I didn't have to wait and the physician listened to me about my concerns
Very, very good. Top of the line. Couldn't be any better. Dr. Michael Potter is the best, and his staff.
You need to improve wait time.
From check in to check out all personnel were wonderful. As for Dr Potter he was and is the most amazing ortho Dr I have ever seen in my life. He pulled no punches on how bad things were with my knees and after seeing my knees on his screen and him telling me I'm looking at a very likely soon knee replacement surgery for my knees that the steroid shots could only do so much but my knees from my own stand point looked awful to me and for him to confirm my on thoughts meant a lot he pulled no well we can do this or that. He was straight forward with his diagnosis and I will keep doing my best to loose more weight but he does not hold my weight as a hinderance to surgery his concern. Is my oxygen usage and sleep apnea on if I'd be able to go through surgery with no problems there. I will do some checking with my other drs to see their idea of me having surgery on my knees and how they feel about it. I will also speak to my pain management Dr to see how he feels. I'm not looking forward to knee replacement surgery but I don't want to be in a wheelchair for life either to be able to get around I want to be able to walk more than I can now walking and just daily activities for me are very difficult at this point. It does cause me a bit of concern as I live alone with my furbabies and I'm scared of them being home while I recover from possible surgery. I do have a home health aide who is wonderful but that is the only scary part to be honest is my furbabies. Last time I was gone for atleast three months and they were very scared when I returned home. But if Dr Potter feels knee replacements are what is best for me I will follow his advice and let him do the surgery.
This department over my year with this injury has always treated me with respect and have always gone out of their way to help meet my needs. They're the best.
Encourage the receptionist to speak louder and slower because the patients are older and have hearing impairment. This will also help their families better understand mom and dad's health issues . Thank you!
Made me comfortable dispite my pain. Very nice people. Explained everything to me. Made me feel like I mattered.
Everyone was great was my 1st visit and I'm very happy
I was called back before my scheduled appointment time. I was in and out very quickly. I had X-rays and saw the dr. I had all my questions answered. I think Dr Potter is the best!
Dr. Potter was awesome and his staff was also. I like you all to tell him I said thank him very much my knees feel wonderful. I'm like a new man.
I have recommended this provider to many. I am better in a short time after leaving.
Everybody was great. He was concerned about other things and helped me. So, he's done a fantastic job.
Doctor potter and his staff Where extremely helpful and patient with me Throughout my knee replacement surgery, the entire staff goes above and beyond, and all deserve massive raises.
Excellent staff. Very courteous and helpful. Dr Potter is the best!
Listened to me and were friendly.
You we're willing to work with me scheduling surgery due To me taking care of my husband, who is on hospice. Very grateful for people who do this for me.
Dr Potter is a very nice dr. He seems to care about his patients and so does his nurse and scheduler. They were all very nice.
Everybody was very wonderful. They were very courteous to me. They made me feel like I'm welcome. Dr. Potter was awesome. And he just made me cry in his office with happiness because I've been living in pain for over three years on my knees. So I'm excited he is going to do my surgery. And a friend of mine highly recommended him. So everybody was just totally awesome. You know, when I first walked in there, it was great. They got a good staff there. Thank you so very much.
Dr. Potter was great. He seemed understaffed but was nice about doing menial work that other staff should have done, and I really appreciated that.
Well, it would have helped if the doctor would not have been a half an hour late for my appointment.
I was treated great ! Thanks
I highly recommend Dr. Potter to everybody that needs an orthopedist. He has done wonders and has given me such a good quality of life. Thank you. Bye.
Dr. Potter and his staff were wonderful. Dr. Potter is an excellent doctor who always listens to everything that I need and always takes care of me with kindness and compassion and I definitely appreciate it.
Dr. Potter explains everything in a manner that makes possible for me to understand. All your staff do their job wonderfully
I'm happy with my new knee
Everyone was nice and treated me with respect and my doctor (surgeon) done a great job
This incident occurred not long before the staff would have got off work. But even though I was there right before they got off, they were all very courteous and very helpful. I would definitely recommend them to anyone.
Dr. Potter and staff were great
Everything was great.. Dr. Potter is the best. I wish he could be my primary doctor
Dr. Potter and the entire orthopedic staff up there on the fourth floor not only make me feel cared for, but cared about. They recognize me when I come in. They know me by name. Dr. Potter knows things about what I like, my hobbies, yes, about the family. It's just, I feel part of that team. It's a rarity, and I just want to make sure that they get the recognition they deserve for being caring, friendly, and true professionals. Thank you.
The lady doing my Ultrasound was so nice and kind.
You all are top notch and I don't think you could do anything to make you all better. Dr. Potter is the best orthopedic surgeon around he is fantastic. And talks so you can understand. Thank you so much.
My treatment by the nurses and the doctor was performed well
We got in our little room and they were confused as to why we were there.Finally figured it out but it was kinda messed up..
Never have a long wait , everyone friendly, respectful. Always leave knowing the next step for my care plan & I like that. Thank you to all.
Dr. Potter spent quality time with me, answer
Everything was a good experience, no need to change anything. I'm critical of people, so my good opinion of this experience will be regarded well by the hundreds of medical staff I interact with daily. Thank you for keeping me healthy.
I just love Dr. Potter. He listens to everything as though I were his only patient. I'd recommend him to anyone who needs a great orthopedist.
Dr Potter is amazing and always takes the time to work you in even though he has a busy schedule. I appreciate ll he does to meet my healthcare needs and treat my recurrent injuries. He is awesome. The staff were super friendly and engaged.
Everyone was considerate and compassionate, all were helpful.
I arrived early for my appointment and was called back early. Saw the Dr right on time. Had x-rays and scheduled for surgery and was out of there in good time.
All of the staff was absolutely amazing. They were super friendly, helpful, explained everything. So thank you for that.
Everyone I interacted with were so friendly and attentive to myself and my husband, whom they allowed to stay with me overnight. I have to say coming into this I was scared and so nervous. Everyone made me feel calm and at ease Thank you for the wonderful care
I always have a good experience at Phelps Health