I love going to see Elliotte.
I enjoyed talking to Elliot Bourne because she listened to me, treated me as a person, and we worked together to improve my health. I would recommend her for anybody as a provider, and I will be going back.
Listened / respected my opinion and offered options to avoid medication.
I was seen quickly and the staff was friendly
Elliott was absolutely amazing! She listened to everything I had to say. She provided good direction and feedback. She took her time, making me feel important and not rushed. I am very happy to have finally found a good medical professional that I can trust and depend on to answer my questions and direct me accordingly.
Dr Bourne and nurse and desk check-in were all pleasant, professional and very attentive to me. All the medical items I wanted addressed were discussed and follow-up is being taken care of. I wanted a new primary care dr, internal medicine, to get away from Mercy Dr, and even tho Phelps in Rolla has shortage of such Dr available, I took the availability of a PA-C for my care. I would like to see Phelps address that shortage and hire necessary staff of Internal Medicine Drs to replace staff they've lost.
Everything was done quite well, very pleased with PA.
Great staff ans a caring Doctor
Elliotte Bourne is so nice and she seemed so happy too see me again! I appreciate her so much because I feel like she takes my concerns seriously.
I feel like doctors and staff are always very attentive. They listen. I use multiple providers for me and my children through Phelps Health. Everyone's always so nice. They are very courteous. They listen and always have a smile.
Everyone was both very kind and helpful, AND very good at their job.
I appreciated Elliotte's thoroughness in checking out so many aspects of wellness without overdoing focus on normal challenges that come with aging.
The provider was attentive and professional, friendly and engaging. She was able to resolve my issues and the ones that she couldn't resolve, she was willing to look into further. She did a great job. Thank you.
I felt like my health will be taken seriously and everything will be done to help me have the best quality of life going through this journey
I really liked Dr Elliotte Bourne. She is kind, intelligent and appears concerned about her patients.
Yes, this office staff is the best I've ever known and I really appreciate it.
exceptional. - Worked well with me!
The receptionist at the front when you first walk into the Clinic area for service to be a little bit more prompt in attending everybody was standing around nobody not knowing for sure who was next or where to go next and most of the receptionist had their heads down or looking at a computer and not the patient. But overall, the service was pretty good.
All was done well. Everything explained thoroughly.
So happy that Phelps Health is located in Waynesville. And, my PCP is the best!
We have been totally happy with everything about Phelps Health both at Waynesville and Rolla.
Elliott Bourne is the best person I ever met. I have no words really, but she's awesome. I mean, she listens to what you have to say. She explains things that you need to know. So yeah, she's the best.
Dr Elliotte has been truly amazing from the start she actually listens and gives very amazing care to me she's truly the best dr I've ever had.
Whenever I come into Phelps I get the best of care. I wouldn't go anywhere else.
Everyone was very respectful and caring. They took the time to listen to me and seemed to really care about helping me. Most doctors visits are rushed so they can get to the next patient. Here the visit wasn't rushed. I would recommend this clinic to my friends and family. Great staff.
Elliotte Bourne is the very best at her profession.
Elliotte is an amazing doctor who listens to my concerns and answers every question I've had. She is kind and courteous and I recommend her to anyone in need of a primary care doctor.
Listened to what I had to say and made decisions on my problems not on preconceived ideas like I've had other doctors do. Everyone was very nice and didn't rush anything. Efficient yet caring. Extra shout out to the girl who drew my labs. Didn't feel a thing. Great experience.
I always have a great visit.
The nurse and provider were very kind
Did everything right an enjoyable visit
Everyone I dealt with listened so very intently and showed genuine concern. They literally made me feel at home in a doctor's office. I was extremely impressed. But it's been that same way every time I've had an appointment. They are just caring people and Phelps Health is lucky to have them. Those people are truly Blessings.
Everyone listened and communicated well with positivity.
I felt like everyone was very helpful and understanding.
Definitely the call center and this time the front desk was appreciated, but most times it has been a nightmare calling and then to confirm with the front desk. The nurse practitioner and her staff are great.........
Great experience. The nurses were all extremely pleasant, polite. The nurse practioner is exceptional.
You need more doctors like Dr. Elliotte there. They are concerned about, she is very concerned about her patient.
Everyone was polite and prompt. Care provider was excellent. It was the best medical visit I ever had. Elliotte Bourne listened to everything I had to discuss with interest and concern. I never felt like a number.
The provider, Elliotte, was great and very caring. I felt heard and seen with this provider. The nurse was also amazing and very efficient!
Dr. Elliotte Bourne and staff were amazing!!
I really liked and appreciated that my health care provider listened to all of my concerns and all of my thoughts about myself and my own health and took every bit of that into consideration and just fully listened to everything I had to say and didn't do the stereotypical interrupting or brushing off anything that you are saying about yourself. And I did appreciate that a lot.
Everyone was very courteous, even from making the first appointment. It was our first time going there. Everyone was very helpful and very knowledgeable and it was made an experience that was nice to go to the doctors.
Everyone was very kind and helpful. Treated me respect and I felt it was a great staff that works there.
I don't think that there is nothing you can improve according to the service that I was provided. I love my caretakers at this facility. I have always been treated with kindness and respect and I thank You're doing a wonderful job. Keep up the great work
I greatly appreciated the referral I was given! Unfortunately what was suggested was something I'd already tried in a way and I had a long list of things I'd tried. But I believe the referral may be the answer needed and I was happy to have that noticed!
I Love this team at Phelps.
Everything! Courteous and professional from front desk to the Doctor. Made me feel comfortable and cared for. At this point I will only return here when necessary. Thank You (And they are going to cure my "Manopause"
Not make me get a colonostopy ?? Everything was great
I feel like Dr. Bourne is well informed on my medical issues and speaks with me in what I call " plain language" to make sure that I understand the care she is suggesting.
Very friendly! Dr. Bourne listened and answered all of my questions! I can tell that she loves her job, and her patients! Overall fantastic experience
Dr Elliotte is definitely amazing and caring she understands and listens she definitely is the most amazing dr I've had in years including her staff.
I wouldn't go anywhere else. Great staff .
Elliotte Bourne told me everything I need to know to get shots done and the other things, I can't remember them. But she's very complete with me. I like her a lot. She's cool. Thank you. Bye.
Oh, he did very well in everything that you guys provided for me. Customer service, dialogue, explaining everything to me, and being respectful and nice to me.
Good and friendly also helpful
I was so impressed just with the ability to get in same day to have my children seen. The office was very clean. The staff was incredibly friendly. Everyone was professional and kind, really well-mannered with the kids. They made sure to listen, to ask us good clarifying questions, and get us the care we needed. We were in and out of there for both the kids within under an hour. It was just top-notch service all around. We will definitely be back and thank you guys for all that you're doing right.
Everyone was friendly and nice. The provider and I discussed my medication and physical history. I enjoyed everyone there.
No, it was fantastic. I feel really good with our consolations and I feel like she really cares about me. I don't know how to express it. She believes me and she's following up and I appreciate that so much. Thank you.
Excellent customer service!
Don't change a thing. Everything is great as it is.
We feel that Elliotte Bourne always explains things well to us. We also feel she's very thorough and always friendly.
Courtesy and customer service, great attitude all around and my provider and her nurse showed genuine concern for my health.
Listened to me. I appreciate that!
Friendly, listen and answer questions and concerns thoughtfully
I have never had an unfriendly office staff or nurse. I'm very impressed with Elliotte Bourne. She listens and does not make you feel like she's trying to rush you out of her office.
My experience was amazing. My provider was as very thorough and listened to all of my concerns.
I love how sweet everyone is
Elliotte Bourne and her nurse are very through and patient to listen and make sure you are up to date on any testing /screening you may need.
Everything was great. Need no improvement.
Dr Bourne was very incentive, caring , and patient. She made sure all my questions were answered and was very sensitive. Thank you for all your help
Elliotte was amazing!! Very kind and responsive to my questions. Her nurse was also wonderful and had amazing bedside manner.
I love all of the professional personnel at this facility. Very impressed!!
Elliotte is a true gem. She is an incredible listener and extremely intelligent. She makes me feel very comfortable and allows me to leave with a full understanding of anything she tells me. I love this provider and I'm super happy to have her.
Elliotte had a lot of information to share with us. She was very knowledgeable about my past history. She listened extremely carefully and offered suggestions and a follow-up treatment and changed the medication for me. I was extremely pleased with her knowledge and everything that she did with our visit. Thank you.
I love coming here. They are fast, they listen, they explain, everything... I don't like it anywhere else.
The smiles and concern were genuine. Thank you!
Everyone was very nice and professional. The only problem was they were short staffed at the front desk . I did see a notice that mentioned they were having problems with being short staffed so I did understand
Checked me in early and saw the doc 10 minutes early as well.
Ms. Elliotte is great. She does well and she did more tests than I thought and I love it. Everyone is great and no one needs to do anything more. You guys are all perfect.
Nice ,friendly and helpful
I was treated as a person, not a number to be ushered through as quickly as possible.
Elliotte Bourne really listens. She also asks clarifying questions. She takes her time and makes sure you understand the treatment plan.
Everyone was so friendly and helpful,, I really appreciate coming to Phelps.. I'm very thankful I changed to come there.. thank you so much..
Great experience. Was treated well. PA Elliotte is extremely personable. Listened without interrupting me. Knowledgeable. Would recommend her to everyone in a heartbeat.
All was done professionally and staff was friendly