Lisa Cunningham, FNP-C

Overall, the service was efficient, the wait time was short, and everyone was very friendly. The doctor's treatment was great.

listen to what was going on with me and was caring towards my needs

Friendly staff and providers, you guys are the GOATs.

Best urgent care visit we've had besides the circumstances that got us there. They were all so respectful and kind. They listened and talked so well all around. Would highly recommend.

Every time I have went there, They All Are very kind

Did an amazing job with my son when he went to have his stitches removed they were so amazing and very helpful when needed

Lisa Cunningham the provider was very thorough with the exam of my eye. She didn't just listen and make a diagnosis.

Everyone from time I checked in to leaving was very easy to talk to and very personable! My first time there was a great experience!

The staff took care of my grandson very well and understood his autism.They were very honest about his situation and understood that it would be in his best interest to go to the emergency room at the hospital for further evaluation.

Everyone was very friendly and courteous. I didn't have to wait too long even though it was busy.

Lisa Cunningham and the other staff I dealt with were fantastic. They were all very professional and each one made sure I was comfortable with everything I was told. They made me feel like they truly cared about me and my health. Thank you Miss Cunningham and the rest of the staff. You're all awesome.

I just had a lab draw done. When u first started seeing this woman she was very careful and it did not hurt much. Here lately is been very painful as I feel she just jabs now without regard to going easy.

Everyone was very helpful.

Excellent in everything

Even though I was feeling very ill the experience was as good as can be expected!! I am so grateful for the Phelps Health Walk-In clinic to get my urgent care efficiently with friendly, kind and respectful staff. My experience was quick and easy with results within 20 minutes! Thank you!!

I have been their before and never had an issue, however this is the first time I seen this provider she was more concerned to test me for covid than to listen to me, and she did prescribe medication. However when I wasn;t getting any better I seen my PCP he informed me that I had pnemoia and what I had been taken did not help only made it worst.

I think everything was handled very well. Thank you.

No improvement needed on my experience. Staff was courteous and efficient. Nurse and Doctor both listened to concerns and treated accordingly.

Well done

I felt very comfortable with the provider and that she was sympathetic to my situation.

The doctor actually listen to what we said, made me feel like a person not a number

Everyone was professional, polite and took care of me as if i was family. Thanks to all who cared for me.

It was quick and easy, and I got the help I needed!

Everybody there was there to help and fulfil my health needs very friendly

Wait time was reasonable and np was thorough. Room was freezing.

Got me in and out very quickly and explained everything very well .

Nurse was nice Doctor was really nice and she listened to me She had a great bed side manner

Great experience. Everyone from the receptionist to the nurse practitioner were very friendly, empathetic, kind. Absolutely no complaints whatsoever.

From the time I went in to the time I left the staff was very professional and helpful and curtisious. THANKS so much super job!!!?

Everyone was very helpful and gentle. You could tell they cared about you as a person.

When I arrived there was no one waiting in the registration area and there was a woman sitting at the first registration booth. I sat down in front of her and waited. She was working on the computer so I patiently waited for her to finish. She never looked at me or greeted me or indicated it was going to be a bit, or anything. She totally ignored me. I was having trouble hearing due to ear infections, apparently the woman at the next booth said she would help me but until she stuck her head around the divider, I didn't know she was there and was trying to get my attention. Through all of this, the first lady continued to ignore me instead of letting me know the other lady would help me. She really came across as rude, when a smile, a simple greeting and instruction (ie; saying please go to the next booth) would have been appreciated. The 2nd lady that registered me was friendly and engaging. The rest of my visit was good.

Another waiting area for people who arnt sick with something contagious. A kids play area. Outdoor seating. I waited 3 hours to only be seen for 15 minutes as all she had to do was look in my ear and prescribe medication. I understand waiting in line but I didn't need tests or anything that took a lot of time so it would have been nice to be seen quicker since it was a quick visit. I had to bring 3 kids with me while the waiting room was full of sick people with masks on. We sat outside on the sidewalk waiting. I was able to have someone come pick my kids up after an hour but I still had a baby and waited outside of the waiting room to hopefully not catch a sickness while waiting.

The wait time was 3.5 hours just to be called back, which was worse than the ER visit my granddaughter took later that evening. The front desk said there was a wait but never said how long it actually was. We waited in our car to minimize our exposure since we were there for possible strep throat. We tried called multiple times to get an update on the time, and they never answered.

My need for treatment occurred during a holiday weekend so things were slow because of staff shortage. With this in mind, it took much longer than expected to be seen by the PA plus the time of day encompassed the lunch hour. Other than this, I am very satisfied with the treatment that took place and the ease of getting a prescription filled within the same building as I am from out of town.

The front desk person shouldn't be treating people as if there's an issue with them walking into the clinic and being rude. A parent of another patient stopped me outside of this visit and apologized for how rude the receptionist was to me and my children and said she's experienced similar behavior from this woman. The physician was very kind, however, she forgot to date two of my children's physicals. Multiple athletes from the league my children participate in have also been sent back to get their physicals dated that visited your facility.

Listened to my description of my problem and took effective action. I'm very grateful for their help