Dr. Heincker was very helpful. And my hip is better. My appointment was easy and did not have any wait time.
Dr. Heincker and staff are top notch.
Dr. Heincker was AMAZING!! He took his time with me, answered every question I had, has a GREAT sense of humor and puts his patients at perfect ease...well, me anyway. And he even made getting shots not so horrible. I saw him 2 days ago and have already told everyone I know about him. EVERYONE in that office is wonderful - reception, the nurses, the Doc, and the Xray tech that had to x-ray my joints....perfect!
Everyone was so friendly and so helpful. Thanks to everyone.
Dr Heincker is so personable. He listens to your concerns, explains everything so you are well informed, and doesn't make you feel rushed. He always has your best interest at heart. Have recommended him many times and will continue to do so.
Dr Heickner is always very pleasant and listens carefully to you and explains things in a way you always understand. Tells you all the options then asks which one do you feel will work best for you.
I was impressed with the friendly welcoming attitude all through the process. Someone somewhere is setting the right tone and message.
The "ONLY" way things could go any better with Dr Heincker and his staff would be for me to check in at the desk and go directly to the designated office with Dr Heincker sitting there with tools in hand ready to get things done with me walking out in 5 or so minutes. BUT...I know this isn't possible. Truthfully speaking everything went very well as always with the Doc.
Great doctor, good reception, good nurse, good location. Can't get any better.
Very efficient and met my needs.
Dr. Heincker is always courteous and professional.
As always, Dr. Heincker and his staff were professional, friendly and made me feel I was getting the best care.
Courteous, professional, thorough.
If I could give Dr. Heincker a 12 in all categories I would.
Nurse was rude and uncaring. She was aware of my migraine. Waited 45 minutes in the room for doctor to show up. I could hear people come and go in the room next door. My visit only takes me 5 minutes for injection. She could have easily said "hey this patient is in pain" maybe get her in and out. I was in tears because my head was hurting so bad. I tried to reschedule but it would have been another month. Little @#$%^ couldn't even look me in the eye when I left. No compassion. No respect.
The entire ortho team is AMAZING. That was a fun experience (even given the situation).
Dr was an excellent listener
All went well and I even got in early. Was very happy.
Everything was great. Thank you
Questions took care of this
Dr. Heincker's office has always been great.
Dr Heincker listened to me and explained everything in a way I could understand. I feel he had my best interest at heart. He seemed to really care and want to help. AND HE DID HELP ME!!!! I had been in miserable pain and couldn't hardly walk. He knew i needed my injections even though another provider had hurt me giving me my injections and I really didn't want to hurt again. Dr Heincker assured me it would be OK and it was. I'm so thankful for Dr Heincker. He is an awesome provider and he is great to have at phelps health.
This is one of the most professional offices and staff. I would recommend them to anyone needing a knee done. Thank you for the best care possible!
I was seen quickly, felt I was treated well, and enjoyed speaking with the nurse, doctor, and medical student. Great experience.
give more time to the doctors with their patients, 10 minutes just isnt long enough to spend with the doctor and to tell them whats new going on with you.
Absolutely love Dr Heincker. It's a really nice doctor. He does listen. He seems a little bit overworked, but I sure do like him.
The Dr was very patient!! He was great
Doctor, nurses, and staff treated me very politely but also were very efficient in doing what needed to be done.
Satisfied my needs and treated respectfully
Everything & Everyone was wonderful
I always recommend Dr Heincker to anyone I know who needs orthopedic treatment. I don't recommend Phelps Health for any other specialty and specifically not for primary or geriatric care.
Great care everyone is very nice and professional
Doc explained everything very clearly
concise information, timely appt, very nice
I absolutely love my visits Dr Heincker my orthopedic doctor. They're a very personable there and I spread the word of his office around
Everyone there was great. The doctor was very knowledgeable and explained everything to me in a way that I understood it. The one thing is I feel like he didn't leave much room for questions. Or he would like say any questions and then just kind of keep talking. But other than that, fantastic.
Dr. Heincker is excellent. He gives me injections in my hips and knees every three months. He never bruises me. There's never any bleeding and I get relief for about two months and it starts hurting again. And he really does explain what we can do and what we should do and he gives me a lot of options and he's very low key. He doesn't want to jump in and operate the first day you show up. And I appreciate that and I appreciate his kindness and how sweet he is. He's just a good doctor. Thank you.
Everything was perfect. The nurse was very attentive. She was excellent. I loved her to death. She was amazing. Dr. Heineker, he is amazing. He is my most favorite person that I have ever met in the medical field. He's an awesome man. He's an amazing man. And I am so glad that he is my orthopedic surgeon. I love everything about the doctor, the nurse, the facility, everything. Thank you very much.
Dr. Heincker is the best Doctor there.!
Dr Heincker did a great job letting me know what expect through out the entire process (surger, follow-ups, recovery).
Dr Heincker is very easy to talk with. He makes you feel comfortable.
No. Just keep up the good work!
It was an awesome experience . The doctor and nurses were incredibly kind and professional .
We were so happy with the care we got and the politeness and everything with the staff and doctor. It was a wonderful experience. Thank you.
Dr. Heincker's team is wonderful from the time you check in until the time you leave. The assistant who does blood pressure was very calm and efficient. And I'm always impressed how well they clean all the equipment immediately after done. And Dr. Heincker, as usual, is very awesome and patient and explains everything. Thank you.
Very efficient in all aspects. Dr. Heincker is fantastic...all staff as well
The staff was friendly and caring. The doctor thoroughly explained my options and advised me on what he felt was best. Future appointment was scheduled to check on how I'm doing.
Doctor Heincker is a very caring person. He listens to his patients
Dr. Heincker is one of the best doctors I've ever seen. He listens to you and creates a realistic plan that fits your lifestyle.
The entire visit was professional and respectful amongst entire process.
Entire staff was great !! Couldn't have had a better surgeon
Everything was done in order and with respect.
I wish we had more Doctors like Dr, Heincker as he is good as they get, everytime I have been seen by him he is always professional and knows what he is doing, Number one on the list as the best Doctor I have seen.
EVERYTHING was done well. The nursing staff that waited on me was very nice and presented a good atmosphere to be around. Dr Heincker is always sharp and tells me what the real deal is at each visit. Which is what I prefer. You'd have to go a long way to top his knowledge in his field of medicine.
A very caring professional staff and surgeon! I am forever grateful! Gid bless your team and Merry Christmas!
Doctor is always friendly and thorough. Excellent care.
The staff and doctor were polite and friendly, Doctor Heincker does not push his agenda, listens to your concerns and make suggestions based on your needs and concerns. He acknowledge your right to have input on your care rather taking an authoritarian attitude that your wishes are secondary. I am truly impressed with him.
You did everything well. The doctor is amazing!
Keep Dr Heincker! He is so thorough in listening, explaining, & treatment. Professional but still friendly.
Good experience. The only thing that could possibly improve is wait time.
He doesn't like to answer your questions . Visually he becomes aggravated if you want more detail or if you have anything to worry about. He's not good with questions tho he may be a great dr. Not sure.
My visit felt rushed. The doctor spoke like an auctioneer and it was difficult to understand a lot of what he said. I don't hear very well. I felt like I was just a typical patient with the same issues as everyone else.
Dr Heincker is amazing. Very friendly and explains things that I can understand. Even his nurse is super friendly and treated me very kindly.
Everything was hunky dory.
Staff & Doctor did well about being on time for my appointment!
I always have a wonderful visit when I see Dr. Heiniger everyone is always nice and helpful and I have recommended the clinic to people
Satisfied with my treatment
I didn't have any wait time and was able to achieve what I wanted.
You did very good, you listen to my question and you were friendly. I enjoyed the experience.
I walked out better than I walked in Thank you Doctor Heincker...
Everyone treated me with respect and kindness.
Dr. Heincker and his staff are excellent
Every time you get a good doctor you don't keep them. Hopefully you don't lose any more Dr Heincker is a great Doctor.
Thank you for pushing me back to my car in a wheelchair and giving me an ice pack. Dr. Heincker is a very good physician. We're lucky to have him.
Dr. Heineker is an excellent physician. He treats me well. He does a good job and I would certainly recommend him. My only problem with Phelps Health is the billing department. I keep trying to get them to respond to me and it's like beating my head against the wall. If billing would call me, I would be really happy if we could get this straightened out. I don't agree with them turning things into Commerce Bank as a bill that I'm willing to pay through them when I haven't said yes. But as far as the care I receive from the physicians at Phelps Health, it's all excellent. Thank you.
The people that work there are very professional
Listening to my problems. Making suggestion to help improve my health.
They treated me as if they cared for the treatment that I was there for and just very professional acting. Thank you. Have a good day.
Doctor explained things while showing me the mri and went over options with me. We came up with a game plan for the next step.
Super nice people from the front desk to the nurse and doctor. Love this place
My nurse put my I've in and the area had blood all over my arm, she put tape on it put a little later the I've fell out of my arm. I felt liquid on my gown and my self. I told the nurse and she she put the I've in a different place. The6n I had to tell her to put my stickers on. I dont know what they are called. Any way my nurse was not the best. Thank you.
I really liked the Dr. he was very courteous. I thought he knew what he was doing and listened to me. He didn't want to rip me open. He had ideas of what else to try. Other approaches besides surgery. I never had those choices with the Dr. Who did the surgery on other leg and has caused me so much pain. I didn't know there were choices . This is a Dr. I actually think I could trust.
Everyone was pleasant and professional. I am recommending other family to have procedures done because of the quality of care I received. I am thankful that I chose Phelps Health over a big city hospital that other family members recommended. My doctor and the other staff members were very knowledgeable and your facility had the equipment I needed for my procedure.
Dr. Heincker and his staff took exceptional care of me. My knee works better than it has in several years. He also provided information about a back brace. I am very pleased.