One of the best physicians, and staff, at the Phelps Health Organization.
Scheduling an appointment takes a couple weeks. I was off work waiting to get an appointment to see the Dr.
It was great. Didn't feel rushed out of there . I just really happy with Dr.Heincker
My diagnosis was explained as my x-ray was shown to me, as well as other images and text pulled up to give me more insight. My options were thoroughly explained, along with expected outcomes and potential problems. I was never pressured to make a certain choice, rather I was given time to process and come to a decision I was comfortable with. Dr. Heincker is relatable, pleasant and I never feel like he is in a hurry to get me out the door. He listens to me and unlike some doctors, when I read his letter to my PCP, I feel like he is concise, accurate, and that he 'gets me'. I recommend him to anyone that needs an orthopedic surgeon.
The reception nurse was open and friendly with intention to help me as much as she could. You could tell she loved her job. Dr. Alan Heincker showed me on the exray what ws wrong with my knee and possible outcomes and which would be possibly most effective for my age. He gave me a steroid shot in my knee and I am thrilled to say my knee is sooo much better.
Everything was a 10. I trust your team with all my concerns, thank you very much.
The lady at ck in was very nice. The gentleman that took my vitals was great. The physician was wonderful. I felt very comfortable talking with him. I would trust him with my life. He's one in a million. Thank you.
Dr Heincker is the best! I recommend him to everyone! He takes excellent care of me!
The receptionist at the front desk was the nicest person we have ever dealt with
Dr Heincker is awesome I just hope he does not leave like so many other good Doctors do .
Dr. Heincker is so personable and caring. The nurse who roomed me was great!
You could not do better than Dr. Heincker. Very nice, caring and explains things in understandable terms. This Doctor gets a 10 out of 10.
Always professional, team there makes it seem less doctor appointment and more of a visit with friends. Do not fire any of them!!!
Everyone did a outstanding job very professional doctor he showed concern for his patient
I was treated with the utmost respect and was informed of everything before it happened! I was very nervous about my operation!! However, I was extremely impressed with everyone from the pre op visit to the operating room to post op visits!! Thank you!! Highly recommend this team of health care professionals to anyone!!
I'm very pleased with the doctor. He was just, he could not have been any better. And I thank him for what he did.
Everybody did their job very well. I can't think of anything that they did wrong. I can't think of anything that they did wrong. I'm very satisfied with Phelps Health.
I was concerned about the extended and future procedures like possible surgery for my knee. I have a greater understanding and different ways to handle my pain. Things to consider carefully.
Staff was great. Nurses were great. Therapist group were great. Dr. Heincker was super great.
Dr Heincker always listens and explain things in a way you understand. He might have been a little more rushed because he was running behind.
Made me feel more like a family member than just a customer.
So the provider and the nursing staff is excellent. As far as getting through to the provider or getting through to make an appointment, I've never experienced such difficulty. I worked in a clinic for 10 years. I was lead receptionist, manager of our MAs and our receptionist. I never, ever experienced the difficulty it is to get into this office to make an appointment. The only way to make an appointment there is to walk there. If you leave a message for the nurses, it takes a few days to get back. There's no way you can even get through the receptionist to make an appointment. And that is coming from the operators as well. I work for Phelps Health and I've never been so disappointed in the way that a clinic handles their phone calls.
On time, everyone is competent and friendly, I know what happens next.
This office is very pleasant and stream lined. Dr Heincker always listens to me and we work together to decide what treatment is best. He listens and is so pleasant to work with.
Everyone was pleasant and thorough with all my care
The secretary that checked us in with the long red hair was extremely professional, very nice, and did her job very well. Everyone from that point on was professional and courteous to my daughter and myself. We enjoy our visit with the orthopedics group.
Was treated with utmost care and very pleased with each one I had contact with.
Everyone was helpful and very pleasant to talk to. They are truly there to help people in pain and take care of people!
All was very good. Nice and friendly. Dr. Was very nice and explained why he would or would not remove the the wire from my leg. Thank you for the good experience.
I was upset and crying about a matter that happened before I got to this doctors office. The staff made sure I wasn't crying because of pain and then listened to me when I told them what had happened. Each staff member including the physician were all ears and all gave me advice and were very compassionate with me about my situation so we could get onto my doctor visit. This staff went above and beyond for me.
Dr. Heincker is the best!
The nurse that took me to the room was kind and patient. Dr. Heincker is always top notch, he listens and talks time to explain everything.
All the support staff, the receptionist, the x-ray person, the attending nurse, everybody was very courteous. I actually got there early and so I was taken in early. They accommodated me with courtesy and competence. And then Dr. Heincker himself is just super. I can't say enough about him. I recommend him to everybody. He's thorough. Again, he's competent and he takes questions and answers thoroughly and clearly. And he did a beautiful job on both my hip and my knee. I sometimes see other people who have had similar surgeries and the scar I have is nothing like it.
Amazing timely visit provider was very informative and listened. Both of his nurses were amazing
Everyone was wonderful. The facility was beautiful. Dr. Heincker took time to ask and answer questions. He came into the exam room completely prepared and knowledgeable of my injury. Very personable, humorous and likable. I am very happy to have him as my ortho physician. Salem MDH referred me for followup after ER visit. I'm new to the area, but was also referred by a personal friend in St. James. These 2 combined made me confidant in choosing this office. I am very glad I did.
Everyone one are always so courteous and helpful. Dr. Heincker always explains things perfectly and gives you options to what you might want to do. I'm so gray to have a team like this as my care provider.
he covered things quickly and I believe was thorough in explaining what was happening and what we needed to do next.
I got a cortisone shot for the first time at doctors recommendation. It was like a miracle. I felt less pain before I even hot to my car. Next day no pain!
It was my first appointment and the Doctor was very nice and he answered lots of questions about my back problems.
Dr. Heincker and his staff were very professional and friendly. I felt my needs were addressed and taken care of during my appointment.
I really enjoyed Dr. Heincker. He was no nonsense. He said everything bluntly. This is the way it is. And he explained it in a way that I could understand.
Dr. Heincker's office has always treated me very well. I've been able to obtain an appointment when I needed it. Dr. Heincker gives me the options in a way that I can understand and then allows me to choose what I feel is best for me after he has clearly explained things to me. I greatly appreciate him as my orthopedic specialist. Thank you very much.
my doctor was super friendly and made you feel comfortable with jokes and humor, same with the anesthesiologist! the nurse who took my labs and the nurse that did my iv were also very nice i didn't have a bad experience
Pleasant, respectful & friendly, good sense of humor; great bedside manner. Takes away my needle phobia!
I was treated very well. Dr. Heincker is a very good doctor. His staff is very, very nice. And I just appreciate in the knowledge that I have a good orthopedic doctor. And I thank him for his services to me.
Doctor explained all options of treatment and future follow up. Staff is extremely friendly and puts you at ease
Dr Heincker and his staff are excellent, professional, and obviously very caring.
Alan was a very nice dr very easy to talk with explained options well
Good visit. I was happy with visit. I think they understood the Pain I was in.
Dr. Heincker is a very nice competent doctor. He is just so busy! Hard to get an appointment!
He is a very attentive Dr.
might have taken more time to discuss what happens with knee replacement surgery
Dr Heincker is a true gem! I had a very bad experience with another provider for my first hip joint replacement. I did an online search and found Dr Heincker and decided to make an appt. to meet him So glad I did. The 2nd surgery was so much better than the first! I recommend him to everyone I know who is considering joint replacement.
I never saw a Dr while I was there.
Dr Heincker abd his staff are awesome!
Caring,knowledgeable, great bed side manner, attentive, great listener, easy to understand what Dr Heincker says - explains & tells what the long term goal and progress will be or what you will be progressing too. Very pleased with all aspects of staff & treatment!
Everything went well. The doctor is very kind and he answers your questions.