All staff was attentive and polite but there seem to be scheduling issues being there was only 1 nurse and 1 doctor
The best thing was given the opportunity to explain fully what my symptoms were without being or feeling rushed.
You all need to figure out why your providers keep leaving because the ones you have are suffering clear signs of burnout and compassion fatigue. They are not fools but there are too many that are so run down they are forgetting to provide information without the patient having to look at the documents later. I am not angry at my provider, I'm worried about them.
I am always pleased with the service you provide. Lisa Cunningham is alway very kind, and listens, and asks the right questions. I appreciate her very much.
I felt heard about problems I listed
Lisa was very caring and knowledgeable. I had a wound on my left hand. I was very nervous and in pain. She took great care of me. Very knowledgeable.
I am always totally pleased with the care I get at either Waynesville clinic or Phelps Hospital.
Everyone at Phelps Health have always been very kind caring and professional.
The staff and NP were amazing. The issue of unclean were the kids in the waiting room, CLEARLY sick, coughing and hacking and touching everything (albeit the parents SHOULD have done something but didn't) should have to wear masks. NO I'm not an everyday mask endorser, quite the opposite, but I was uncomfortable being in the waiting area. I love this staff, the assistants, NPs, and doctors. Thank you for the quality and kindness!
Yes, the provider was awesome. The nurses were awesome. The front staff was awesome. I understand that it's cold and flu season and the wait was a little long with three hours, but I understand seeing how most of the majority of the people were there were kids and people with pops and stuff. Other than that, the place was very clean and I appreciate that always. Thank you.
Great staff all around good experience overall.
Listen well and helped solve problem.
After being turned away by Mercy, I came to Phelps in Waynesville for the first time. They were super understanding and polite and treated me with respect and urgency. I will continue to come here instead of Mercy and appreciate all the staff that I had interacted with that night.
The staff greeted me. They were all very professional and courteous. They got us in quickly and they knew what was going on with me from the very start and they explained things in ways that I could understand it. I was very, very happy with everything that was done. Keep up the great work.
There were really no answers given, did a urine test, it came back clean and that was it. Was told to go to the ER
Staff was great and provider was amazing
Everyone was great. Got me in and out quickly without compromising care. I haven't, however, received a followup call about my culture results and whether or not my antibiotics need to change.
I was very pleased with the treatment I received and the staff was great!
Was a great experience. I really liked this Dr. a LOT! The front desk girl and nurse were also lovely.
Lisa Cunningham was very knowledgeable about my condition and explained things in a way without it being embarrassing.
I was happy with my service .
I was the first person in and it took over 30 minutes for the nurse to come to the room
I don't think this provider listened to my concern. I still have my cough and the same symptoms I saw her for.
Very impressed with all staff! They were all attentive to what I was being seen for. I have alpha gal and NP Cunningham researched what medicine I could take that would be safe with my alpha-gal. Very impressed!!
Provider failed to give appropriate medication for my problem. I had to go back to my primary care provider to get the medication for my ear at a later date.
Every one was super nice and understanding.
Overall, the service was efficient, the wait time was short, and everyone was very friendly. The doctor's treatment was great.
listen to what was going on with me and was caring towards my needs
Friendly staff and providers, you guys are the GOATs.
Best urgent care visit we've had besides the circumstances that got us there. They were all so respectful and kind. They listened and talked so well all around. Would highly recommend.
Every time I have went there, They All Are very kind
Did an amazing job with my son when he went to have his stitches removed they were so amazing and very helpful when needed
Lisa Cunningham the provider was very thorough with the exam of my eye. She didn't just listen and make a diagnosis.
Everyone from time I checked in to leaving was very easy to talk to and very personable! My first time there was a great experience!
The staff took care of my grandson very well and understood his autism.They were very honest about his situation and understood that it would be in his best interest to go to the emergency room at the hospital for further evaluation.
Everyone was very friendly and courteous. I didn't have to wait too long even though it was busy.
