Everyone was courteous and willing to assist as needed. Front staff opened the front door and assisted patients into the building. Nurses were caring and understanding of a patients limits. Dr was amazing and listened to all concerns and explained each option.
Dr. Fryer-Gordon is always very great to listen to what I need, what my needs are for my appointment and will listen to all of it and treats me as a whole person and not just the possible chief complaint I'm coming in for. So it's very appreciated that she takes her time and listens to me as a whole patient and not just a quick fix. So that's really appreciated and I'm very grateful for her.
Medication refill request need to be better communicated between the person taking down the refill request
Everyone was welcoming and provided excellent care!
Dr. Fryer and the staff take the time listen but also truly care.
Dr Rebecca Fryer Gordon is phenomenal!! Glad I found her as a PCP
I waited an hour after my appointment before I saw the doctor. It's been a while since I had to wait this long.
Dr Fryer is a good listener, did not feel rushed, and is very knowledgeable.
Dr Fryer is an excellent listener. She shows great compassion to her patients and Phelps Health is fortunate to have her on staff!
Took time to listen to my opinion and had a positive feedback from both nurse and physician.
Dr. Fryer treats me as if I am the most important patient she has along with my daughter.
I love how kind everyone is. The Doctor spent a lot of time talking to me and making sure that I understood.
First time visit with Dr. Fryer. I found her very personable.
Staff was very courteous and Dr was thorough and listened and addressed my concerns
Very courteous and I think everyone is really nice and really cares!
Dr. Fryer was probably one of the best doctors I have been to. I would recommend her to everyone.
Established with a new doctor and found her to listen carefully to me and provide understandable and implementable advice.
Did not inquire about my health concerns in-depth. I need to speak to her about the pain in my neck and spine so I need a follow up appointment .
The nurse I had was outstanding.
Everyone was kind, courteous, pleasant, and very willing to help. It was a very enjoyable experience
Dr Fryer is truly a blessing. I cannot think of anything I would recommend changing.
waiting time in the waiting room before the appointment was long.
I love Dr. Fryer! She is absolutely amazing & is the best at what she does!! I highly recommend her to anyone I find who's looking for a doctor. 10 out of 10.
You guys did everything to help me out when it came to knowing what my conditions were. Dr. Frye was very nice. She went over everything, explained everything. She told me what I had and what I need. She told me about my medications and what I need to take. So I say thank you. And yes, thank you. Goodbye.
Listened and explained all my test results. I am really looking forward to working with her on my health issues.
Friendly, efficient staff. Compassionate care. I am a very picky person when it comes to my health care. I found the perfect place! Thank you.
Treated me like you care and want to help me with my questions and concerns.
I still have diarrhea and I told the doctor and that's it. I don't know. I'm still sick.
What you did well: Adressed my concerns and provided easy to understand explanations for my concerns. Very much appreciated. How you might have improved: N/A
Everything was very well, went very nicely. Thank you.
I was there for a physical examination. Only weight and temperature were taken. I was taken to a room and waited for 40 minutes to have a five-minute conversation with the Doctor. She asked What can I do for you? She listened to my heartbeat and lungs, which culminated the examinations. Apart from having blood work done, I'm not sure it was worth having a yearly physical. I'm so disappointed
I appreciate Doctor Fryers follow up after my appointment. That personal contact isn't typically done with so much text and emails being the norm.
She listened & cares about me, and is researching about my condition which others have just basically swept under the rug.
The appointment was on time. First time to meet this doc
Dr Rebecca Fryer is the most caring Dr, she takes the time to listen and makes sure all the tests and referrals are ordered, I will highly recommend her
The overall experience was fine,I thank-you.
There was nothing wrong. I hit the wrong button. I was treated with respect. Everybody was professional. The doctor explained everything and I was very happy with everything.
I didn't go back to see the nurse until about 3:20 - my appointment was at 3:00.
Every thing was great. Thanks
Staff was great, but after waiting over an hour in my assigned examination room I had to leave for another appt. No one explained why the Dr. never showed up.
The office staff greeted me in a very pleasant manner. My nurse went over my chart and asked what I wanted to achieve from the appointment. My provider treated me as a person and not a time slot.
Dr Fryer is simply the best
I had a great experience.
Was very pleased for a new patient.
Everyone was quick and easy with things, and my provider is the best! She made sure i understood and was comfortable with everything
Rebecca was amazing, I'm so thankful to find her as my primary doctor. She listened to everything I need and got me taken care of!!!!
As far as the staff, they were extremely friendly, courteous, and kind. The staff efficiently moved me through the process of signing in. Dr. Fryer, I cannot recommend highly enough. In speaking with her, I could tell she was extremely knowledgable about her field. Most doctors are, but what makes her unique is she explains medical jargon in English. After her explanation, she allowed me to have a say in my treatment which is refreshing. Lastly, and this is the most important characteristic about Dr. Fryer, she cares about her patients deeply as human beings. This is an attribute most doctors don't have but Dr. Fryer has in abundance. A 100 out of 10 stars. If you need a doctor, call her office. You will not be disappointed.
It was a good visit and i am very glad I picked her for my new Family Doctor.
Time was right on . In waiting room and exam room . No wait time . That's important to me.
The doctor provided information to help me with a health issue.
Both my nurse and provider were extremely kind, knowledgeable, and professional which is all you can ask for with a doctors visit.
I am happy that I changed my primary care doctor to Rebecca Fryer Gordon. My initial visit went well.
My experience with you guys was very professional, very good. I would ask anybody for your help. Thank you.
Customer service throughout my visit was exemplary. The doctor was very knowledgeable of my medical condition and provided expert treatment and advice.
Everyone did really good except my blood test came in on my chart and I don't understand it so I would like the provider to call me and explain it to me and that's all I have to say I was pleased area of the way thank you
Everyone was great especially provider wouldn't change a thing.
Dr. Fryer-Gordon is wonderful, she listened as well as communicated with a down home feel. Dr. Fryer-Gordon made it easy for me to communicate with her. I believe she will be an excellent doctor for our community.
Dr. Rebecca Fryer-Gordon is extremely professional and intelligent and knows her job extremely well. She has taken my case, which is severe, on with grace and taught me a lot about my own conditions.
Took care of everything I came for The following day called about the insurance paperwork thank you
Dr Gordon listen to my concerns and I feel she truly cares about me.
I did wait for a bit, but I called the day before so I knew there might be a wait. I have no complaints. Everyone was very helpful and nice there.
She gave me the side effects of one (or maybe two)of the medications and I don't know which they were
She seems to be a very nice lady I really like her she has very good values and was willing to talk about things like a down to earth person. I showed her a chart i keep each day and she was good with that I believe we'll get along just fine.
The doctor made me feel very comfortable with Avery thing she did the Lab did not leave me bussed and I am the tip of person that bruise easy
I was and am very happy with the experience.Thank-you.
Dr Fryer listened to my "old age" complaints! She's definitely a keeper!
Was in on time. Every one very nice.
Dr was very friendly and down to earth and listened to my concerns
Dr Fryer was very kind, listened and asked questions that definitely showed she was paying attention. She was professional as well as very personable. Everyone and everything was far above average. As I lost my physician of 12 years I was very anxious about a new provider but I left the office and sat in my car and had tears on my cheeks. They were tears of relief that it was going to be okay. Hang on this physician. She is definitely a keeper and a great addition to Phelps Health.
Rebecca Fryer took the time to listen and was very thorough at my visit. She had my best interest at heart.
Everything excellent , except I had to wait for over an hour .
Dr. Fryer is absolutely the BEST doctor I have ever seen. She talked to me like a person and truly understood my symptoms. I hope to continue to see her indefinitely. I have already recommended her to others.
I have already told my friends how wonderful Dr. Fryer is and recommend her to everyone. She is the first physician I've had a Phelps Health that has listened and cared. I'm very thankful I switched to her.
I like Dr. Fryer and hope she will stay at Phelps Health.
It was my first visit to Dr. Fryer and I'm optimistic that I made a good choice when I changed doctors
Answer Phelps heath concerns in a more timely manner
Dr. Fryer was kind, sympathetic, and listened to my concerns. She prioritized my next steps and became proactive. I left feeling reassured that I was already on the mend.
Dr. Fryer took the time to listen to my history she spent at least 30 min. She is such a joy to talk to and truly listened.
Being a new patient I taught blood work might be done to give a base numbers.
Appreciate Dr.'s sharing a bit of background - having "common ground" gives assurance of comfortable working relationship.
Dr. Fryer listened & explained all the issues I was facing. She was through & compassionate.
I so enjoyed my talk with the doctor. I felt like she listened beautifully and was very engaged in our discussion She was pleasant and informative at the same time I feel like she answered my questions very thoroughly
I feel like everyone was just so nice and that everything went so smoothly.
Dr Rebbeca Fryer was so welcoming and took the time to listen and help to try and find me a diagnosis. I have been to the ER 5x with test after test and none have takin the time to explain anything or hear all my ailments until her. She is patient and kind and I look forward to seeing her again to help me through this difficult process.
Entire experience was amazing
I felt heard by the provider. She listened to issues I've had years that no one else would address.
Dr Fryer is wonderful, she listens to my concerns and takes my words into consideration when making a plan. I highly recommend her and have enjoyed having her as my primary for the last two years!
I've been to a lot of dr and she was one of the best Dr I've ever seen
I am satisfied with the services
She did everything that was expected and more it was a great experience
I think the office if doing great. Don't need to change anything
I was given an appointment really fast to address some major medical issues that I have and it was refreshing to visit with a doctor that seemed very compassionate and eager to help me with my problems.
ER personnel and 3rd floor staff were fantastic. Phelps Health has grown into a top notch hospital where everyone knows their role. My wife and I couldn't be more pleased with the treatment we received.
Rebecca was amazing. She took her time to listen and check over me very thoroughly and explained everything, gave me antibiotics, and got me back to 100. She is absolutely amazing and everybody should go see her.
Treat me very well explain it too .
Dr Fryer is very knowledgable and a very good listener. She summerized our visit and told me to make a followup an appt. soon. and told me why she wanted to talk to me. That to me was a big plus.
Rebecca listened carefully as I explained my medical history. I have complete trust in her expertise.
Dr Fryer did an excellent job of listening to my heath concerns. She was kind and made me feel very comfortable starting with a new doctor.