I was at your facility for an hour and 30 minutes and met with the doctor for four. It was absolutely ridiculous and I was on the verge of getting up and walking out after an hour. But I waited an hour and a half to meet with Dr. E for four minutes. Absolutely appalling. My time is just as important as yours and his.
Everything was extremely good ?
Dr. E listened to me and told me we will get to the bottom of this problem. He was reassuring and that gave me hope.
Dr. E was very intelligent and took care of the problem, but he talked way too fast for us to understand mostly what he was saying and we felt like we were being rushed through. But he was very professional, very kind, and all of the staff was very professional and very kind. We just needed to slow the process down a little bit, take a little bit more time for us to understand what you're saying.
Waited 30 mins past appointment time and another 30 mins for provider.
It seems the wait time both in the waiting room as well as patient room is getting longer all the time.
They are nice, helpful and respectful. I always feel heard and understood
If all the staff treated patients in the way this doctor and office did you would be a to notch hospital.
My doctors visits are always a pleasure.
Hello, my provider came into the exam room, stated that everything looked good and that I wouldn't have to see him until nine months. And asked if I had any swelling, I said yes, in my feet. Asked if I had any shortness of breath. I said yes. That was not addressed except as a possibility with pulmonary issues. And then after I left his office, I think it was two days later, he had ordered an echocardiogram, sort of after the fact. And I think that was backwards from what I needed to have done to stay on top of my cardiovascular problem. So I felt a little bit let down.
$464 for 6-10 mins of him saying I'm to young to be here and all this other stuff. God bless
It was over 35 minutes from my appointment time before my name was called. When the Dr is running late the receptionist should notify the patients.
Having trouble setting up my chart. Everyone in the clinic were wonderful.
Waiting could be better. This was the first time I had to wait that long. Appointment was 11:30. Didn't get out of the office until almost 1:00
Everything was fine. It was a good visit. I'm just waiting on getting in some appointments for some tests that he wanted run.
Dr. E is amazing! He shows that he cares of one's a situation and doesn't rush the conversation. Thank you Sir for all you do.
All of the staff were concerned that I received the care I needed. The surgery staff, doctors and nurses were quite efficient and enthusiastic about their work. My Cardiologist was extremely confident in his work and I can't praise his team enough.
There were issues that had to be dealt with, which delayed my actual provider-time. Not a big deal... and the situation was explained and I got a water to help fill my time.
Friendly listened to my questions and answered them professionally.
Done an excellent job. I did hope my insurance will pay for the stress test.
The whole thing was good, experience was good, but this repeat calling for this survey is getting ridiculous. I've had five calls since I've been out of the hospital. I would like to be taken off the call list for these things.
Too much waiting. 1 hour in waiting room 45 minutes in exam room before seeing Dr. He did apologize and said they've been busy.
I waited for over an hour to see the dr
The doctor should act like he cares about the patient's well-being. And should have a heart to heart talk with patients, explaining concerns in detail.
Everything and Everyone is amazine. From care to meds all has been great. Thank you
All went like clockwork. Checked in, taken to exam room and seen by Dr. great conversations had with all.
Doctor showed up1 hour late, didn't do anything and left after 2 minutes.
The results from the ecocardiogram were listed in detail, but I could not understand them. I asked for a simple determination of the results but have not heard back.
The best service with compassion
Did not listen to me at all
I was a little overwhelmed. The doctor was really fast in seeing me, but he prescribed me medication that just made me feel much better. And we are doing the procedure. The only thing is I don't feel like he looked at me except for to take my or listen to my heart. But as far as everything went, it was just a whirlwind of everything happening. I got more information from support staff, which I think is how that works, and they were excellent.
The provider did not listen to me at all.
I have been very, very disappointed with this doctor. I sat in his waiting room and in the room for well over an hour waiting for him. And when he came in, I got a brief two second visit, whereas he didn't know anything about what was going on with me. And he told me he'll see me back in eight months. He did not do any kind of physical checking on me with his testoscope or anything. I was very infuriated leaving his clinic because I was very disappointed of the treatment. I will not be seeing this doctor again. And no, I will never recommend him to any, anyone else. I thank you and ?
Everyone was very nice and explained everything very clearly so I understood Thank you
Everyone was very kind and helpful
Everyone was very nice however the wait time was very long. I really like checking in on line my thought was it would save time.
I am very satisfied with all the care my Doctors & staff have provided at Phelps Health.
Dr. E, is great. And his staff and nurse was very nice, helpful, and friendly.
Continue what you are doing. I feel that your training department must be superior because across my experiences in the in the emergency room, inpatient hospital and outpatient medical, the services have been exemplary.
Had to wait a little bit longer. ! To see the Doctor.
They treated me with respect
It sure seemed like to me that he was in a big hurry. I didn't even get to ask questions all that I wanted to and he was gone.
Everyone was courteous, helpful and caring, eager to help if we needed anything.
Everything was explained fully before and after the procedure. We were treated with respect and everyone was friendly.
Doctor explains everything so you can understand it. He listened to me
They are awesome and they care about my health
Well, I was very well treated and I had to wait a good time and I was fine. So that's what. And that's all.
Wasn't seen until 1 hour after appointment time. Long sitting times in waiting rooms are difficult for sick or elderly patients. Also the hospital's inability to review updated patient records is very concerning.
Everyone explain what is going to happen when I go to have this done
Very courteous staff. Friendly environment. Dr. E super nice doctor and very knowledgeable.
Doctor E and his staff, were professional and Friendly, and there was no waiting either. I would recommend for sure. Thank you.
Good information. Explained in terms I could understand. Treated with respect. The only improvement I would like to see with Phelps Health is to be able to get test like Echos done sooner when doctors put in requests for the test.
I like Dr. E. he does a good job
Doctor had no concerns of treatment (medical) and was quite rushed
Long wait for CT Scan and I understand it, those results sent me via ambulance to MERCY in Springfield at 11 PM.
The whole staff is very polite and very helpful. The only thing is time management. I was there an hour ahead because I have to find parking close by and I have a walker. So time management is the only thing. I think I waited a good 45 minutes to get in and then had to wait another at least half an hour for Dr. E to get in there. So I know he's busy and I know he has to do a lot of surgeries, but it would be nice if they could get the, you know, get in there and see the patients with appointments in a little more timely manner is the only thing. I'm not a good waiter and I get kind of anxious. So other than that, he's wonderful and the staff is wonderful. The nurses are wonderful. Dr. E is great. So other than that, it's great. But again, the time management could be better. Okay. Thank you so much.
He's an excellent specialist. I would recommend him to anybody. He's great. He's awesome.
The staff were very efficient and were able to assist me in a timely manner. Thanks for their professionalism.
We waited for over an hour in the exam room and no one came in to tell us it would be a while and that the doctor had to go to a meeting.
The care I received was very good. However I would like to say something about the seat cushions in the waiting room. They're all worn and scuffed in the very front and it looks bad. I overheard 2 other people in the waiting room make comments about them being worn.
Provider should spend time talking to the patient not at them. Did not seem to review my chart to see what has been done since last visit. Listened to my concern well enough to write in the clinical notes after the visit that I denied any other concerns WHATSOEVER. This is a blatant lie. I spoke of what I felt is a major concern and nothing was addressed about it. Hard to hear your patients when the provider is in the room for 2 minutes. Will most likely be looking for another provider elsewhere as this information will not actually be looked at or into.
Have always had a good experience at SMDH.
I have no complaints at all. Everything went about as well as could be expected.
I believe it's a waste of money to make an appointment just to make another appointment. When I went in for my visit, he looked at my EKG. I was there for two seconds and he said, okay, let's schedule another appointment for all these tests. I think we should be able to come in for that appointment when we take the test. I don't know if that's even possible. But it just seems like it's a big waste of time and money not to do it all while you're there instead of having to take multiple days off work.
I just felt like I had an excellent experience with the new doctor and the staff. Thank you.
I just can't imagine, AND thank you SO MUCH??
Everything went well and Dr. E is awesome
I had a good experience with everyone and would recommend to family and friends.
The Nurse and Doctor were so nice and professional. Was a great visit.
wait time was not good. intake person was kinda weird. talked about his personal stuff way too much. super nice guy but shared too much information about his family dr was nice enough. didn't listen much just talked, like they do because they know everything. left there not knowing anything different. a mostly waste of a visit and ya'll charging insurance. Yep, there ya go
You listen to me Thank you
Everyone efficient and courteousness
When the pacemaker minimum heart rate was changed from 70 to 60 I was not notified. When I found my heart rate in the 60s I thought the pacemaker had quit working and scheduled a pacemaker check, only to find out it had been reset. Wasted time and money due to the change without notifying me.
providers were positive in attitude, good team spirit.
Was treated kindly and with respect.
Provider changed a prescription but didn't explain why. Also, equipment for blood pressure and heart beat didn't seem to function.
Dr. 'E' listens. He Really LISTENS!
Everything was very understandable and very professional .
Everything went well other than the wait. I got back there pretty quick, but when I was sitting back there, I was back there for like an hour and something, and my appointment was at 4:10. But it's alright.
Very friendly and professional.....too long of wait for setting up appointment for procedure
Easy to arrive, parking availability, appointment time was on time, process was efficient
The doctor was a little rushed, but still very polite and helpful
Thanks to Dr. E, I believe he saved my life because he detected a blockage in my heart and when I went in to have the antiogram, he put a stent in in my oil maker because it was blocked at 85% and so I am so grateful for him and his staff. Thank you.
Everything was fast and done well.
You could have improved my experience by admitting me and putting stents in my foot
Dr Efstratiadis listened to my concerns and gave me confidence that my heart issues would be addressed and that I didn't have anything to worry about.
Everything went very well
Dr. E is a perfect doctor. He's good. He's good technically. He's good in his personal interactions. The only problem is I need to have a procedure done because I was falling in my feet and I have to wait until July 6th because that is not available physical intervention for my procedure. I just wish we could have a procedure done quicker. Thank you.
Great office and staff is awesome-love my nurse! Dr E was having an off day. He was in and out in about three minutes. I didn't ask the questions I had hoped to. Later in the day Phelps scheduling called to arrange an electro cardiogram? I did not schedule it as I had not discussed it with Dr E and don't know why he feels I need this test. I admire him and am sure next time will be better.
Yes, I know Dr. E is a very busy provider. However, he does take the time to visit with you and kind of get updated on where you're at with your medical history. He also explains things that you understand and is always a very good person to just talk to. He seems like he really cares. Thank you.