Doctor E and his staff, were professional and Friendly, and there was no waiting either. I would recommend for sure. Thank you.
Good information. Explained in terms I could understand. Treated with respect. The only improvement I would like to see with Phelps Health is to be able to get test like Echos done sooner when doctors put in requests for the test.
I like Dr. E. he does a good job
Doctor had no concerns of treatment (medical) and was quite rushed
Long wait for CT Scan and I understand it, those results sent me via ambulance to MERCY in Springfield at 11 PM.
The whole staff is very polite and very helpful. The only thing is time management. I was there an hour ahead because I have to find parking close by and I have a walker. So time management is the only thing. I think I waited a good 45 minutes to get in and then had to wait another at least half an hour for Dr. E to get in there. So I know he's busy and I know he has to do a lot of surgeries, but it would be nice if they could get the, you know, get in there and see the patients with appointments in a little more timely manner is the only thing. I'm not a good waiter and I get kind of anxious. So other than that, he's wonderful and the staff is wonderful. The nurses are wonderful. Dr. E is great. So other than that, it's great. But again, the time management could be better. Okay. Thank you so much.
He's an excellent specialist. I would recommend him to anybody. He's great. He's awesome.
The staff were very efficient and were able to assist me in a timely manner. Thanks for their professionalism.
We waited for over an hour in the exam room and no one came in to tell us it would be a while and that the doctor had to go to a meeting.
The care I received was very good. However I would like to say something about the seat cushions in the waiting room. They're all worn and scuffed in the very front and it looks bad. I overheard 2 other people in the waiting room make comments about them being worn.
Provider should spend time talking to the patient not at them. Did not seem to review my chart to see what has been done since last visit. Listened to my concern well enough to write in the clinical notes after the visit that I denied any other concerns WHATSOEVER. This is a blatant lie. I spoke of what I felt is a major concern and nothing was addressed about it. Hard to hear your patients when the provider is in the room for 2 minutes. Will most likely be looking for another provider elsewhere as this information will not actually be looked at or into.
Have always had a good experience at SMDH.
I have no complaints at all. Everything went about as well as could be expected.
I believe it's a waste of money to make an appointment just to make another appointment. When I went in for my visit, he looked at my EKG. I was there for two seconds and he said, okay, let's schedule another appointment for all these tests. I think we should be able to come in for that appointment when we take the test. I don't know if that's even possible. But it just seems like it's a big waste of time and money not to do it all while you're there instead of having to take multiple days off work.
I just felt like I had an excellent experience with the new doctor and the staff. Thank you.
I just can't imagine, AND thank you SO MUCH??
Everything went well and Dr. E is awesome
I had a good experience with everyone and would recommend to family and friends.
The Nurse and Doctor were so nice and professional. Was a great visit.
wait time was not good. intake person was kinda weird. talked about his personal stuff way too much. super nice guy but shared too much information about his family dr was nice enough. didn't listen much just talked, like they do because they know everything. left there not knowing anything different. a mostly waste of a visit and ya'll charging insurance. Yep, there ya go
You listen to me Thank you
Everyone efficient and courteousness
When the pacemaker minimum heart rate was changed from 70 to 60 I was not notified. When I found my heart rate in the 60s I thought the pacemaker had quit working and scheduled a pacemaker check, only to find out it had been reset. Wasted time and money due to the change without notifying me.
providers were positive in attitude, good team spirit.
Was treated kindly and with respect.
Provider changed a prescription but didn't explain why. Also, equipment for blood pressure and heart beat didn't seem to function.
Dr. 'E' listens. He Really LISTENS!
Everything was very understandable and very professional .
Everything went well other than the wait. I got back there pretty quick, but when I was sitting back there, I was back there for like an hour and something, and my appointment was at 4:10. But it's alright.
Very friendly and professional.....too long of wait for setting up appointment for procedure
Easy to arrive, parking availability, appointment time was on time, process was efficient
The doctor was a little rushed, but still very polite and helpful
Thanks to Dr. E, I believe he saved my life because he detected a blockage in my heart and when I went in to have the antiogram, he put a stent in in my oil maker because it was blocked at 85% and so I am so grateful for him and his staff. Thank you.
Everything was fast and done well.
You could have improved my experience by admitting me and putting stents in my foot
Dr Efstratiadis listened to my concerns and gave me confidence that my heart issues would be addressed and that I didn't have anything to worry about.
Everything went very well
Dr. E is a perfect doctor. He's good. He's good technically. He's good in his personal interactions. The only problem is I need to have a procedure done because I was falling in my feet and I have to wait until July 6th because that is not available physical intervention for my procedure. I just wish we could have a procedure done quicker. Thank you.
Great office and staff is awesome-love my nurse! Dr E was having an off day. He was in and out in about three minutes. I didn't ask the questions I had hoped to. Later in the day Phelps scheduling called to arrange an electro cardiogram? I did not schedule it as I had not discussed it with Dr E and don't know why he feels I need this test. I admire him and am sure next time will be better.
Yes, I know Dr. E is a very busy provider. However, he does take the time to visit with you and kind of get updated on where you're at with your medical history. He also explains things that you understand and is always a very good person to just talk to. He seems like he really cares. Thank you.
Appointment was professional and brief. Two months after the PCM requested referral, tests were ordered. Perhaps insufficient information on the referral but it seemed the scheduling could/should have been started earlier. No printed, emailed, or texted verification of appointments.
Doctor works to fast didn't even examine me was in the room maybe 5 minutes.
I am always treated well, all my concerns regarding my health is answered. No improvement is needed, keep up the good work ?
No way to improve We had great doctors,nurses and staff!!!!
I waited over 45 minutes because the doctor was running late. Yes they let me know, but that is still ridiculous.
The nurses were great and the doctor was clear, concise and to the point.
Everything was done courteously and friendly.
I should note that the only reason I rated Dr E a 9 instead of 10 is that this was my first experience with him and this practice. I think it's likely my score will go higher, but time will tell. My highest concern is being listened to and staff being human with me and EVERYONE fulfilled that.
You all did great everyone was kind and patient with me because hospitals freek me out you all did great
Everybody done everything great
No suggestions for improvement
Provider spent no time with me, would not answer my questions, would not carefully read my chart or examine my case. Would not recommend. He acted like he had more important things to do than see a patient. I got no clear understanding of what I came in for. Pointless appointment that I will be charged for. So disappointed.
Dr E was incredible beyond measure of benefit to me and I thank him and the office for helping me!
The front staff could have smiled when they greeted me. They were not rude. They were not discourteous, but just weren't as personable. The second thing is the waiting area was so crowded and so small. I felt like I was in, I don't know, some low-budget waiting room. And then when it was time to take an EKG, there were no gowns or nothing to cover up with, and I was in a dress. No one said that I would be doing an EKG that day. Otherwise, I may have worn something more comfortable, but there wasn't anything to change into. But the quick thinking nurse, I had a male nurse, got a female nurse, and she was so good at what she did, it was done and over with. But the facility on the inside just was not as stellar as the treatment I received.
Had issues with side effects/treatment. They listened to my concerns, but ignored them
My experience was great. Everything was clearly explained.
Always attentive to business.
Dr. E, and the entire Cardiology staff, create an atmosphere of care, confidence and patient priority.
I am glad we have Phelps Health. Thanks again.
Everyone was courteous--extra helpful in setting up future appointments to meet our needs.
Each person I came in contact with was nice the medical team all pretty much introduced themselves and talked me thru what was to go on and answered any questions I had. The only thing I might suggest improving on was initial registration I did request a wheel chair as I'm not able to walk very far distance. The first young lady nodded at my request but then suggested that when I checked in with imaging to let them know I need a wheel chair which I did. The young lady basically nodded but when the rn came to get me she had no idea I had request a wheelchair. She went and retrieved one for me but I felt bad because I had advised two different people at two different registration desks that I would need wheelchair and that could have been done before young lady came to get me. Other than that the experience was professional and I felt like other than that instance that things were good.
Being a new patient I definitely had a lot of anxiety and quite a few questions. So it was so nice to have a visit like I did. Dr. E's nurse was very friendly and patient with me. Dr. E is a great doc for anxiety ridden patients like myself for sure. He was kind, knowledgeable and very easy to communicate with.
No improvement needed you work is top of the line
Very friendly , very nice people , helpful in everything
Everyone was very kind and helpful. I did have to wait quite a while to get in and then I had to wait because the scheduling nurse was away, but I understood that she has to do other things. And then the good parts was she was, the scheduling nurse was so attentive that she actually took me down to where I had to be picked up in my wheelchair and waited with me and helped me get into the Phelps County transport van. So I appreciated that. And the doctor was very nice and the nurse that took all my information was very nice. So everyone was extremely polite and helpful and kind. So thank you very much.
Can't begin to imagine.....please don't change a thing??
Very courteous and attentive. Explained procedure clearly.
They treated me great. Good job. Thank you.
Dr E is great. His staff is wonderful too. Just what I am used to with Phelps Health.
I have recommend Dr. E to my family and friends.
The nurses were very nice. They took notes of everything I told them. And the doctor that came in, the cardiologist, never addressed any of the extra things. He looked at my chart and said my echocardiogram was fine. And then he said my halter monitor was also fine and they only saw PVCs. I went to a VA cardiologist the very next day and he said, no, I had PVCs and in fact, SVTs, but this cardiologist told me I didn't have any SVTs on my chart, didn't ask me about any of the other symptoms that I was complaining about, just kind of completely blowed over it, told me I was completely healthy, but prescribed me Metropolis and sent me on my way.
I feel as if can ask Dr. E anything, and I appreciate his expertise.
My appointment was kept on time. Everyone was polite and well schooled. The test was explained, conducted with speed and efficiency and I was. very pleased.
I just wish the dr would have spent more than 4 or 5 mins with me . I had an 11:30 appt , I sat in a room about 90 mins and then I got about 4 or 5 mins of his time .
Everyone was kind and attentive. Dr E had read my reports prior to seeing me and provided me with reassurance. He also arranged for further tests to confirm that my heart is healthy.
No unusual waiting for appointment and everyone was as nice as could be.
The male Nurse was rude Doctor don't listen to good you need someone the need to listen to patients more
I sat in the waiting room for an hour very displeased about that
Second time seeing this provider. Both times sat in room 50-55 minutes before seeing provider. Then he spent only 5 minutes with me speaking so fast it was hard to understand what he was saying. You start to say something and he cuts you off before actually say what you want to. Not real pleased with him.
Dr. E. Is always very polite and caring. I appreciate him and his staff. They are all very nice.
Courteous and professional service. Dr E is great! I trust him and feel he really cares
Everyone and everything was great. The appointment flowed well. I have the utmost confidence in Dr E. Stay tuned for procedure time.
Dr E was quick and to the point to schedule needed tests.
We know that the doctor was having trouble with an operation before ours we did have to wait a while for him to get to us but that's not you know unusual for a doctor but we appreciate him taking his time with us and explaining things to us and we thank him for that
Dr. E is an amazing provider. He always takes plenty of time. He answers all the questions. He's very thorough. Great doctor.
The doctor, the staff, they were all very nice. They told me what I needed to have done, took time to explain to me, very kind, very respectful, answered my questions. The only piece that would have been a little better is the young lady. I asked her like about my records of my weight from the year before and she didn't know how to find that. I would kind of like to have known that, but other than that, everything was really great.