Dr Youlo was wonderful, excellent bedside manner. He made me feel very comfortable and listened to what I had to say. He explained my problem to me in detail which I appreciated. He gave me a steroid injection in the joint and I was very anxious about it, but he explained step by step what I would feel and put me at ease. It actually wasn't as bad as I was expecting. By the way, he's definitely not pushing surgery and that was an A+ for me. I would highly recommend him to any one needing his orthopedic expertise. Thank you Dr Youlo.
I didn't have a lot of interaction with any doctor or staff. I looked up the exercises online, although the doctor did tell me to do circles with my arm. I did feel comfortable with the radiologist, very thorough kind and a blessing to speak to. Also had good communication with the doctor. But I only was in the clinic three times. I liked it that the doctor gave me a copy of the X-rays, how it healed.
Everyone was very nice and I felt my concerns was heard.
Everyone was very polite and respectful
I don't do these ever, but the speed and courtesy I've received from this place is just outstanding. Thank you so much for the effort your put in
The totality of our healthcare visit was exceptional! Phelps Orthopedics is your ideal place and perfect example of what any patient would like to experience. We felt valued and heard, which is hard to come by nowadays. Thank you for understanding and meeting our needs! We appreciate your help and support.
Dr Youlo's staff are professional, caring and efficient Dr Youlo is fantastic, caring, knowledgeable and kind
Dr Youlo is wonderful. He listens & treats the issue.
Everything was done up to standard, and as far as I could tell, with the exception of I was supposed to get some kind of shower aid so I could get in the shower and take a shower, and I haven't got anything yet. Nobody's done anything to follow up with me. I tried to follow up earlier today, and I have gotten a response back from you guys. I would like to get a shower and get clean, and I need some help because I can't stand up in a shower with a broken hip. Thank you.
Everything was fast n thorough didn't wait long,Everything was clean everyone is nice,I'm just concerned about why my legs are like jello can't barely walk
Everybody was courteous. Had no problems position was great explained everything.
Dr. Youlo makes you feel comfortable, talks to you understands what your concerns and issues are great personality and great staff
Train your reservation staff to be more forthcoming with information.
Dr. Youlo has always treated me with kindness and respect. He listens and gives great injections!!! I will always keep Dr.Youlo as my ortho doc and tell others about him.
We were misinterpreted on our appointment and they scheduled us for the Waynesville office, which was kind of an inconvenience, and then we had to wait longer, of course, but they did finally see us.
Dr. Youlo was great. The front office staff was also great. Very good experience. I mean, a great experience overall. Very pleased, very happy that he's my doctor. That's all I have to add.
The doctor and nurses were great. The lady who checked us in could use some customer service retraining.
Very through and professional?
Very friendly staff. Dr Youlo us very much personable, and attentive.
All aspects of visit and results were flawless. Very prompt even though I was early.
Got me in quickly for appointment , Dr. was very professional and informative. He helped my pain!!!!!!
I was pleasantly greeted upon arrival! I spoke with front desk she was very kind and patient. From the the xray technician who was kind funny and careful and in to the physicians office who is very intelligent soft spoken but precise in explaining everything to my husband and I. Thank you soo much I am Comfortable and confident going forward
You guys are wonderful. Thank you for caring for me.
The check in online service says if I don't have anything to give to the staff I DO NOT have to check in at the desk. I waited 20 minutes past my appointment time, approached the desk and they said I wasn't called because I didn't check in at the desk. Then argued with me and implied I wasn't being truthful!!!
Seemed like the provider cared more about his chewing gum than he did for his patient.
Doctor gave me an injection in the hip and it didn't hurt at all. Very good !
The wait time for my appointment was way past my appointment time. I was told that the X-ray tech was late getting in and my appointment pushed back 30 minutes.
Provider doesn't complete an assessment for what your there to be seen for. He comes in with his mind already made up what he wants to do before ever seeing you. Could careless what issue you have and pushes his work to the next doctor by a referral. His notes are not accurate! He is terrible all around. Would not recommend.
No improvement Everything is at highest quality.
I have already recommended people to Dr. Youlo and Phelps County healthcare. I am very satisfied.
Dr Youlo is not only a good physician, he is also a really nice, kind man. I trust him totally. His nurse was very nice also. She was friendly and polite. Being elderly, you aren't treated with kindness and respect all the time, so it's very nice to go where you are treated so good.
My provider was a wonderful doctor, and am so glad he did my surgery, I already have so much relief. This was a long road to get to ( over Seven months after injury), which I blame the fort Leonard Wood health care system solely on. Phelps Medical care system has always given me excellent care! Thanks to all the staff that work there!
Very efficient & did shot quick & easy.
Visit was very efficient, diagnosis fast & accurate. Everyone was very helpful.
Great service all the way around!
Everyone took the time to ensure I had a understand of everything that was being discussed and paused to ask if I had any questions and answers all my questions
Dr. Youlo made my son feel very comfortable, and the nurse putting on his cast made him smile and laugh during the procedure.
I loved the doctor but many times I couldn't understand him. Staff were very sweet.
I think the dr that I saw was great a listen to everything I said.im just worried about my now .its making me sick N i feel like I should be admitted into the for all the test I need .my whole leg is hurting N now my left knee is bothering me as well N my legs hurt .its very uncomfortable.
Excellent experience. All went well from Dr Youlo to the entire staff. Therapy was perfect. Almost a delight. So nice and courteous and they knew what they doing and what I needed. This experience could not have gone better. ?
Dr. Youlo saw that I wasn't feeling well and quickly transitioned from my knee to getting me a prescription for my fever and ailments.
not much can be done to improve services
My only suggestion is on the eval that you call me and have me do, don't over explain it. You explain the answers for every single question and it gets repetitive.
The Dr. explained so that I could understand. I would recommend him to everyone.
You could have offered more compassion after removing a cast that had been on there so tight that you can't even move your skin or anything instead of twisting your arm. I did not appreciate that. It was like it didn't make a difference.
I learned and am applying advice. Was extremely helpful.
Everyone was courteous and helpful and friendly
From the time I entered the facility I was treated with courtesy
The staff are friendly and treated me with respect. I didn't have to wait long to get medical care. Thank you for everything.
Oh, we had good customers support and service. Everybody over there knew what was going on and knew how to handle insurance. I had questions on the paperwork. They helped me with that. And it was pretty seamless. I didn't, you know, there's the things I didn't know about, they helped me with. So got it all done without too much hubbub.
It was fine. Dr Youlo is an ortho-god!
Best treatment by the Doctor and all the staff! Thank you
It was great with Dr Youlo
Dr Youlo is kind, gentle, compassionate, and always willing to explain and answer any questions or concerns. I feel like he really cares about his patients and it's not just the money. Rolla needs more doctors like him!
Well, the doctor was very knowledgeable and the staff, but he told me the things that I should hear that in his honest opinion about my wrist and my hands. So he did a very good job.
The provider took the time to make my autistic child comfortable and talked to him like he was a normal person. He made him happy and he enjoyed the visit.
Great talks and relatable staff
Dr. You'll is definitely a Dr ww respect and very professional.
Everyone was friendly and very helpful.
Everybody was so pleasant and nice and sweet, but I still haven't got a call back from the physical therapy people and the people to fit him with a brace
This was the 4th, trigger finger I've had over the years and each time I've seen Dr Youlo. He works magic with the injections and they have helped me. Thank you
Best experience yet. Everyone was so nice and personable.
everyone was very professional and very helpful
I love Dr Youlo, I would not see any one else, Everyone treats me very kindly
The Dr waited til my daughter came and explained everything so I understood it.
Everyone was very respectful and helpful. I had a great experience
All around an a wonderful experience. My provider explained my issue with normal language so could understand.
This was the first time seeing Dr. Youlo. I felt very comfortable with talking to him. He answered all my questions and put my mind at ease concerning my problem. I would recommend him to anyone who wants a straightforward answer .
He did not explain it, thanks to me. He just saw a little bit of my arm, not very much of it, right at the bottom of it. And I had opened my slouch up and buttoned it so that he could see it. And he said, yes, you know, that he would. And but he never even looked. I thought he was coming back in the room. He was only in there just a few minutes. And I mean, a few minutes, like five minutes. So no, I was not satisfied.
Very professional, yet easy to talk to.
Dr Youlo is an extremely kind, caring physician. Have complete trust and confidence in him. His staff are always very courteous and respectful.
No improvement needed. Provider is excellent and staff is wonderful.
The staff was nice. Courteous. Helped with my pain. Thank you
Staff were all very supportive, & assisted me when I could barely ambulate during two clinic visits.
Waited over an hour to see doctor , for him to be in & out in under 10 minutes. He came in thinking I had a broken arm, so I know he never even looked at my X-rays. Then asked me why I was there. After squeezing my bicep ordered steroids and left. Not impressed so far, will see doc for next appointment will see how it goes.
As always I appreciate the care given by everyone.
Dr Youlo Orthopedic Doctor did not listen to us. He referred my husband to a personal trainer instead of physical therapy like the VA wanted him to. We are not asking for knee surgery unless that is what my husband needs. We will not be back to see him.
Dr. Youlo was really Great. I felt at ease talking with him about the problem. He listen to everything I said and he explain the steps to treatment.
As always great experience
Everyone was very, polite respectful and answered my questions appropriately All of the Staff was very Friendly and Attentive
Everything was great I felt well cared for and no need to improve a thing
Yes, I'm always impressed with the way Dr. Youlo treated. He was able to give me steroid shots that helped relieve my pain immediately, and he knows exactly how to do that, in and out quickly, which is great, too. Thank you.
I was comfortable with this doctor from the moment he entered the room! He explained everything to me and assured me that things would be okay.
Entire staff and doctor were cordial. Dr. Youlo listened patiently to all my questions and answered them in a manner I understood.
Great experience with Dr. Youlo
Dr. Youlo starts with a handshake and a smile. Very personable and you can tell by the questions, he's not only knowledgeable diagnosing your problem, but there is a scene of concern in his voice. I truly trust Dr. Youlo over all others I've worked with in Phelps Health.
The ladies at the desk for checking in we're very polite and kind, my x-ray technician she was absolutely wonderful. After waiting over 2 hours to see Dr Youlo he spoke with me for 5 minutes pretty much told me all the things he doesn't do did not listen to many of my questions and to most of the questions he just kept saying I don't do that so as far as Phelps health your staff is wonderful. But I will never ever have anything good to say about Dr Youlo I guess he is only there on Fridays and pretty much moves people in and out like cattle he was of no help to me whatsoever. However his nurse was very kind but needs a little bit more education when it comes to medications their names and what they are for. Sorry doctor Youlo but it is very obvious from your demeanor to what you say that you really don't care about your patients and that's very tragic.