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KeyCare is an Epic-based virtual care platform that offers video visits, where you can access on demand care 24 hours a day, 7 days a week, in all 50 states plus the District of Columbia.

Feeling Sick? Start Your KeyCare Video Visit

Phelps Health is dedicated to expanding healthcare accessibility in the community through our partnership with KeyCare.

We do not participate financially in our partnership with KeyCare. We also do not perform the billing for KeyCare video visits, and the medical records from a KeyCare visit belong to KeyCare, not Phelps Health.

Video visits are convenient and take place through your MyChart account. You also can utilize video visits for someone else, like your children or other relatives for whom you care (Video Visit for Somebody Else).

The cost for a KeyCare video visit is $59. This platform is self-pay only and does not go through insurance at this time.

KeyCare visits are not intended for individuals with government-payor programs. Patients can still call their Phelps Health doctor or provider’s office to schedule a telehealth visit, if their provider offers this service. Patients also can use the Phelps Health Walk-In Clinics or another clinic closest to them.

Video visits are a great option to treat a wide range of minor, routine medical issues, including the following:


  • Allergies
  • Back pain
  • Bites or stings
  • Colds
  • Constipation
  • Cough
  • Fevers
  • Flu
  • Headaches


  • Minor burns
  • Nausea
  • Pink eye
  • Sinus problems
  • Sore throats
  • Sprains and strains
  • Tooth pain
  • Urinary tract infections
  • Vomiting and more

If you choose a KeyCare video visit, you will not see a Phelps Health provider. Instead, you will see a provider who is contracted out by KeyCare.

You can still call your Phelps Health physician or provider’s office to schedule a telehealth visit, if your provider offers this service. KeyCare video visits allow you to receive medical care on your terms.

Top Five Reasons to Use Video Visits


Easy access to reliable healthcare. Phelps Health has partnered with KeyCare, a premier virtual healthcare company, to provide safe, reliable care when you need it. No new apps or logins are necessary.


Save time by seeing a virtual care specialist. Stay put and skip the commute.


Rest easy knowing the provider can access your current health records. Our providers and your regular care team both have access to your health information, including allergies, current medications and treatment plans.


See a healthcare provider on your schedule. Now you can be seen online when those urgent, but not life-threatening, situations arise for you or a loved one.


Stay in the comfort of your home, work – or anywhere that works for you. Video visits in MyChart allow you to seek care for you and your family anywhere, anytime.