Phelps Health Celebrates Dedicated Volunteers

Each year, the Phelps Health Auxiliary and Volunteer Services hosts a celebratory luncheon to honor the commitment and compassion shown by volunteers within the community, who extend their support through the health system. These individuals often embody the warm, welcoming presence visitors find at the Hospital. Whether guiding visitors to their doctor’s appointments or crafting stuffed animals for children undergoing treatment, volunteers play a vital role in fostering the supportive community environment at Phelps Health.

Their dedication goes above and beyond hours volunteered; they have also contributed over $3 million towards various programs and equipment over the years. In 2023 alone, the Auxiliary and Volunteer Services Board funded crucial resources such as an infant security system for the Obstetrics and Nursery Department, virtual reality (VR) equipment to enhance offsite training through simulation labs, and a $5,000 donation to Camp Capable, enabling children with developmental delays and disabilities to experience summer camp.

The Auxiliary luncheon, held annually during National Volunteer month in April, drew over 50 volunteers this year. Attendees enjoyed the circus-themed event and received gift bags prepared by staff. Entertainment included a balloon artist and a ventriloquist, adding a festive touch to the occasion.

“Our volunteers make Phelps Health a better place to work and receive care,” said Crystal Lorah, Director of Auxiliary and Volunteer Services. “They take the time that staff often don’t have to check on the well-being of patients and staff alike. They are quick to offer a smile and helping hand!”

Here are the stories of some of our longest-serving volunteers:

Helen Hoertel, 37 years of service, 8,503 hours

Helen began volunteering in 1986 at the visitor desk, extending warm greetings to all who entered the Hospital. These days, Helen continues her service from the comfort of her home, sewing colorful flannel bears for children in need of comfort.

“The kids love the bears because they are so cute and cuddly, and they are fun to make,” said Helen. “I find it very gratifying. I enjoy it as a way to volunteer even if you don’t leave home.”

Leona Rosenow, 28 years of service, 7,003 hours

Leona assumed the role of president of the Auxiliary Board in January 2024. She says that volunteering has been as fulfilling for her as for those she serves.

“I enjoy it because it gets me out of the house and seeing people,” said Leona. “I have made a lot of friends, and I try to encourage others to volunteer, too. It’s rewarding, and you feel like you’ve helped some people.”

Betty Davis, 22 years of service, 936 hours

Betty’s journey with Phelps Health began in 2002, after she retired from a local accounting firm.

“I was bored without something to do during tax season so volunteering kept me busy,” said Betty. “I’ve made some good friends over the years. It feels like I am doing a service for others.”