772 results found for
Non-Discrimination Policy
Phelps Health complies with applicable federal civil rights laws (Title VII) and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATTENTION: If you require American Sign Language (ASL) interpretation, services are available to you, free of charge. Please speak with a care manager or your nurse for these services. If you believe you ...
Interpreter Services
When you receive care at Phelps Health, communication between you and your care team is important. It is vital that you understand all aspects of your care. If you speak or prefer to communicate in a language other than English, you have the right to interpreter services. Phelps Health partners with LanguageLine Solutions to provide free audio and video interpreter ...
Patient Concerns
If you have a concern, please do the following: Tell the staff of your concern. If you are not satisfied and still have a concern, ask to speak with the supervisor or director of that department. If you have a grievance or concern, please contact Patient Experience at (573) 458-7878. You may also contact: Missouri Department of Health & Senior ...
Patient Experience
At Phelps Health, we want to know how you are doing after your visit. We want to ensure that we addressed your healthcare needs in a timely and respectful manner. Phelps Health has partnered with National Research Corporation (NRC) Health to provide surveys to our patients. NRC Health has over 30 years of experience being at the forefront of patient-centered ...
Patient Privacy
Safeguarding Your Health Information Is Important to Us. The Health Insurance Portability and Accountability Act of 1996, which is the federal law commonly known as “HIPAA,” provides certain protections for any of your health information that can be specifically identified as yours. The following are your rights and our responsibilities under HIPAA. Your Rights: Your medical information rights include the ...
Speak Up
The Speak Up program, sponsored by The Joint Commission, urges patients to get involved in their care. Such efforts to increase consumer awareness and involvement are supported by the Centers for Medicare and Medicaid Services (CMS). This initiative provides simple advice on how you, as the patient, can make your care a positive experience. After all, research shows that patients ...
Patient and Family Advisory Council
Join the Patient and Family Advisory Council at Phelps Health You are invited to join the Patient and Family Advisory Council at Phelps Health. As a member, your input could potentially influence future hospital initiatives related to the patient experience. Up to eight community members from Phelps Health's service area will serve on the council. Members must have been a ...
Visitor Information
At Phelps Health, our physicians, administration and employees strive to make our medical center an exceptional facility through our professionalism and services. Phelps Health wants our patients to be as comfortable as possible, and our goal is to make sure our patients’ hospitalization is a positive experience from the moment they walk through our doors until the time they are ...
Dining
Hospital Cafeteria The Cafeteria serves breakfast, lunch, dinner and snacks. There is a wide variety of meal options. If you are a patient, your nurse can provide you with information regarding patient meal times. For obstetrical patients, a specialty menu is available to meet your needs. Hours Sunday-Saturday 6:30 AM-4:00 PM; 4:30 PM-1:00 AM Click here to download Phelps Health's ...
Internet Access
At Phelps Health, we are proud to offer our patients and visitors with free Wi-Fi internet access 24 hours a day, seven days a week. Any laptop computer or handheld device that runs a current operating system (Windows XP or MacOS) has access. Simply look for Patient Wireless in your wireless network connections. If you are running an older system ...