I was having a test so the provider didn't really need input.
I arrived 15 minutes before my appointment and was unable to see my provider until 1 hour later. Transportation was being provided for me by the veteran from the VA clinic in Waynesville and they had to wait an extra amount of more time for me to complete this appointment..
I was especially pleased with the nurses on staff who listened very carefully to everything I said and gave me feedback on what I said. That was a very good thing. The doctor did a good job, but I don't know anything about his profession, so it's hard to judge until I've had him a while. This was the first time. The negative thing is it seems like every time I go to a doctor, there's another medication and another doctor. While this doctor didn't send me to another doctor, it just seems like generally talking about Phelps health, it seems like every time you go to a doctor that doesn't complete your problem, it just recommends another doctor who sends you to another doctor.
The experience was excellent.
Professionalism treated me with individual care ty
The doctor ran some nerve test on my lower legs. He did not explain the test or what the test is suppose to reveal. I do have a future appointment where Dr. Sasan will go over this test and some previous tests with me.
The Doctor and Nurse Mo were great. Please recognize them
Staff was attentive but seemed to rush through the process. I did not feel as if anything was wrong necessarily, just rushed is all.
Very informative and made me feel comfortable
Everything was good just keep what you all doing.
E everyone in this office is absolutely Amazing!!!!!
Everyone was very friendly and very helpful. I have never had a doctor ask if I had been diagnosed with a disease. Yet I have so much wrong with me and have had several surgeries and I do not feel like I am old enough to have so many issues medically/physically. I was told if I can get a referral to be seen by him by my primary care doctor, he would be willing to try to help me.
From check-in to the end of my test, everyone was very, very gracious, very accommodating, and did everything they possibly could to make me comfortable. An excellent professional courtesy.
Everyone was professional and friendly. Dr Sasan listened, explained POC well & asked of I agreed. He was awesome
I wouldn't go to any other doctors. I wouldn't go to any other hospital.
I gave you all tens based on your survey questions. So, I believe you guys are great!
No improvement on excellence !
Dr Sasan was very kind, thoughtful, listened closely to my health concerns, proactive to get me answers and to treat the problem. The nurses were friendly, kind and always had a smile.
No mater what provider I see at Phelps health they are always understanding and caring so is their support staff.
I was informed at my appt, that was only for making sure I was ready for my procedure the next week, that prior approval was already granted for my next appointment procedure and that the dr. still hadn't looked over my MRI results from an appointment he made 4months prior. Then I was called the day before my procedure and told prior authorization was in fact NOT approved and they had only told me that because they had a verbal confirmation from their department, not my insurance or primary care department.
They come as a package deal. They are the perfect gift. It is a seamless experience. Everyone works together and are knowledgeable as well as happy. I adore the doctor.
Lab experience was terrible. Nursing staff were all really sweet. Thank you.
I've changed my medicine and tried to leave a message with the department and didn't have much success. Thank you.
Had been struggling to get a good follow up from a hospitalization. Dr. Sasan and staff were terrific.
The MA was attentive and knowledgeable. The doctor was short and hurried. He didn't really seem like he wanted to talk or detail anything.
I had a very good experience and it was treating me real good and I will go back.
My experience was excellent
Everybody was very personable and made you feel like they had been your friends for many many moons.
Both the nurse and doctor were extremely thorough and professional and kind! Thanks!
An overall positive experience.
Only complaint would be the parking lot.
Had no problems w/service.
Everyone was very professional and considerate.
Explained how to use the prescriptions.
Explained how an injection could reduce my neck pain
Everything was brief and my concerns were listened to. I was explained it detail the different medication routes we would have to try potentially
Everyone there was very personable and professional!
