Attentive listening is done well.
Nurse Terrill Emmett was such a great nurse. She's probably the first nurse I've sat with that has completely explained my condition with me, made sure I was aware of what was going on and what my issue was, and came up with a plan to try to help me in my situation. I greatly appreciate her efforts and the lengths that she went through to not only develop a plan for me, but explain my situation to me as well.
Dr. Emmett and her staff are amazing. Her courtesy, knowledge, and attentiveness are second to none. She always takes her time and makes sure to answer any questions. It is always a pleasant visit and I would recommend her to anyone I know that deals with chronic pain.
The staff listened to our request for a manual blood pressure reading due to pain incurred by machine blood pressure reading.
Thanks to all members of Phelps Health! Always great service & care provided.
Friendly, efficient and answered any questions that I had
Well done: Terrill explained why the Intracept procedure was not suitable for me.
My appointment was rescheduled two times, due to the dr not being able to be at the appointments. Staff was able to get me scheduled before my second appointment which was really helpful. I am in a lot of pain, and it would be helpful if they could get me in for my procedure sooner than the set date. Dreams!!
Everyone was professional and cared for my needs
Everyone is polite, patient and kind
Everybody was wonderful. I was treated with very much respect and I would recommend you to anybody else that I come across and need help. Thank you. You guys have a blessed day.
I didn't see the Dr. at all. The FNP was great.
Everything was done well!
Everything was courteous and respectful.
Everyone at the pain clinic is amazing! I can't say enough about how wonderful they are. They are kind, caring, considerate, and even when they are busy beyond believe they still manage to make everyone feel like we are important to them.
The office is full of great people, I tell people how great I'm treated by your office. Thank You.
I love Terrill Emmitt she was so very nice to me. I enjoyed her so much ?
Terrill Emmett was so informative. Listened intently to my concerns and discomforts and made recommendations I'm willing to try and see if I can get some relief
There is nothing wrong with the care and courtesy I received
The appt went extremely well. My husband and I were very impressed with Terrill Emmett. Our 1st time meeting with her. She explained things so they were easy to understand
Entire staff is wonderful, I don't see any improvements needed.
Well, I enjoy my office visit because the PA listens to my, what I have to say, and then she explains things very thoroughly. And she goes beyond a caregiving. I mean, she goes way, way beyond. because she did some testing and find out that I had my right hand broken. So I don't understand how it's broken, but it's broken. So I appreciate it. I changed into you guys. Got to find a primary over there, too. Thank you very much. Take care.
The support staff are great, and the nurse I spoke to on the phone was terrific.
The guy who checked me in was not the friendliest person I have ever met. Kind of cold but did call me sir. My wife had about the same experience when she was there with the same person. She said it was like she was wasting his time. Her check in time was listed at 12:15 for the appointment on the MyChart but the clinic was closed until 12:30 for lunch. When the dude opened the door, at 12:30, my wife told him of the situation and he just rolled his eyes and made a breath noise as if she was bothering him with her petty details. My question is, If the clinic is closed til 12:30 for lunch why have patients arrive at 12:15? You have to stand in the hallway cause there's no place to sit other than on the hallway carpet. A bench or a chair or two would be nice for us old people, and those with mobility issues or both. We are in pain, hence going to the Pain Clinic, if we have to wait, at least let us sit while waiting.
Front desk clerk could have been having a bad day but there was no smile, no friendliness and was abrupt. When I had severe pain issues it took 3 months to get an appointment opening for Pain Management. Not good.
Addressed my issues where other doctors have ignored and didn't try to force a colorectal exam down my throat.
The pain management team is critical for all ages and particularly appreciated by aging patients.I encounter a staff that is respectful of our age and experience as we describe how to live with reoccurring pain. Many thanks for aiding the journey we take as our bodies change and deal with chronic issues.
I appreciate how the provider actually listened to me and my concerns and helped me understand what I was going through.
I don't know how.everyone was very nice.
She was a very good doctor, very informative, and helped me to understand my situation and get it under control.
I am very pleased with my continued care at the pain clinic .
They always do a perfect job. I'm very happy with them.
I have always been treated well.
Everything was done in a way that I could understand everything presented to me & would say my experience with Pain Management was great! Thanks everybody for showing such compassion in your patients & what you do!
Mrs. Emmett explained everything in detail.
Everything was fantastic everyone was nice and knew what they were doing thank u all
I am grateful for the care AND concern that I was given.
Everyone was great and the care is excellent
Short waiting time.. Dr took time to listen
I arrived early and they took me in early which is a big plus to me and a deviation from norm.
Very nice and knowledgeable staff and she explained everything so I could understand what was going on with my treatment.
The staff was friendly, professional, and courteous.
Very professional examination and explanation of my medical issues and plan to address them. Your hospital is blessed by having these staff members.
Just friendly and efficient service
Introduced them self with hand shake and smile. Explained up coming procedure and answer all my questions.
Everything was perfect. We, my wife, Dr. and I got a care plan put together and am ready to begin.
Listened to my issues and helped work out a plan for treatment down the road. Gave me options that put me in charge of treatment not what benefited your office. Wonderful staff.
Everyone treated me with respect .
Everything went smoothly.
Everyone was very nice and helpful
They were very sweet nice
Terrill is outstanding. Need more like her
I have always been treat great by everyone at hospital.