The nurse that brought me out of the waiting room was not friendly at all. She never smiled. She walked way ahead of me to the room to where I couldn't even find where she went. And then while I was in the room, she was not friendly at all. She asked the simple questions she needed to ask and walked out of the room.
While Dr. Schroeder listened and explained everything clearly, I walked away not feeling like what I was saying was really took into consideration. I feel like we tried a band aide approach. After speaking with friends and family, it was questioned why bloodwork wasn't considered and a pill was just given. While I hope these things fix my issue, I also feel like more care could have been given.
I felt very comfortable in the clinic and just want to say how much I appreciate how everyone treated me. They were professional and communicated very well.
My visit to this location was my 1st! Staff was all professional.
The provider listens to understand and provides options to meet patient needs.
I am in a wheelchair, and as you can guess, I don't enjoy going to the doctor. It can be difficult and awkward. However I was treated exceptionally well and not as a burden. Great job!!!
I had an appointment with Brittany Schroeder and she was great! Very kind, friendly, and very knowledgeable. My appointment was very quick and I appreciated that as well
They understood my issue and explained what it was.
I had been to three other doctors for this procedure with no success. And this doctor was successful!
Brittany Schroeder was able to get me in right away. She had plenty of flexible appointments ready at good times, including late in the afternoon, to help with my work schedule. They saw me right on time. They were fast and efficient. They did exactly what I needed them to do, and she prescribed me exactly what I needed her to prescribe me, and was good with sending prescriptions promptly and helping me to know what follow-ups I needed.
Everyone was very kind and understanding. I felt comfortable asking questions which enabled me to make some decisions about my health.
Everyone is was very professional and considerate. Thank you so much for my visit.
Staff wasn't that friendly. Very short sentences, acted as if they had other things to be doing. When I left the room after my appointment ended, I said bye to the staff while walking by and no one said anything...
Very nice and courteous was in and out in a very time we manner. Explained exactly what I needed with my health issues and provided a way to assist with them
The overall experience was great. Everyone explained every in a clear and concise manner. My appointment was so fast, thought it was a dream. Great group of women delivering outstanding care in a practice where understanding is key. Well done.
I didn't feel heard and still have no resolution. My communication with the assistant was unprofessional and almost rude. I would not recommend this office or provider to anyone. I dont feel like the provider is knowledgeable or willing to work through my issues as a team.
Everything! I've not been disappointed by anyone at Phelps.
Always excellent customer service at this facility.
All the staff are welcoming and supportive. They explained the plan of care step by step.
I had a very good experience with Brittany and I told her she'd done a great job. Thank you very much.
I was very pleased with everything. Listen, explain everything.
She was very understanding and personable
My clinic notes included answers to questions I was not asked, and I don't feel like I was able to openly discuss my overall health or concerns. I was asked a handful of questions about protection and birth control but overall this felt like a very impersonal appointment.
Brittany was awesome. She actually listened to me and responded to my concerns. I appreciated her taking time with me and not rushing through my appointment. She is a definite asset to your office
The provider was very considerate and talk to me like a person instead of just another patient.
Very nice and caring. Made sure I understood all my issues and what to do
Very clean and professional. Wait time was not long!
I didn't see were any improvement was needed. I chose this place for a reason.
My appointment was on time, quick but thorough, and everyone was very pleasant.
The staff and provider were very efficient - I was in and out in a timely manner.
From the start with the aide taking vitals I felt very comfortable. Womens wellness checks are never enjoyable but I felt very respected and safe. The NP Brittany made sure to make sure all my questions were answered and she listened and didn't make me feel rushed.
My visit was a very warm and professional one-thank you so much-
Everything went well with my entire visit. The exam room was the temperature of hell though and was horribly uncomfortable.
I'm going to be recommending Brittany Schroeder to anyone I know who is looking for a gynecologist. She was very patient and answered all of my many questions. She was also very kind and I was very impressed by her.
Hello, I would like to leave a feedback about my scheduling appointment. I had a scheduled appointment a year ago with one provider and the provider left, but I was notified. I only found out when I found, when I came to the visit, and I found out that I don't have a scheduled appointment. The doctor left. So I'm really disappointed if this is the second time what happens to me in this facility that people in the office do not notify the patients of changes in the office. So I hope this will be improved. Thank you.
I'm new in town and having had some issues with the previous medical personnel. So far I'm very pleased with Phelps
She was really great. She listened to my concerns.
This is the first time that I used Ms. Schroeder. Her nurses weee not the friendliest and did not seem to care to be there. Me. Schroeder and I had an entire conversation about not getting a pap this year but the next. The original nurse would not come back in the room and the second handed her the stuff to do a pap and she did one. Even though we had just had an entire conversation about it. This is the first concern that I have ever had with the office, and I have been coming there for years.
This visit was excellent!
I had a wonderful experience. They listened to my concerns and we made a plan for treatment. I felt like she listened and heard what I said.
Everything is good. Thank you
The whole thing felt very rushed. I was not told what tests were being ran - I had to remind the care provider to provide a breast exam as part of a well Womens visit. My entire visit took 20 minutes & 7 of that was sitting in the reception area.
Provider was new and seemed uncomfortable or unsure at times. Most of my Pap smears have involved a lot of bedside manner and small talk to help ease my comfort and I would imagine this is for most people.
Clean and friendly environment with knowledgeable providers