Dr. E and staff care about my health and listen to my concerns
Letting us know the the Dr was running a little behind it let us know they hadn't forgotten us
Wait time in the exam unit was about 45 minutes.
All done very well thank you
Dr. E is a good provider. He has well bedside manners. I just wish he would spend a little bit more time in the room with the patient explaining what's going on and especially test results and upcoming procedures. His time with the patients is very short.
Better contact between appt time and actual session... waited 30 minutes.
My New Dr. E. Went above and beyond to help me understand my condition even with images, video and explanations with each.
The man is a tornado. Clearly expert at what he does. I have nothing but good to say about my experience with him, and Phelps health cardiology.
The release from hospital needs work other than that treated great
I appreciated Dr. E slowing down and taking more time to explain things to me. I still don't really understand all of the test results take as a whole. I guess I tend to overthink things, but that doesn't work well when I don't have the training to make sense of what I'm seeing in my test results. I'm trusting Dr. E's experience that I'm good.
Everything was perfect, could not be better!
What did Phelps Health do well? Everyone did what they could to help me get to my appointment on time. My questions about a VA authorization number were answered afterward in a polite and concerned manner.
Every aspect of this visit was wonderful. The staff is friendly , polite and professional. I've never had a bad experience at Phelps health. Dr. E showed and explained everything I needed to know about my condition.
I don't believe you need to improve anything because everyone treated me with respect. I was very pleased how good the office did.
The bedside manner did not go good there.
The nurses were really listening to my answers to their questions, and Dr. "E" made everything very easy to understand...!!!
I was treated with kindness and very professional
Yeah, we enjoyed our visit there. It was a little over an hour wait, but it was a really busy day that day. Other than that, we enjoyed the office. It's very big, very clean, didn't know it was that big. Keep doing a good job you guys are doing, so thank you.
Doctor never explained my tested and why he thought I need his procedure just need to get me in right away. He was really pushy about getting me in.
Very nice doctor and explained everything perfectly where I could understand
Dr. E explained the situation to me and what I needed to do. Thanks, all!
Every one was super nice. I really don't think anything can be improved keep up the good work.
The doctor left the office supposedly to answer a question, and after waiting for about 30 minutes, a nurse came in to say the doctor had had an emergency. I think he could have come back and said he couldn't continue the appointment because of the emergency.
Don't really know what to say except I think they did a great job I really don't know first time all this stuff is ever happened to me but it seems like they did really good job and you got some good doctors here thank you very much
Every one was very respectful and nice. I was well pleased.
Dr could take time with the patient
I only come to phelps for specific providers. I will not go to the ER and I will not have surgery there. And I dont believe that phelps actually believes what they try to convey. That's only my opinion.
If these questions are about Dr. E and his staff I can only respond in a very positive way. But as far as the complete facility I cannot with good concience recomend them. Over the last five year that I have lived here I have experienced many, many terrible incidents with many departments.
It was great I felt like royalty
The appointment went well. The doctor was informative, kind and to the point. The nurse and receptionist were likewise kind and processed me in an excellent and timely way.
The wait to see the Dr was short although the office was busy. He was very efficient and the visit was short and to the point. He said I would get a call from the catscan people for an appointment. I have not heard from them yet. ?
I was so worried about a new cardiologist but Dr E is great. Very pleased.
Problem was with the reception. I was told to be there at 7.45. I was there at 7.45. Nobody showed up until 7.50, then left me standing there at the window, Alyssa, I believe her name was, talking to another coworker behind the window for another five minutes before she slid the window open and said, name. I gave her my name. She said, fill this out. I filled it out, stood there again, waiting on her to take it back, and took it back. Other than that, everything was fine. That's not acceptable. You tell somebody to be there at 7.45, you should be there at 7.30, ready to take patients at 7.45, not showing up at 7.50. Very unprofessional, very unhappy.
My Dr. Is always serious and let's me know how im doing and what's up he's always ready to answer my questions as well so
Everyone was very professional and kind. My provider explained everything to me and Im happy with the plan we agreed on for better health!
Dr E. Was excellent. Ordered appropriate tests and explained things very well! I have a F/U appt. Thank you.
This team is one of the few best out there. Everyone treats you with the utmost respect. I'm never worried to go for my appointments. Thank you for your amazing hard work. Individually, you maybe battling personal issues but, you never forget to remain as professional as you can.
Everything everyone was courteous and respectful. We understood everything they asked us. thank you very much for a outstanding visit.
Squeezed me in after I arrived a week early. Thank You SO VERY MUCH
The only problem was the waiting time.
He's a straight shooter. He tells you what he believes is the problem, what tests need to be done and then afterwards, he explains everything to you when the results return.
I had the first appointment of the day, email said to be there at 7:45am and wasn't seen till 8:05am. They started the day behind luckily the provider apologized or I would have been looking for another cardiologist.
Everything was top of the line. I love my care providers at phelps health!
Everyone was friendly and nice. I am happy I went there.
The visit was less than two minutes. We were supposed to discuss the results of my lower extremity ultrasound. I had to bring it up and the answer was two sentences that I did not understand. Provider said see you in a year, after previously wanting me to have a nuclear stress test.
Everyone was polite. Doctor made sure I understood what he wanted to do. Finally, a Doctor that wants to find out why I had a stroke. Nurse explained the procedure and made sure I understood every step .
Awaiting referrals for tests and have not been contacted.
Phelps is always a great experience, but Dr E is very special. Always listens and answers our questions in ways we understand.
I was supposed to get some tests scheduled but no one has contacted me to schedule the tests.
Dr. E and his staff are always pleasant to me. He runs a lot of tests to make sure everything is ok with my heart. I appreciate them.
Dr. Efstratiadis is a very nice man and a very good doctor. He's a genuine person and he genuinely cares for his patients.
The doctor was over an hour late, and I think it would have been nice if the receptionist had mentioned if he had an emergency or something. So that would have been a pleasant addition to the experience. Thank you, goodbye.
This was my 1st time meeting Dr E and his assistants. He made me feel very comfortable and explained things in a way that was easily understood. He also made sure I had no further questions after explaining the next steps.
All the staff was very nice Dr E was very nice and listened to what I had to say and offered advice and treatment options that made me leave feeling good about the visit and treatments
We had problem with insurance and they were very professional until we got it good
Professional care from Receptionist, Nurse, Dr E. Dr E. knew my record, what was required, provided that to me, listened to my concerns and provided information easily understood with what was going to be done to get to what is causing the issues. Great Staff, Best Doctor. Thank you Phelps Dr E., and staff.
Everyone treated me with respect. The doctor was wonderful explaining what my treatment would be moving forward and very caring.
Everyone one was courteous and helpful, very detailed in tests to be preformed.
I would appreciate not waiting one hr for a 5 minute conversation with the provider. The provider did not seem interested in seeking other courses of action and seemed to brush aside some concerns I have.
I was asked to show up at 07:45 but did not see the Dr. until 08:45. There was probably a reason for that. But it certainly was no fun sitting in that little room staring at the walls for an hour. But Dr. E. was good as always.
Excellent staff and Dr. E is amazing.
In person the staff were great. They were horrible to deal with over the phone. They criticized every comment that I made to try and get service after surgery. I received treatment through the emergency room and then hospital admittance. So I was pleased that in person I received better communication exchange.
The doctor was very prompt, very courteous, very knowledgeable. The people, when they were on time, they took the time to explain everything. They were very courteous and they were able to describe in detail my prognosis and everything. And just really a bunch of professional guys that were really good. Dr. E and his nurses are very, very good. Thank you. I think it's just great that he's my doctor.
Thank you, Dr. E for everything.!
Everyone was extremely friendly and talked to me like I was a person.
Though the staff were busy with the number of patients they still gave the required time for service
Everyone was polite and respectful.
The wait time on this visit was quite minimal-which was very nice.
Dr. E talk with me not over my head. I understand what he was saying.
My hearing is well and I had a hard time understanding Dr E since English is not his first language...Nothing against him, He was friendly and knew what he was talking about
The nurse was very friendly and helpful. Doctor E was very friendly and professional. I feel confident with him as my Physician.
Outstanding and very professional.
I'd like that they were on time and they didn't make me wait for a long time to get in to see my provider.
I was under the impression that I actually had scheduled a stress test, not just a consult. So I was a little taken back when all I got was a consult. Other than that, it was fine.
Dr E was pleasant and friendly
Polite, kind people working there.
Dr. E was attentive, and answered my questions. He was patient and informative and helped me understand my heart condition.
From receptionist to DR Efstratiadis, everyone was professional, friendly, courteous. Dr E is the best, provided an explanation, what was required for my issues. He was easily understood as he spoke in terms I understood, answered my Question after carefully listening to me. An outstanding, Professional Doctor that I am happy to have as my Doctor. Thank You Phelps, Dr E and your professional team.
get rid of your very annoying online preregistration stuff and 2FA
The only thing I would have done differently is the fact that I did get there a couple minutes early and I wasn't able to do my paperwork until 15 minutes before when I got there 20 minutes beforehand. Other than that, everything was great.