Phelps Health’s Intensive Care Unit (ICU) provides continuous, specialized care to patients who need the monitoring and support offered in a critical care setting. Critical care helps people with life-threatening injuries and illnesses and involves close and constant attention by a multidisciplinary team of healthcare providers.
Phelps Health understands that admittance in the ICU can be an overwhelming experience for patients and their loved ones, and the healthcare providers are skilled at keeping open lines of communication to ensure all parties are well-informed about the status of patients. Families are encouraged to ask questions of the healthcare team to make sure that everyone has a common understanding of the health condition and the care plan.
Because the ICU is a high-risk, specialty unit, certain rules apply to the unit to ensure the safety and privacy of patients during their stay. Please see below for special considerations.
The ICU is open to receive visitors 24 hours a day; however, recommended visiting hours are tailored to meet each patient’s unique needs and are determined at the discretion of the attending physician. The ICU asks visitors to refrain from visiting the unit from 6:00 AM to 8:00 AM and from 6:00 PM to 8:00 PM to allow for patient privacy during report times.
ICU Overnight Stay Guidelines
Having loved ones in the ICU can be a difficult and stressful time, and we encourage you to return home to rest at night, if possible. The ICU waiting room is provided for the comfort and convenience of family members of ICU patients if an overnight stay is desired. Blankets and fold-out beds are available during night-time hours. Personal care items can be bought in the Lily Pad Gift Shop, which is located inside the Main Entrance of the medical center.
ICU Child Visitation Policy
Due to the potential infection risk and challenging emotional experience, children under the age of 12 are not allowed to visit the ICU, although special considerations may be given under certain circumstances.
Phelps Health offers emotional and spiritual support for families during times of crisis. The non-denominational chapel is located on the first floor next to the Emergency Department. At patients’ requests, the medical center’s chaplain often sees patients before their minister is aware of the hospitalization and acts as a liaison for local clergy. With the permission of patients, the chaplain can call the family pastor, priest, rabbi or other religious leader on behalf of the patients to facilitate additional support.