There was a mixup in time for my appointment but they got us in very soon.
Everyone was great at what they did
All staff was wonderful. They all are cheerful like the Dr. Shots are awesome. Instance relief.
Dr. Alan is one of the best I have ever been to. He makes sure he tells me when he is ready to put the shot into my body and makes sure I am ready.
Doctor did not act like he cared about my medical history or pain level. I will not return to this particular provider
Doctor and nurses were courteous and treated us well. I will be returning with my zipper spine as the pain worsened. Meanwhile I will use Tylenol. Special thanks to the doctor with good conversation qualities. I understood what he told me and life goes on.
very pleased with treatment.
Dr. Heincker listened carefully to all my concerns. He explained everything patiently to me. I will definitely recommend him to my friends.
Provide a better/roomier/larger parking area.
Professional with friendliness!
The person checking.me in for my x-rays at central registration was slow lost and annoying. Kept telling her x-rays didn't need approval from tricare took her asking 3 people including a supervisor before it sunk in to her head. I've had tricare prime for over 24 years now not like I would.know their policies.
Everything, your team is top notch. And as I retired Army guy, I've seen one or two...outstanding service!!!
Doctor Alan Heincker was super professional when I went to see him regarding shots in both knees on a rotating basis. After giving me the shots, he was always ready to to answer any of my concerns. Really great Doctor, you need to keep him around as you won't find a Doctor of his caliber.
All my questions and concerns were answered truthfully with no hesitation and direct eye contact. My confidence went up with each answer.
Very professional and thorough.
Every one treated me with respect and did everything they could to minimize my discomfort
They were very thorough in telling me exactly what was wrong with me. They didn't dilly-dally around about it and I appreciated that. Thank you.
Dr Heincker and the staff are always professional and empathetic. They make me feel welcomed. They listen and answer questions. I appreciate the care I receive. I highly recommend them.
Excellent experience in every way. And the bonus if a small bottle of spring water that I really appreciated at the time. Thank you.
Dr Heincker himself is very personable and listen to what I have to say. Him and his staff are very nice, Good atmosphere and would recommend him to others
Everyone was great. Dr. Alan Heincker was awesome. My arm hurt for 3 months and in about 8 hours the pain was gone . He knew exactly what was wrong and got it fixed !!!
I am always treated with dignity and respect it. They answer all my questions and help me understand each thing that is going on.
Everything about this visit was great
Everyone was very courteous and helpful.
I was having a some problems with a couple different things and they answered all of them . The Dr. was terrific and he answered all my questions .
Dr. Heincker explained what was causing me the pain I've been having in my hip and what can be done to relieve my pain. He explained how the surgery would be performed and what I can expect during recovery. I'm looking forward to my hip replacement and having relief from the pain.
The nurse was very cordial. So was the doc as usual.
Everyone did a very good job
Dr Heincker is a great doctor the only issue I have is that when I was admitted into hospital I had already informed several employees that I could not be admitted for p serration as insurance doesn't pay for meds I normally take under the observation. Well as I found out yesterday that is exactly what I was admitted for and now I owe the hospital $353.53 for meds not covered because of the "observation" admittance. It could have stated I had been admitted because of my oxygen or heart rate but not observation. Not happy about that as I informed everyone from registration to the medical team. That is the only complaint I have. Now I will be making payments till it is paid off and I wouldn't have had to pay anything if it had been done as I asked.
Doing Great!! keep doing what you are doing!!
Dr H was great as always. Bilateral knee and hip cortisone injections every 3 months keep me able to walk. Can't run or jump but I can walk. Dr H never bruises me (anticoagulant patient) or hurts me. He is kind, caring and very knowledgable about best practice care. I thank God for this young man who shows his love of medicine in his every action.
All staff. We're kind professiinsls
Dr. Heincker seemed to be in a big hurry. He didn't allow me time to ask him to remove a growth connected to the knee he will be doing surgery on that could be easily done while I am in surgery. I will have to call his office to tell them about the issue.
Great team. Alan does a great job.
I was well pleased with all the people and procedures I received.
Everyone was pleasant and professional.
Everyone is awesome in Ortho..I would highly recommend Ortho to anyone..
Everything went well. Very pleasant visit.
My experience was great. No improvement needed.
Front desk Cheryl was so nice and professional. Dr Heincker listened to my concerns and helped me both with my physical pain and my emotional issues. Dr heincker is the best doctor I have went to at Phelps health or anywhere.
Everyone in the office is so nice and efficient. Dr Heincker is so pleasant to interact with and answers all my questions without acting like he's too busy no matter how busy his office seems to be.
You did fine. I enjoyed your service and you helped me a lot. I just need another appointment. Thank you. Bye.
Dr Heincker always provides me with the best information I could possibly receive. When I tell him I have a question or two he stops what he's doing and listens to me intently. His answers aren't always what I want to hear but they're straight and to the point. I personally don't think he could ever be replaced.
I was happy to finally get an appointment with the doctor. Everyone was very attentive and explained everything to me. I was in, x-rayed and out in less than an hour.
Dr Heincker was awesome, as always!
The entire staff, including Dr. Heincker were efficient, polite, friendly, and well organized. From check in to x-ray to time with the doctor, to scheduling ...every step was handled with professionalism, genuine care and smiles! I could not imagine having a better group of people to work with as I healed.
Everything was done very professionally. The doctor was very professional and knowledgeable.
Faith greeted us. She is always friendly. The doctor came in cheerful as always. He has away of making you feel good when you hurt. The shots helps us lots.
Everyone was kind and caring. The after notes written by doctor were not completely accurate, but close enough...
One of the best physicians, and staff, at the Phelps Health Organization.
Scheduling an appointment takes a couple weeks. I was off work waiting to get an appointment to see the Dr.
It was great. Didn't feel rushed out of there . I just really happy with Dr.Heincker
My diagnosis was explained as my x-ray was shown to me, as well as other images and text pulled up to give me more insight. My options were thoroughly explained, along with expected outcomes and potential problems. I was never pressured to make a certain choice, rather I was given time to process and come to a decision I was comfortable with. Dr. Heincker is relatable, pleasant and I never feel like he is in a hurry to get me out the door. He listens to me and unlike some doctors, when I read his letter to my PCP, I feel like he is concise, accurate, and that he 'gets me'. I recommend him to anyone that needs an orthopedic surgeon.
The reception nurse was open and friendly with intention to help me as much as she could. You could tell she loved her job. Dr. Alan Heincker showed me on the exray what ws wrong with my knee and possible outcomes and which would be possibly most effective for my age. He gave me a steroid shot in my knee and I am thrilled to say my knee is sooo much better.
Everything was a 10. I trust your team with all my concerns, thank you very much.
The lady at ck in was very nice. The gentleman that took my vitals was great. The physician was wonderful. I felt very comfortable talking with him. I would trust him with my life. He's one in a million. Thank you.
Dr Heincker is the best! I recommend him to everyone! He takes excellent care of me!
The receptionist at the front desk was the nicest person we have ever dealt with
Dr Heincker is awesome I just hope he does not leave like so many other good Doctors do .
Dr. Heincker is so personable and caring. The nurse who roomed me was great!
You could not do better than Dr. Heincker. Very nice, caring and explains things in understandable terms. This Doctor gets a 10 out of 10.
Always professional, team there makes it seem less doctor appointment and more of a visit with friends. Do not fire any of them!!!
Everyone did a outstanding job very professional doctor he showed concern for his patient
I was treated with the utmost respect and was informed of everything before it happened! I was very nervous about my operation!! However, I was extremely impressed with everyone from the pre op visit to the operating room to post op visits!! Thank you!! Highly recommend this team of health care professionals to anyone!!
I'm very pleased with the doctor. He was just, he could not have been any better. And I thank him for what he did.
Everybody did their job very well. I can't think of anything that they did wrong. I can't think of anything that they did wrong. I'm very satisfied with Phelps Health.
I was concerned about the extended and future procedures like possible surgery for my knee. I have a greater understanding and different ways to handle my pain. Things to consider carefully.
Staff was great. Nurses were great. Therapist group were great. Dr. Heincker was super great.
Dr Heincker always listens and explain things in a way you understand. He might have been a little more rushed because he was running behind.
Made me feel more like a family member than just a customer.
So the provider and the nursing staff is excellent. As far as getting through to the provider or getting through to make an appointment, I've never experienced such difficulty. I worked in a clinic for 10 years. I was lead receptionist, manager of our MAs and our receptionist. I never, ever experienced the difficulty it is to get into this office to make an appointment. The only way to make an appointment there is to walk there. If you leave a message for the nurses, it takes a few days to get back. There's no way you can even get through the receptionist to make an appointment. And that is coming from the operators as well. I work for Phelps Health and I've never been so disappointed in the way that a clinic handles their phone calls.
On time, everyone is competent and friendly, I know what happens next.
This office is very pleasant and stream lined. Dr Heincker always listens to me and we work together to decide what treatment is best. He listens and is so pleasant to work with.
Everyone was pleasant and thorough with all my care
The secretary that checked us in with the long red hair was extremely professional, very nice, and did her job very well. Everyone from that point on was professional and courteous to my daughter and myself. We enjoy our visit with the orthopedics group.
Was treated with utmost care and very pleased with each one I had contact with.
Everyone was helpful and very pleasant to talk to. They are truly there to help people in pain and take care of people!
All was very good. Nice and friendly. Dr. Was very nice and explained why he would or would not remove the the wire from my leg. Thank you for the good experience.
I was upset and crying about a matter that happened before I got to this doctors office. The staff made sure I wasn't crying because of pain and then listened to me when I told them what had happened. Each staff member including the physician were all ears and all gave me advice and were very compassionate with me about my situation so we could get onto my doctor visit. This staff went above and beyond for me.
Dr. Heincker is the best!
The nurse that took me to the room was kind and patient. Dr. Heincker is always top notch, he listens and talks time to explain everything.
All the support staff, the receptionist, the x-ray person, the attending nurse, everybody was very courteous. I actually got there early and so I was taken in early. They accommodated me with courtesy and competence. And then Dr. Heincker himself is just super. I can't say enough about him. I recommend him to everybody. He's thorough. Again, he's competent and he takes questions and answers thoroughly and clearly. And he did a beautiful job on both my hip and my knee. I sometimes see other people who have had similar surgeries and the scar I have is nothing like it.
Amazing timely visit provider was very informative and listened. Both of his nurses were amazing
Everyone was wonderful. The facility was beautiful. Dr. Heincker took time to ask and answer questions. He came into the exam room completely prepared and knowledgeable of my injury. Very personable, humorous and likable. I am very happy to have him as my ortho physician. Salem MDH referred me for followup after ER visit. I'm new to the area, but was also referred by a personal friend in St. James. These 2 combined made me confidant in choosing this office. I am very glad I did.
Everyone one are always so courteous and helpful. Dr. Heincker always explains things perfectly and gives you options to what you might want to do. I'm so gray to have a team like this as my care provider.