I appreciated seeing my xrays and comparing them to a normal knee xray. That was very informative.
Genuinely care about my health concerns, answer any questions I may have in a way that I can understand
Absolutely everything they do exceptionally well ! From receptionist at front desk to the nurses and The Drs they all are AMAZING and always so informative on you care plan treatment ! And answer any questions you may have with so much knowledge and understanding much patience great bedside manners ! They work together as A Team most importantly to make their PATIENTS PRIORITY !!
They were concerned about how I felt.
Love Rolla Orthopedics, top notch care
Brett listened intently to my issue and explained my diagnosis. Did a thorough evaluation and physical assessment. Explained in detail my possible treatment - short and long term, supporting my decision when I elected for the more conservative treatment at this time. Made sure felt empowered to return if symptoms failed to improve or worsen. Wonderful experience. Thank you for being so kind, taking the time to listen, and ensuring my experience was patient-centered. Lastly, explained in detail possible future treatments and the evidence-based studies of the effectiveness of it.
Everyone listened well, Took time to explain everything, and we're very patient with me.
I always get good care when I come to Phelps Health Hospital. The staff is always helpful and kind and the doctors are and I get good care. Thank you.
I have no complaints. Always a professional, caring experience. Thank you.
I still remember when the hospital administrator found me lost and stopped to help to the right clinic. Love that place.
Very kind provider and staff.
Everyone was kind and appropriate. The ONLY thing to mention is the wait time. But even so, Brett stopped in the room and explained that he would be with me shortly. It was no inconvenience to me. I have waited much longer at places in the past. I was very satisfied.
everything was just fine.
Brett is very patient with listening and answering your concerns. I appreciate this very much!
Very nice and informative thank you team
Brett Clayton is so nice and informed. He is wonderful to have as a provider. Thank you
Good service, quick and easy, explained the situation that I had very thoroughly and friendly atmosphere. Thank you.
Everyone is always quick and great thanks !
Everyone was kind and professional. All my questions and concerns were 4addressed. Treatments were discussed so that I could understand my options. Everything was great.
The office was very efficient and compassionate.
PA Clayton was very thorough. Listened to my concerns, problem. Then explained what the problem was, agreed cortisone injection was warranted. He did the injection and made sure I had the least discomfort as possible. Highly recommend him.
I realize that the Doctors are busy, but I think waiting in the treatment room 45min. For a steroid shot in my knee was a bit much
Everyone at Phelps was professional and friendly. I really appreciate the appointments were all on time (if not a little early) and so far the billing has been accurate and clearly explained.
Brett Clayton is a wonderful person and excellent doctor! He has taken great care of me through out my entire experience with my shoulder injury and surgery- I definitely recommend him to everyone!
explains everything very well, shows very much concern about my problems with my knees and has very, very much concern about them. Makes me feel very, very comfortable and could not appreciate a better doctor.
Was very happy with everyone in the clinic, a good experience.
The staff was friendly and courteous.
Brett is always pleasant to work with. He explains your options very well and definitely includes you in the decision on how to proceed with treatment. Phelps Health is lucky to have a provider like Brett Clayton.
Overall experience has been super.
Always professional and caring
There is nothing that Brett Clayton can do any better than he is already doing Treats and talks to you like you are family exceptional on everything
Courtesy, professional service by all at Phelps Health.
The only thing I can think of is to make it clear that anyone behind the counter can check you in, whether you're there for the podiatrist or orthopedic doctor.
As I was checking in, my allergies gave me a coughing fit and immediately the receptionist offered me a bottle of water and that resolved my issue. Very nice!
Explained the problem and possible treatment plans very well.
Communication and making sure we understood everything was the key...!!!
Everyone and everything went awesome ?
Professional and friendly staff. Made me feel that my visit was important and that I mattered.
The warm blankets are such a treat. They told me when and what they would be doing.
Everything was well done, and I'm grateful!
Always courteous to me. Waite time is short and waiting room is clean and pleasant to wait.
It would have been nice to do the surgery here.
I had a 1 pm appointment. However front desk staff were not there to check patients in until after 1. I was told to arrive at 12:45. Apparently there was a staff meeting... Perhaps signage at the front desk would have helped. There were at least 4 patients waiting
Dr Clayton is always very caring about my health condition and making sure he is able to help with my medical problems. Everyone in his office always treats me with respect and listens to me.
The Orthopedic Department is top notch. Always a good diagnosis, plan & outcome. I love these professionals. They're my people
Thanks to all of the staff. You guys have taken great care of me. Hopefully I will not have to come back after my knee heals completely. But if I have any more bone problems, I will surely return to your office.
Brett and staff are the best. Always concerned and listens to your concerns. Highly recommend him.
My appointment was lengthy with seeing several people, including imaging and surgery date. I voiced that I had a limited time and the scheduler expressed her understanding and she said she would get me out under the time. I said I had 10 minutes. So I appreciate their swiftness and understanding and appreciating my schedule. Thanks.
Everything was excellent.
The fact that we were called back at 3 o'clock and we didn't get seen for almost 50 minutes after we were put in the room was a little long.
