All around great staff and experience
Wait time in exam room was much too long with no communication from staff till after complaint about an 1 hour 15 minutes Dr..Tatom was awesome I would take him every time
Waiting area wait was reasonable but after nurse checked me out the wait for physician was over 30 minutes
Everything was clean. Everyone was very nice and professional. Great experience
Prefer a female nurse with a female child next time.
Great experience all the way around considering I had a bee sting in the back of my throat and they took care of it that evening!
Being from out of town it was a blessing to be quickly diagnosed and medication prescribed. Really appreciated the staff I interacted with.
The clinic is very handy! The doctor did a great job.
I waited 45 minutes in the room and the doctor never came in to see me. I get that they have other patients to see, but that was a ridiculous amount of time to sit there and not be seen.
Well check in was right on time & when called me in the room I was respected and taken care ask me questions & I answered them then waited for my doctor & did the job
Everyone was very friendly and helpful
Got me in and fix me up quickly everybody was very nice and kind
They listened to what I needed and went beyond for successful result.
The physician was very kind and knowledgeable and considerate, and I would choose to come see him again at any time when services are needed.
Great first time visit, all was excellent!
You are all very caring and efficient there. I appreciate every one there.
The only thing I might consider a negative is when I was put in a room I was told I was next in line yet I sit in the room for over 45 minutes and almost went to check to see if they had forgotten. I was there. Of course I don't know if something more important or urgent came up in that time
Cut Out The Coking And Joking Outside Exam Room & Hallways, Extremely Unprofessional!! I Was In The Exam Room For 30 Minutes & 20 Minutes Is How Long The Above Lasted!! It Was Male & Female Voices!!
EVERYTHING ABOUT THE CLINIC IS FANTASTIC!
Everything was done right, and I am enormously grateful that the Walk-in facility was available. My thanks to everyone there.
Everything was just fine. All were very courteous and professional, and the waiting time was very little.
Love Craig Tatom. Very nice and listens to you. Very down to earth.
We were pleased with everything. The only suggested is there wasn't any receptionist for about 10 min we we first came in. Didn't know if they were having a lunch time or were just busy. A sign might help just so people know! Everything else was great!
It was wonderful highly recommend Phelps
Was impressed with everything. Nurse was very efficient and polite. Doctor was also kind and explained everything. Would I come back yes most definitely. No complaints from me
I felt that they treated me as a patient.
Craig Tatom is wonderful with his patients he makes them feel comfortable. He's respectful and listens to the patient's concerns. He takes the time to answer and concerns that the patient may have.
The nurses were just fine. I sat there for two and a half hours. I was having trouble going to the bathroom. The doctor never one time come in and checked on me or anything. And I thought that was bad manners. And people were gone and out that was even there before me. And I thought it was very disrespectful that the doctor couldn't even come and see me. Thank you.
Fast, professional, caring & friendly, exactly ? what anyone would want from a urgent care facility, and Rolla clinic achieved this goal for us.
Provider was very personable, and made me feel relaxed
You have a great cob salad.
It was a nice experience even though I was in pain (broken ankle) Dr and nurses were most helpful.
Staff was efficient and performed their task well. I didn't feel uncomfortable with them and they seemed quite understanding. I have already healed very fast due to their services.
Craig was very helpful and made my experience quick and easy peasy.
The young ladies at check in are always very nice. The doctors we have seen always listen and are patient. The facility is always clean. We are thankful to have the clinic.
The doctor was awesome. He took time to explain and had a wonderful personality. Also very knowledgeable. The nurses were great too.
Everyone treated me with the upmost respect!
I liked the physicians down to earth approach and honesty.
Perhaps on weekends have more medical providers, if possible. The wait is really long
My visit went really well. I was very happy with my diagnosis and treatment
The staff were very helpful and respectful.
From our experience, we have been and always been very pleased with Phelps Health
Everything was quick and good
I was treated in a timely manor and felt the provider and staff genuinely cared about my health.
Everything was smooth and pleasant. They understood I had pain and did everything to help with getting into positions
Staff very friendly and helpful, since I was here for school at Ft Leonard Wood. Continue with your outstanding service.
The staff was very polite, very professional. The doctor was very engaging and I have absolutely no complaints about the service. It was great.
Only complaint is wait time
I was seen quickly and was able to leave quickly. The whole experience was the best it could be considering how ill I was feeling.
I learned something new about how a medicine works.
You guys done perfect I think. I mean everyone was nice. I don't have any complaints or anything. Especially like the doctor. He's really nice. I felt comfortable with him. Thank you.
The walk-in clinic always does such a great job.
I explained my symptoms to the nurse and they were very kind and helpful. they ordered a strep test and I received the results in MyChart in a timely manner. They were negative. The provider or nurse never came back in the room to talk about other options. I waited for nearly an hour after the results came in but no one came back and I left by myself.
Fast, friendly, professional
Acknowledged my experience and understood the pain and timeliness of treatment.
Dr Craig is the best! Very kind and caring individual.
I was taken back for exam relatively quickly but once in the back room I had to wait over an hour from when the nurse left from taking my vitals until the doctor came in. There was no communication of any sort it seems I was just forgotten about for all that time.
All the staff listened to me and listened to exactly what I was saying. Very quickly, I was met.
Thank you for being so kind when you deal so much and have every right to not be with all you deal with!
Very prompt! Friendly! Professional! Had to get an xray and it only took a couple minutes. Great service hardly any wait time! we did have to wait a little bit for them to read the xray but all in all it was very good and the meds that were called in were ready at Walmart before we got there!!
The doctor listened and explained. He was very busy and still took the time answer me questions. I really appreciate the service I received.
Everyone is patient and listens! I've unfortunately been here 4x's in the last 2 years...Every time for different injuries and ailments and each time I was well taken cared for!
I was fortunate to have found the Walk-In-Clinic because my PCP had called out sick that day & there was no one else in the office to cover for her. I have nothing but compliments for the Clinic staff & facility.
The only thing is that we wore mask to protect ourselves . I was there because I had a hook in my finger. Several of the people had the flue but no mask . I know you can't make them but the receptionist could strongly recommend they wear one .
I am very happy this clinic opened.
Staff and wait time was wonderful, even with them starting to kind of get busy with patients!
I got there around 1:30 in the afternoon and was called with small wait. Maybe 10 minutes. Very complete exam and I was very pleased
They were very courteous, professional, caring. A very, very good experience. I would definitely recommend them to anybody. Thank you.
Registration staff could smile more and be personable. Little words and no emotion.
The entire experience was great from start to finish. I did not have to wait for too long to see the doctor and everyone was kind and welcoming. This is my first doctor visit in the United States. I hope it's the last, but if it isn't then I know where I'll go to.
Just glad I have a place i can walk into, instead of trying to get in to family doctor, Dr listened asked questions, and in turn i did too. Every was kind and helpful, thank you!
The lobby was packed so we waited in our vehicle which was nice because everyone was coughing in the lonby
We had a problem with getting the prescription sent. The doctor said it was sent and he told us he verified that it was sent, but when we got to the pharmacy, it was not there. And it did not, the prescription did not arrive until the next day. This is the second time that this has happened. So I don't know what's going on with the prescriptions, but they don't always get there in a timely manner.
The nurse practioner I saw was thorough, curious, and knowledgeable.
Very friendly, very caring, very efficient.
I was treated so well by the doctor. He immediately recognized that I had had an ulcer in the past and modified the medication for to do something that would work but be gentler on my stomach. He called it over to Walmart and got me out of there quickly so I could start on the antibiotic immediately. He was absolutely wonderful. I couldn't have asked for better care.
Very crowded 2 1/2 hour wait Craig Tatom professional as always.
You did everything I could expect
The people are very nice and good to me and the doctors was too
I always go here for urgent care they are very good.
No improvement here, everything was good! Thank you for your care & concern to me as your patient
It was the best care I've ever received. They knew I was in pain and put me at high priority in everything. I want to thank each one of them especially the doctor. He was very caring and gave me the best care possible. I have told everyone I know what a great job they did!
Mr. Tatom is by far the best provider that I have ever encountered! He's caring, listens to what you have to say and even joke's with you. I injured my shoulder and was having some difficulty with putting my coat on, and Mr. Tatom without hesitation helped me. I didn't even have to ask, he jumped right in and assisted me.
Appreciate the professional help I received.
Did well I. I will go back
I wish the walk in clinic doctors were an option for permanent doctors, I always feel comfortable and well looked after.
Every time we have needed an appointment and our PCP is not available, we have had an awesome experience at the walk in clinic. Efficient office with caring providers.
The provider seemed to push off the concerns I had about my foot. And said I had arthritis when that's not the case and I know am in a walking boot. Felt as though the provider just wanted to give a work note.
The staff were wonderful! I was really uncomfortable and they were so understanding and helpful! I am from out of state and new to the clinic and my experience was outstandingly positive!
It was good. Had a real good doctor there and he was very easy to talk to and he was very knowledgeable. So, thanks a lot. Thank you.
this is a great place for immediate Medical care. It was not busy the day i went so the wait was short. the providers are very good listeners and take the time the explain treatment. it is impossible to get an appoint with your gp within a two day period. I am glad Phelps has this available.
Everyone was super nice and super helpful. I also enjoyed the classic rock music they played. Only one issue. I went in for a UTI with aches and pins and a horrible headache. I received 4 shots. One was an antibiotic I know. I was so sick I just went home and went to bed. The next morning I was going over my discharge papers and it said that 3 of the shots were for Sinusitis. But one person informed me that I had sinusitis. They did test me for COVID and the flu which came back negative I was told. But I was not informed that I had sinusitis. But I was very happy with everything and everyone. I will be back and will recommend. I won't tell anyone about this. But to be fair I was rather delirious and hurting so I could have missed something. I just think I'd remember that though.
We had a great experience
Everyone was extremely friendly and was very efficient.
They were nice and told me before hand X-rays tAke 45 minutes.
Got us in real quick and they are always very super nice