and Courtesy" that was shown to the patient.........

The provider was amazing because he really listened and paid attention to my concerns so he could solve the problem. He didn't just listen for a second and then assume what was going on and just make guesses. He really listened, heard me, saw me, and took care of me like a real human being. And I will be forever grateful.

Hello, the young lady who checked me in was very friendly, very polite, but the nurse, Lou, really stood out. She is just awesome. And Dr. Soberano is just, I've been waiting to have to go see him. And I finally get to. I love him. I trust him. And he's good. He's really, he tunes into everything.

The staff is in the moment and not only listens but hears you.

I truly felt cared for. All my questions were answered and at no time did I feel rushed. Overall it was a positive experience 10 out of 10!

I have recommended my daughter and others. Dr. Soberano is a great listener and a great physician.

Everything was great, there are no issues I have

Dr. Johnson was wonderful. I went in expecting something to be extremely painful, but he was very gentle and it was not. And also, I'm healing very nicely. So overall, my visit was a great success. Thank you.

I was treated like a person. Everyone explained it were I could understand

All your staff are kind and amazing people, they work fast and they don't slack off in the slightest. My brother even goes there now, that's how influential y'all have been for us.

Nathan and his team are excellent, we found our visit both informative and beneficial.

i never went to her before i go to her colleague but i had a situation and found her to be quite nice and she was pretty fast very knowledgeable

I have always liked Phelps health. No complaints

The Young Lady that took care of me, was extremely good..

it was very good, professional and informative.

All the medical staff were courteous & prompt & professional. The front desk person made me late for my appointment as a new patient in which I showed up early expecting extra paperwork as a new patient but there was a patient that showed up on the wrong day & she took care of trying to work her in before taking care of the patients that already had appointments.

Shortly after going into waiting room, I had a breathing issue from smelling cigarette smoke. I told receptionist about it and she notified nurse who came to get me immediately and took me to a room. Wonderful service

Phelps Health is almost a monopoly in the area so you have a pretty captive audience. It would be really nice if you could implement a way to actually have call time recommendations honored. I work 3rd shift and consistently get woken up in the morning shortly after getting to sleep despite repeatedly asking all of my providers to call after 3pm. It's really frustrating that since you know you're the main game in town that you don't actually have to put any effort into customer service. Additionally, in the past Phelps Health randomly added an address in Salem to my account (where I've never lived) and sent paperwork there rather than to my home.

Public Health has always been so kind. They answer every question I've ever had, always get me in in a timely manner. I love that they play with my child and make him feel comfortable every time we come in. And Sara goes beyond her means to make him have a good experience. When we're having a bad day, she picked him up and rocked him as she's done her assessments of him. The nurses have always been just kind and funny, and we just really enjoyed our time at Phillips Health.

Nathan always takes time to listen to any concerns I have

Grate

I've always been treated well by Candace, in both Rolla and Waynesville! The nurses are friendly and caring!

I love Phelps! We have changed all of out doctors tp Phelps.

Kind, courteous, and professional.

Dr Abebe is a very personable man. He listens very well and to the best of his ability, he explained everything well. I did have some trouble understanding him as his accent is very thick. Everyone in the office was wonderful as well.

The xray tech made the experience comfortable and relaxing. She made me laugh to break the awkwardness.

I've been seeing Dr Chris Johnson for several years! He's saved my foot a couple of times! Excellent Doctor and Staff

EVERYTHING WAS GREAT. GREAT DOCTOR AND STAFF

Parking is a problem at the medical office bldg. had to wait more than an hour to see my doctor. My oxygen was running out. I wasn't a happy camper.

Everything went well

Unbelievable care and service compared to the military hospital where, because I'm a military retiree, I am considered a third class citizen. Thank you!

Every thing went great

Listen, show concern answered all my questions actually heard me

Brittany and staff were amazing! Had a great visit and Brittany went over every detail that needed to be discussed!

Answered all my questions well.

Very professional, as usual.

great service

Everyone was attentive and tried very hard to make sure I understood everything even Katie Allen. I walked in without realizing my bp was 160/118. While I kinda feel like maybe that they could have asked to to have someone called to come in with that setting. I drove myself there and went home I can't complain much. I wasn't feeling any symptoms. But their care and concern for a first meeting was very comforting. I won't complain much.

literally the best doctor I've seen in my entire 45 years on this planet. He got everything done I asked and needed done that five other doctors were not able to do in three weeks. Amazing.

Great team!

The patient care was very, very professional and I have no complaints.

Nathan Crawshaw is extremely compassionate and empathetic. He also used my name which I found very comforting and gave me the feeling that I was important.

My husband and I both go to Dr. Johnson. We really like him. He has the greatest bedside manner.

Excellent service!

It wasn't clear to me as to the source of the condition.

The entire staff, and especially the doctor, were very friendly, nice, and compassionate people. Dr. Soberano definitely takes his time and tries to explain everything thoroughly, and you can tell he genuinely cares about his patients.

You guys were great! Explained everything well and got right to work on my next steps. Keeping me informed the whole way.

Dr. Soberano was a pleasure. He took time to listen to us. He took time for us to like really talk to him and he listened empathetically. He made us feel comfortable and cared about like if we'd known him for years.

Dr Youlo was wonderful, excellent bedside manner. He made me feel very comfortable and listened to what I had to say. He explained my problem to me in detail which I appreciated. He gave me a steroid injection in the joint and I was very anxious about it, but he explained step by step what I would feel and put me at ease. It actually wasn't as bad as I was expecting. By the way, he's definitely not pushing surgery and that was an A+ for me. I would highly recommend him to any one needing his orthopedic expertise. Thank you Dr Youlo.

I can not say enough about the nurse practitioner she was very caring and explained things in a way I could understand and not once did I feel like I was being rushed I would highly recommend her

Doctor did not read my chart and was unprepared during my appointment. She also canceled my following appointment on short notice because she didn't schedule me for the correct service.

Phelps health is a great facility

Listened to me

The doctor and the office staff was very professional and thorough!

Dr. Kriete is just a great person all around!!

I love going to see Elliotte.

I didn't have a lot of interaction with any doctor or staff. I looked up the exercises online, although the doctor did tell me to do circles with my arm. I did feel comfortable with the radiologist, very thorough kind and a blessing to speak to. Also had good communication with the doctor. But I only was in the clinic three times. I liked it that the doctor gave me a copy of the X-rays, how it healed.

Everything was done with courtesy and knowledge.

Staff at Phelps are always professional and caring.

The visit was on schedule, and went smoothly

He answered all the questions I had for him. Explained the plan for moving forward.

I enjoyed talking to Elliot Bourne because she listened to me, treated me as a person, and we worked together to improve my health. I would recommend her for anybody as a provider, and I will be going back.