I was treated with respect from the moment I arrived. My questions were answered and each interaction was pleasant and professional. Each aspect of my care was explained to me and my questions were thoroughly answered, in a manner I could understand. I came away very much with the belief that i was in good hands and that my medicalneeds were being met.
My doctor is awesome, Dr Youlo is great
Your the best and that's says it all
The level of professionalism throughout the experience was unprecedented.
Karen is a great provider. She listens and answered all my questions and concerns and made me feel comfortable. She was honest but at the same time helped ease my mind with my concerns. Will miss her at the Rolla location.
Being patient, polite, and good listener. Reaching out to specialist that can help with other issues
Did everything well! Absolute wonderful staff all around.
Yeah, I was really happy with all the help and the doctors and nurses and everything.
Dr Crawshaw was great. He is my provider and I really like him. He answered all my questions,was through. Didn't rush through the appt.
Both the nurse and doctor were warm and kind making sure my nails were done carefully. A wonderful experience!
Parking is a problem. i had a problem finding a space, & had to park in a different lot.
Dr. Leon is a life-saver. I'm moving 100 miles away but will continue to drive here to keep him as my urologist.
Everything was good. Your staff is excellent thank you
Honestly everything! I know that with my provider Watkins and her nurse or whoever sees us first for weight and stuff there won't be any issues! Always respected and never had an issue. I honestly love them both!!
When it comes to urology there's really no way to get around the embarrassment for the patient. So I don't blame the staff. To be honest they were very helpful. And so I say thank you and I have a Merry Christmas and a Happy New Year
Ms Bourne is fantastic. Listened to what is going on and made suggestions which I appreciate. she was glad to go over my medications and we talked about why I am taking them I really look forward to visiting with her again after the results of tests are known.
I've had an amazing experience with everyone I have dealt with at Phelps. Amazing staff and care teams.
Great staff. Treated me well
Dr. Youlo is a very compassionate provider & has helped me extensively with my shoulder & wrist pain. Thanks
I always have a pleasant experiance. They are timely? Friendly? And informative.
I recommend him always. Very caring doctor. Staff is great too.
Candace is an amazing doctor. She always helps me.
Super staff,nice modern facility
Yeah, I'd like to say Dr. Kriete is a great example of a down-to-earth, old-school, I want to help you kind of physician. So thankfully he was there and we could refer our resident to him and he could settle the question once and for all. So we're grateful. Thanks.
Dr. Johnson wonderful dr. Recommend him all the time.
I sat in the waiting room for an hour. If I was an hour late for my appointment I would have been told I had to reschedule. I was very dissatisfied with that long of a wait
I think Dr. Leon should have explained things more to his patients better. I didn't understand what the booklet was about to give me and they didn't make it clear. The nurse had to make it clear to me.
Check in was easy. Treated as a valued customer and with much professionalism
I've been really lucky getting wonderful doctors at Phelps .
Don't need improving phelps health is the best.
I haven't ever had a better pulmonology team
Everyone at the office were caring and kind. Dr Youlo made me feel good and inspired me to keep improving
Dr Gifford was wonderful! Her nurse kept us waiting for an hour to get a flu shot, meningitis shot and a pneumonia shot. An hour is way too long for injections.
Love Elliot, she's amazing. The whole staff terrific. Very accommodating and kind. Recommended my wife to start coming here.
Appointment was at 9 AM and they were already running 30 minutes behind. Not always their fault, but still discouraging.
Dr. Soberano is clear, concise, and strives to explain things to everyone in a way that they can completely understand. He doesn't try to push unnecessary procedures or medications on his patients, and I believe that every doctor should be like him.
The nurse was the best ever and the provider could not have treated me any better. The front desk could use a little more personality with a smile and to speak so you can hear them.
She's the sweetest, most caring lady. She listens to me and my concerns. I will definitely refer her to others
everyone was very professional, kind and respectful.
Dr. Soberano is very thorough and easy to talk to. Lou, his nurse, is also very patient and caring. Great team!!
Need to quit going off of another doctor and give patients their own opinion about diagnosis and explain the test results thoroughly and quit asking the patient what do they want to do when they're not the doctor
Keep updating service blessings to all your staff. ???????????????????????????????????????
Everyone was very kind and respectful.The dr and nurse explained things very well.We felt very at home there.
The provider listened to my concerns and began the next steps necessary.
The staff was very nice and professional. Almost everyone who came into my room before the surgery asked me if I knew what the procedure was, and made sure I was comfortable and aware of everything that was going on.
All the people ate exceptional ...
Brian and the team do such a great job taking care of me. They treat me like I matter and am important to them. 10/10 recommend.
I wouldn't change anything they were professional and courteous
I am so grateful for Nathan and his staff. They are always caring, answer messages quickly, and very thorough.
Everything was great had to wait 30 minutes
I loved how interested the Dr seemed to be and how he made me feel
The people at the clinic are very nice and very helpful
Everyone was very kind and friendly. I think in my case, I would have liked for my provider to look at my hand where the stitches were before the assistant had put the bandage and brace on.
Dr Soberano, is a very caring professional that truly knows his specialty. He truly cares for his patients and explains things so we can understand them.
Well, I experienced back pain too from the car accident and I was told I needed to be referred to another orthopedic doctor and that was disappointing. I asked for some physical therapy for some infrared, neuroinfrared therapy on my hand that's still very sore and I'm concerned about its recovery because I can't prepare food, I can't open cans without a lot of trouble and pain and I would like to have had a referral to a physical therapist, but that didn't seem to be very important.
Experience was great. I can't think of any improvements. Thanks
My experience was a very pleasant one . The facility has plenty of parking space. The facility itself was clean and comfortable. Staff were extremely helpful and professional.
The office staff and the doctor go above and beyond making one feel cared for
All Phelps Health staff are great! Awesome service!
You and staff did everything well. Dr. Johnson's assistant deserves a raise for providing me excellent information to care for my feet!
The provider in this case, Brittany, was fantastic. She spent plenty of time with me talking through all the options, all of her thoughts, explaining why she believed the diagnosis she suggested was the diagnosis, but then also we're going to be doing tests to follow that up and make sure that we definitely rule out other things. She was happy to answer questions, answered them in a very professional and understanding manner. And she seems like a pretty nice lady. So I really appreciated having her as my care provider. I know that I will get good treatment from here on out and have the best chance of getting my situation taken care of and having real results.
The surgery went well and my recovery has been a smooth process thanks to the instruction I received. Everyone has been so courteous and my care team really went to bat for me to make sure insurance would cover the procedure. I'm grateful to everyone who played a part in taking care of me. It was a great experience!
Courteous and respectful.
Very kind and professional
The doctor and staff were very helpful,friendly and professional!!!
I wanted the Doctor to trim my nails back to where they are healthy and there won't be anymore ingrown toenails. I know it can be done because I watch a nail stylist do it on YouTube. It was done in steps, but I thought a podiatrist would know that. So I thought if I went to a podiatrist, that he would do even better. But I think the doctor is old school and is not up with new thinking and new technologies. For instance, he doesn't remove or even recognize dead skin unless it comes out with the cutting, and he only trims my nails. He says that my nails will always grow sideways which I know is not true. It is the nail growing into the skin pushing the nail up and squeezing it in a way that makes it grow un-naturally. Anyway, he is great to talk with, does a great job for what he knows, and I will return to him. So don't get me wrong, maybe I'm not right about what he was suppose to do, but it is what I thought. I'm over that now. I think Doctor Chris is great!
I think it's complete crap that X-rays aren't discussed over the phone e which is what I was told when I called for an update on them. I do t know the cost for X-rays but I know I'll get the bill and should be Informed imidiately what is found. Not have to wait another 20 days for my follow up apt. I'm not happy with this.
The reason I like the way I was treated at this office is because the doctor gave me answers that I hadn't got before regarding my throat. And hopefully she can find out regarding my allergy to cologne, which has been, I have had it since 1986. And so far I live like a hermit. And maybe if she could find something that I could use or take, that would be great. Thank you so much.
Love, love, love this staff!!!
Timely, professional, good communication skills
I'm always nervous establishing with a new care provider. Elliotte Bourne was "assigned" to me from a hospital stay and I couldn't be happier. I'm going to get my daughter at up to see her as well.
You listened well and everything was handled professionally and you took care of my needs. Thank you.
The lady in lobby was on the the we she it on two but she was did not look up my name to see what floor I needed but sent floor to t if everyone who has appointment would what floor needs to be One
Great people professional, courteous and helpful.
Dr Kriete listened to what I had to say regarding my chronic maxillary sinusitis. Unfortunately, he had zero options for me to ameliorate the condition. I am planning on having my son see him, for his ENT problems.
Dr.Kriete is a wonderful caring dr. Phelps health is blessed to have him as part of wonderful staff
Friendly staff. Improve appointment time-I had 2:15 appointment but didn't see provider until 3:00; a 45 minute wait past appointment time
I am always pleased with the care I recieve.
An easy and successful visit. The remedy he offered for my problem worked perfectly. I would highly recommend him to others.
Ur provider was over scheduled and way behind, I had a 10:45. appointment, and set in a room till 12 before the provider showed. That is not right for patient or doctor, the doctor don't have time to care for patient. But with the organization, it's all about money, care less about patient.
I am amazed the friendliness, every one being so kind treated me like family.
My experience is and always has been fantastic the doctor and his nurses were great thanks my feet are looking great
Dr. Phinney was very open and realistic with her explanations on my left foot toe condition. Thank you!
Katie Allen is hands down the best NP I've ever had the pleasure to be cared under. She listens to my needs, helps me understand test and lab results. Encourages me spirituality and makes sure that I am taken care of as a whole person not just the thing to be treated during the visit. Katie is compassionate and a Advocate for he patients. I am so blessed to have Katie as my PCP and NP. Phelps Health is in good hands with Katie Allen. God bless this amazingly gifted physician. Praying for all my care team daily. Thank you have a blessed day.
Staff was very caring and attentive.
Nurses an office person on their best at what they are doing .This doctor needs to learn to listen Not tell me that MRIs are wrong an my problem is arthritis only. Know the difference .I fell an felt the tear an know it is not just arthritis. Also no I have arthritis .But wanting to do a replacement an not listening an being able to know the difference is two different thing. Can not convince me by saying MRi are not showing the problem. May be old not senile yet
Dr Phinney is absolutely amazing! All the staff were. Thank you for making a trip to the doctor a pleasant experience.
The staff was great and the NP was excellent in explaining all the procedures before and after. So glad I went to her.
Everyone that I ran into seemed to be having a good day.They were pleasant and easy to get along with. They explained everything for me to understand.
This was by far the best visit I've ever had for my daughter or anything I've ever experienced. I was treated well. My daughter was treated well by everyone. Everything was very well explained, even a check-in. I didn't even have any questions. I knew what to expect. We were given plenty of opportunities to describe what the issue was and get any questions answered with the provider. By far, that was my best experience. Thank you.