Terrill Emmett, FNP

The guy who checked me in was not the friendliest person I have ever met. Kind of cold but did call me sir. My wife had about the same experience when she was there with the same person. She said it was like she was wasting his time. Her check in time was listed at 12:15 for the appointment on the MyChart but the clinic was closed until 12:30 for lunch. When the dude opened the door, at 12:30, my wife told him of the situation and he just rolled his eyes and made a breath noise as if she was bothering him with her petty details. My question is, If the clinic is closed til 12:30 for lunch why have patients arrive at 12:15? You have to stand in the hallway cause there's no place to sit other than on the hallway carpet. A bench or a chair or two would be nice for us old people, and those with mobility issues or both. We are in pain, hence going to the Pain Clinic, if we have to wait, at least let us sit while waiting.

Front desk clerk could have been having a bad day but there was no smile, no friendliness and was abrupt. When I had severe pain issues it took 3 months to get an appointment opening for Pain Management. Not good.

Less wait time!!

Addressed my issues where other doctors have ignored and didn't try to force a colorectal exam down my throat.

The pain management team is critical for all ages and particularly appreciated by aging patients.I encounter a staff that is respectful of our age and experience as we describe how to live with reoccurring pain. Many thanks for aiding the journey we take as our bodies change and deal with chronic issues.

I appreciate how the provider actually listened to me and my concerns and helped me understand what I was going through.

I don't know how.everyone was very nice.

She was a very good doctor, very informative, and helped me to understand my situation and get it under control.

I am very pleased with my continued care at the pain clinic .

They always do a perfect job. I'm very happy with them.

I have always been treated well.

Everything was done in a way that I could understand everything presented to me & would say my experience with Pain Management was great! Thanks everybody for showing such compassion in your patients & what you do!

Mrs. Emmett explained everything in detail.

Everything was fantastic everyone was nice and knew what they were doing thank u all

I am grateful for the care AND concern that I was given.

Everyone was great and the care is excellent

Short waiting time.. Dr took time to listen

I arrived early and they took me in early which is a big plus to me and a deviation from norm.

All was good.

Very nice and knowledgeable staff and she explained everything so I could understand what was going on with my treatment.

The staff was friendly, professional, and courteous.

Very professional examination and explanation of my medical issues and plan to address them. Your hospital is blessed by having these staff members.

Just friendly and efficient service

Introduced them self with hand shake and smile. Explained up coming procedure and answer all my questions.

Everything was perfect. We, my wife, Dr. and I got a care plan put together and am ready to begin.

Listened to my issues and helped work out a plan for treatment down the road. Gave me options that put me in charge of treatment not what benefited your office. Wonderful staff.

Everyone treated me with respect .

Everything went smoothly.

Everyone was very nice and helpful

They were very sweet nice

Everything was great

Terrill is outstanding. Need more like her

It was great!

I have always been treat great by everyone at hospital.

Excellent and courteous staff on every visit! Doesn't get any better than this!

What I appreciate is that the PA, and the doctor, they listened to me. They listened to what I had to say and I listened to what they had to say. And I'm glad that they just didn't go, we can't help you. You're not getting drugs. We don't give out drugs and don't care about my health. They care about my health and they said that there was something else they could do to help my back.

Terrill was very polite and answered all my questions about care and needs. She is one of the best.

Everyone was amazing! Best customer service!

Terrill does an amazing job. I appreciate her thoroughness to my care

Staff was friendly and professional. Nursing staff was excellent and exhibited caring. NP Emmett was courteous, professional and listened to concerns, taking time to explain things and answer any questions.

This was one of the best doctor visits I ever had in my life. I feel like the provider listened very, very well and took all of my concerns into consideration. She explained everything very carefully and was willing to help me with some solutions to manage my pain. So I really appreciate that.

My video connect experience was very good and super conveniet. Ms. Emmett was excellent. Very informative in explaining all aspects of my condition and viable treatment options in terms that were easy for me to understand. I was very pleased with the overall experience.

Terrill explains everything extremely well.

Did very good

Everyone was wonderful.

Yes, I had had a surgery and was taking my medication as prescribed and was told I was popping my medication like Tic Tacs.

The provider explained why I had the pain, where the pain actually came from and why it existed. Very informative. I appreciate them taking the time to do so. I would definitely, definitely recommend this provider.

Wonderful staff, great great experience

Terrill Emmett is one of the best, she listens to your concerns, takes time to explain things and is the most professional health providers I have had, great job!!!

Everything was good

Everything was very well explained, options explored, and I felt genuinely cared for by the staff.

No changes.

Took time to physically check out issues, explained what their plan was to use X-Rays & MRI to identify in detail the cause. X-Rays done same day, received results the next day on phelps health mychart. Received call the very next day to schedule MRI. Scheduled MRI earliest possible date, which was within two weeks.

Provider was amazing!! Listened and addressed all my issues in a wonderful way.

Nothing you all are awesome

The whole Team is awesome

She listened to what we had to say. Thank you.

Very professional and compassionate!

I got treated like a human being, like any other doctor before. Very professional. I actually seem like he cared about my care. Very, very professional. Thank you all very much.

I enjoy and appreciate the quality of care and attention I receive at PhelpsHealth.

1st time Appointment; Thanks for the courtesy.

I appreciate everyone on team, truly makes a difference when staff actually care about their patients!

Pain management explained everything in detail. Explained everything to me very well .Also put me on Arthuritis pills that seem to help me.Thats all I wanted is something to help with the pain.Thank you. It seems every time I ask for something for my pain,they think I'm asking for pain pills and all I wanted is something to help. They think i'm asking for something real strong.

The provider was very professional and how she explained things was very helpful for me to understand several of my current medical issues. She is one of the best providers I have encountered and is very concerned about patients health.

I had a really early appointment, but everyone was smiley and chipper.

Rolla pain treatment has always treated me well!! Everyone is super nice. I really appreciate them!

Terrill took time to answer all my questions.

Very professional and courteous, awesome experience with the clinic,

I was extremely pleased and very grateful for the excellent service. Thank you.

Terrill Emmett was among a short list of the most competent and knowledgeable provider's I've experienced. Thank you!

I was happy with my visit and care. Just keep doing what you're doing.Thanks

All Your staff has always been very caring appreciate each one of you.

My provider listened to me and gave me information I didn't realize. Hope to see her again. She really cared!

Always take special time to answer all our questions.

Everyone was willing to help me and listen to me. I enjoy Terrill she is very people oriented. The office staff always smiled and treated me with respect. Make the waiting room better. It's very cold " very few comforts "

I was very compassionate and caring towards my elderly mother. Checked into things that they were unsure of with her help and planning for her procedures in advance.

This was the most pleasant experience in a doctor office I have had in a long. Informative and listen to me.

It was my first time at the office. My experience was great. I had no problems with anybody and everything was explained to me in a way that I could understand it the best I could as being just a normal individual average person. But like I said, it was a great experience and I would definitely recommend them to anyone. Thank you so much. Bye.