Everyone was extremely polite. Only negative was X Ray results could have been quicker.
They were all helpful and Sandy was very nice and explained everything to us
Everyone was nice and knowledgeable. The wait wasn't too long and we also didn't have to wait long to see a physician once back in a room.
Everyone was very friendly and helpful.
All staff are friendly and efficient. I felt like they cared. No changes needed!!
I honestly don't think anything could have been done better
I have used the walk in clinic a couple times and every time has been great. I've gotten in quickly, the nurses have all been great, and I really like the provider. I know I will get the care I need and quickly. Love this place
Very thankful for how kind and understanding everyone in here is. Thank you for taking such good care of my baby. Happy to be switching to Phelps for primary care!
Very friendly and prompt staff from the first check-in person to the nurse to the provider. Total relief of my problem by all the staff. Perfectly satisfied.
The urgent care at Phelps Waynesville is great. I've been there several times now and the wait time is always reasonable, and the providers are always very thorough.
The clinic was easy to use. Everyone was very kind and professional.
I thank you guys for helping me out. I'm doing a whole lot better. You guys provided me with courtesy and respect and everything, and I appreciate that.
Phelps Health UC in Waynesville had an outstanding staff.
The room, the waiting room at the doctor's office was very crowded because there were so many people sick. They were good and treated me nice and I really liked the doctor. She really worked with me in getting me through this pneumonia stuff. I really, you know, I have no complaints. It was just a long day, but you know, everybody being sick, you have to understand that. Thank you.
My son's last name was misspelled on our school form and paperwork even though I gave them my son's military identification card for insurance purposes. If the waiting room is super busy maybe you could highly suggest waiting in the car as an option. I did not even know that was a possibility till half way through our wait time.
This was the Best experience and I appreciate all who took care of me in the urgent care. I got right in and taken care of professionally and in a timely matter! Thank you again!
I received respect and both the nurse and provider listened to what I had to say.
I needed to be seen late in the day towards closing hours. They still were able to see me and treat me very well and respectively. Was seen with little wait time and treated wonderfully. Excellent clinic!
They listened to what was wrong .super friendly and explained everything clearly..and helped get myself back on meand. Very pleased.
The provider explained everything to me in great detail. She was compassionate and caring. Never did I feel rushed but truly cared for. I give her the highest praise and gratitude for her service.
Looked like used tissue in the window ledge. Paper on the floor miscellaneous dirt and little bits on the floor. Waited about an hour to be told nothing could be done but here is some antibiotics . Treating the symptoms not the issue. Stated lancing procedures can't be done and I needed to see primary provider
They listened to my complaints and understood that they were not the normal symptoms, but looked at my record.and told me if anything got worse to go to the ER emediently. I did.
nothing, everything was ok
The lady at the front desk was rude.
the nurse practitioner. was telling me to go buy things and do a mixture. to rinse. i did not have the money to gobuythe stuff so i did not do it. but she listened. i to no t t problem
Staff was overwhelmed with the number of patients. There was no... There was only one provider. It seems like you may consider an additional provider during the early morning hours. Also staff deferred many to appointments to that day, which was really good. She used good... Front office staff used good people management skills and it was appreciated. Thank you.
You need lower prices. Spent maybe 30 minutes in the facility and now have to spend the next 6 months in debt with a 700+ bill. Cheaper options should be suggested for foot pain before sending me to a 500 dollar xray. I genuinely feel as though I was cheated by smiling faces. Also the lowest payment option for me was 135 monthly. I'm just baffled that I'll spend more time paying off this bill than I spent in the facility and repeat care would crush me. I would rather just go to the high school next door and see their school nurse.
Everyone treated everyone with kindness and respect
The whole experience was perfect