Published on September 28, 2026
Read Time: 2 Minutes
Three Things to Know
- Phelps Health received a 2026 Innovation Co-Design Award from NRC Health.
- A digital rounding tool brings several types of care-related rounds into one place.
- The tool helps teams share information, identify concerns and improve the patient experience.
Phelps Health has received the 2026 Innovation Co-Design Award from NRC Health for its work to improve how patient experience and other care-related activities are tracked and managed across the health system.
The award recognizes organizations that work closely with NRC Health to develop healthcare innovations that benefit patients, employees and care team members.
This recognition celebrates organizations that embrace creativity, partnership and forward-thinking solutions to improve healthcare experiences and advance the future of care.
Phelps Health uses NRC Health’s rounding tool to help leaders and care teams gather information and identify opportunities to improve care and the patient experience. The tool was first used to move Patient Experience and nurse leader rounds from paper to an electronic platform. Phelps Health then worked with nursing and quality leaders and NRC Health to expand its use to bedside report rounds, quality and safety rounds, workplace violence rounds, and environment of care rounds.
The result is one centralized place to conduct, track and store rounding activity across the organization. This helps teams share information, identify opportunities for improvement and take action based on what they see and hear during rounds.
“Listening to patients and our care teams is an important part of improving the care we provide,” said Emily Jones, director of Patient Experience at Phelps Health. “This tool has helped bring several types of rounding into one place, making it easier for teams to identify concerns, share information and take action. Ultimately, that work helps us create a better experience for the people we serve.”
The Innovation Co-Design Award recognizes Phelps Health’s collaboration with NRC Health to develop a solution that meets the health system’s needs while supporting its commitment to patient-centered care.
“NRC Health's awards recognize organizations that consistently deliver experiences that earn trust, strengthen loyalty and improve healthcare for the people they serve,” said Trent Green, chief executive officer for NRC Health. “This recognition reflects a sustained commitment to listening, learning and acting on what matters most to patients, consumers, families and care teams. We are honored to celebrate organizations that turn insight into action and set a powerful example for healthcare organizations nationwide.”
The award is part of NRC Health’s 2026 awards program, which recognizes healthcare organizations for innovation and their commitment to improving healthcare experiences.
Learn more about NRC Health and its awards at nrchealth.com/awards/.
About NRC Health
For more than 45 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. Ranked #1 Best in KLAS for Healthcare Experience Management in three of the last four years, NRC Health holds a commitment to Human Understanding that helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience and creating strong outcomes for patients and entire healthcare systems.