The entire visit was done in a timely, Courteous manner. A pleasant experience.
Dr. Heincker and the team are great to work with.
The visit was good with Dr. Heinecker, but I felt like he could have engaged with me more regarding my x-ray results and further plan. He seemed to have not completely concluded his thoughts with me about that, but that's it.
Dr Heincker is so friendly that he makes me feel comfortable. I wouldn't want any other doctor taking care of me because I trust him.
Always friendly and professional.
Great patient care nurses
Dr Heincker and his nurses are great, always great care, listens to your concerns and discusses your concerns to give you the proper care. I'm not treated like I'm wasting their time. I have recommended Dr Heincker to my family and friends and have gotten back positive feedback from them.
Dr. Heincker explained everything thoroughly and gave me every option and let me choose which one I wanted.
Everything was "extremely" well! Keep up the good work!
Everyone was professional.
The shot for my bursitis worked! I feel much better!
Everyone was friendly, quickly got me checked in and taken care of. Provider was very nice, very up front. He explained everything including possible outcomes. I will absolutely continue care with provider. Very nice atmosphere as well
Please keep this doctor on staff. He's very honest and I trust him. Again, please keep this doctor on staff. Thank you.
Had a good visit.. and my shoulder pain is now not as bad or severe as it was..
Everyone was polite and caring. Had a small wait time . But that was no problem.
Dr. Heincker and his team are wonderful. He has done 3 surgeries on me so far and he is caring, very knowledgeable, very helpful and treats me with total respect. I would recommend him and his team to anyone and I have already.
The team at Phelps has developted a relationship with me and understands my needs.
It was a good visit all around.
Dr Heincker is extremely friendly, polite, great sense of humor, and kind. My daughter was with me and said if someone asks her about an ortho doctor, she's giving out his name. The nurse was delightful and very easy to talk with.
Doctor was running ahead of time. Had good conversation about what has happened. Given options and I chose the shot and rehab first. Very good visit, he understood me and I understood my options. So far the option of the shot has eliminated the numb arm issue and I am able to get quality rest.
Staff is professional and Dr Heinecker is awesome! I have complete trust in him!
Everyone was very nice and very professional
The front office staff, nursing staff, and the provider were awesome in all aspects. The only issue I had was with the lady who scheduled my surgery.
Dr. Heincker is such an amazing person and listen to me and my symptoms and he doesn't push things off on you if it's not necessary.
Everyone was professional in their respective work environments.
I'm very well satisfied with the treatment. It went very well. Thank you.
Everything done well in this clinic!!!
Everyone was Pleasant, Kind, Fully communicated, and Actively listened.
Yes, Dr. Heinecker is very good at listening to you and explaining things with you instead of just jumping into things. He really is a good asset to Phelps Health.
Love the doctor and nurses done a good job
Always a warm and friendly place. Doctor, nurses and staff are all highly professional. I would recommend them to anyone. Only place I would have any surgery needed!
I actually don't mind going to Dr. Heincker's office. All the front office staff are very kind and polite. They really love it when I check in online. The nurses are very sweet and very caring. They listen and dont make me feel like they are in a hurry to do something else. I really like all the staff. Dr. Heincker is an amazing Dr. He is a good listener, he explains all I need to know very well. And he makes my knee feel better. Im very greatful he is my Dr.
Everyone is very professional a great experience from all
Do t know how things could go better
It was really nice while we was waiting there. We got a cappuccino. So thank you very much. Have a good day.
Dr. Heincker is wonderful. He is thorough in answering my questions and explaining all things to me. He is always friendly and remembers to address our previous visit notes/concerns in each new appointment. I appreciate him and his nurses very much.
Check in was efficient. My wait time was short. Dr. Heincker seemed to be in a bit of a hurry during this appointment.
Treated with courtesy and respect All staff us great. Love that the Dr is jolly all the time we visit
I was especially impressed with the surgical nurse, who scheduled my upcoming surgery. She made me feel very comfortable and put me at ease, which has not always been the case. Dr. Heincker has been my knee guy for ten years. I wouldn't have anyone else. Phelps Health is so blessed to have him!
It was a great experience. Everybody was very helpful. And yes, I would recommend Dr. Heincker highly. Thank you.
Professional but friendly. Dr H listens, then back briefs what I said so there's no confusion. Then proceeds with the treatment. Again, full explanation, and then afterwards repeats what to do at home &/or went to return.
Everyone looked me in the eyes and answered appropriately during our conversation. The smiles were genuine and I felt good.
My experience was very informative And I received immediate attention For my pain relief.
Dr Heincker always pleasant to deal with.
I would not change a thing. The office works well together and it shows. Professional staff from start to finish.
My first time seeing Dr Heincker . He is super nice , explains everything great and in a way patients understand. Love the conservative treatment approach, I'm all for that . Staff was super nice as well !!! Thank you
Dr Heincker is often a little "rushed" in both listening to patient describing symptoms and in explaining/chosing options for treatment.
Your staff was courteous , treated me with much respect , very attinted Thanks ,for your servicioues
I was very pleased with the service provided from all staff involved with my care.
Wonderful doctor and excellent service.....Thank you all
Very short wait time in the waiting room, and also a shot wait after I'd been taken back to a room. Courteous staff Knowledgeable staff Doctor explained my injury very well and showed me the x-rays of my injuries. He gave clear directions on how to proceed in the care of my injuries.
Dr Heincker and his staff were very professional, pleasant, and patient with me.
Couldn't of ask for a better Dr.or nurses
Everyone was very professional outstanding visit
My experience was quite pleasant. Everyone including Dr. Heincker were professional and friendly.
I have always been treated in a friendly and professional manner.
Prompt scheduling and rescheduling following a doctor emergency cancellation. Doctor was knowledgeable of the presenting problem and offered clear information and treatment options.
Thank you to Dr. Heincker and his staff for an easy quick visit. Thank you to Dr. Heincker for quick, and near complete, resolution of my pain.
It's an excellent office and everyone is very nice
The staff were friendly and always make it a pleasure to go there
Friendly and treated me well.
I like that Dr. Heincker engages me in conversation and distracts me from the pain he is inflicting.
The Dr and staff were excellent in every way. First time going to see this Dr and would highly recommend him
Dr. Heincker is great. He explains things very well. He is a caring doctor with his patients.
Dr Heincker always does his job well. No room for improvement. The assistant who seated me could use some attitude improvement.
Gave me what I needed to know about my treatment needed
Everyone was very courteous and helpful. By,
Everyone is very professional the visit I had was outstanding thanks to everyone
Everything was very professional
I don't know any way things could be better with Dr Heincker and his staff/nurses. They are all remarkable people.
Yeah, I just, I definitely would rate Dr. Heincker a 10, especially everybody else on his team, everybody through the operating room and pre-op. I mean, I just really had no problems. I can't say that for the previous surgeon, but Dr. Heincker, I could tell you, explained everything really, really well and in terms that I could easily understand. Didn't pull any punches and just genuinely seemed like he cared. So yeah, I would definitely recommend him to anybody. If I need my right shoulder done, I will come back to him without even thinking twice about it. So really good job all around. It was an excellent, excellent experience. I don't have anything bad to say about it.
Very friendly and treated my knee successfully
If I could rate this provider it would really be way over a 10.
There was a large number of patients in the waiting area and I had to about a hour before see the doctor. I have seen the doctor on previous occasion and I felt he was rushed but did provide good care.
I enjoy each visit and the Dr does no treat me as just someone who taking up his time!!
Dr. Heincker obviously had reviewed the information I provided to the intake nurse (yay!) and listened to my concerns (again, yay!). He showed and explained my x-ray and MRI images, validated my experience (pain), thoroughly presented my treatment options along with his recommendations, and answered my questions. Additionally, he shared clear expectations for surgery if/when I decide to consider that option. I received significant pain relief from injections in my shoulders within a day. I am very pleased with my interaction with Dr. Heincker and the outcome of my visit. The only minor complaint was how long I waited (40 minutes, I think) in the exam room for him.
There was a mixup in time for my appointment but they got us in very soon.
Everyone was great at what they did
All staff was wonderful. They all are cheerful like the Dr. Shots are awesome. Instance relief.
Dr. Alan is one of the best I have ever been to. He makes sure he tells me when he is ready to put the shot into my body and makes sure I am ready.
Doctor and nurses were courteous and treated us well. I will be returning with my zipper spine as the pain worsened. Meanwhile I will use Tylenol. Special thanks to the doctor with good conversation qualities. I understood what he told me and life goes on.
very pleased with treatment.
Dr. Heincker listened carefully to all my concerns. He explained everything patiently to me. I will definitely recommend him to my friends.
Provide a better/roomier/larger parking area.
Professional with friendliness!
The person checking.me in for my x-rays at central registration was slow lost and annoying. Kept telling her x-rays didn't need approval from tricare took her asking 3 people including a supervisor before it sunk in to her head. I've had tricare prime for over 24 years now not like I would.know their policies.
Everything, your team is top notch. And as I retired Army guy, I've seen one or two...outstanding service!!!