Published on September 19, 2023
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ROLLA, Mo. – Phelps Health Home Health and Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score and an overall caregiver and family satisfaction score that both ranked in the top 20% of all eligible SHP clients for the 2022 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients as well as hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care.
The 2022 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
The award recipients also were determined by reviewing and ranking the overall CAHPS Hospice survey satisfaction score for more than 1,750 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made family and caregiver satisfaction a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“SHP is very excited to have the opportunity to recognize the hard work and dedication of our top-performing customers with the annual SHPBest awards. We commend these organizations for their determination to provide top-notch care to the patients and caregivers that they serve,” said Kevin Vogel, president of SHP.
“Phelps Health Home Health and Hospice strives to give the highest quality of care to our patients. This award confirms how hard our staff work daily to ensure patients receive exceptional care and successful outcomes,” said Tabatha Ransom, RN, BSN, director of Phelps Health Home Health and Hospice.
Read more about the SHPBest awards program, including methodology and award recipient lists, at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.
About Phelps Health
Phelps Health serves over 200,000 residents in south-central Missouri. Phelps Health is county-owned, non-tax supported and is overseen by a five-member elected board. Phelps Health employs more than 1,900 people, including 100-plus providers. Phelps Health, which includes a hospital licensed for 240 patient beds, serves a six-county area, with its main campus and several clinics located in Rolla, Missouri. Phelps Health also has clinics in Salem, St. James, Vienna and Waynesville, Missouri. For more information, visit phelpshealth.org.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
