Published on December 5, 2023
Read Time: 3 Minutes
Three Things to Know
- With KeyCare video visits, people can access on demand care 24 hours a day, 7 days a week, in all 50 states plus the District of Columbia.
- KeyCare video visits are for patients who need to be seen when their Phelps Health provider is not available.
- KeyCare provides care for conditions appropriate to on demand virtual care such as sinus infections, sore throats, rashes and other minor illnesses.
Phelps Health has partnered with KeyCare, the nation’s first Epic-based virtual care company, to deliver high-quality virtual care from licensed providers to patients anywhere, anytime in the US.
Patients can now receive care wherever and whenever needed by conducting a KeyCare video visit through their Phelps Health MyChart patient portal. With KeyCare video visits, people will be able to access on demand care 24 hours a day, 7 days a week, in all 50 states plus the District of Columbia.
KeyCare provides care for conditions appropriate to on demand virtual care such as sinus infections, sore throats, rashes and other minor illnesses. KeyCare video visits are for patients who need to be seen when their Phelps Health provider is not available.
Patients who choose a KeyCare video visit will be seen by a credentialed virtualist who has access to the patient’s medical file via Epic’s Care Everywhere data-sharing functionality. The visit note will be available in the Phelps Health electronic medical record system, so that their providers can access notes immediately following the telehealth appointment.
Phelps Health is offering an introductory cost of $49 for a KeyCare video visit. This price will be $59 effective March 2024. This platform is self-pay only and does not go through insurance at this time.
KeyCare visits are not intended for individuals with government-payor programs. Patients can still call their Phelps Health doctor or provider’s office to schedule a telehealth visit, if their provider offers this service. Patients also can use the Phelps Health Walk-In Clinics or another clinic closest to them.
“At Phelps Health we take pride in delivering broad access to care in ways that are the most convenient and affordable for our patients,” said Phelps Health President and CEO Jason Shenefield. “By offering virtual care through MyChart with KeyCare providers who have complete access to patients’ Epic-based medical records, we are also providing patients with a seamless, consistent care journey.”
KeyCare allows health systems to augment their care teams, improve capacity and broaden their digital access by partnering with a nationwide network of virtual care providers on its Epic platform. By teaming up with KeyCare, Phelps Health can maintain efficient, high-quality visits for their patients.
“Patients are looking for a unified virtual care experience within a health system's existing infrastructure to enable better care coordination,” said Lyle Berkowitz, MD, CEO of KeyCare. “As a result of our partnership, Phelps Health patients will receive quick and consistent virtual care, while freeing up the health system’s physicians to focus on the delivery of higher-value and higher-complexity services.”
Learn more about video visits by KeyCare.
About Phelps Health
Phelps Health, a nonprofit health system, serves over 200,000 residents in south-central Missouri. Phelps Health is county-owned, non-tax supported and is overseen by a five-member elected board. Phelps Health employs more than 1,900 people, including 100-plus providers. Phelps Health, which includes a hospital licensed for 240 patient beds, serves a six-county area, with its main campus and several clinics located in Rolla, Missouri. Phelps Health also has clinics in Salem, St. James, Vienna and Waynesville, Missouri. For more information, visit phelpshealth.org.
About KeyCare
KeyCare offers health systems access to a network of virtual care providers working on KeyCare's Epic-based EMR and telehealth platform. This allows KeyCare to improve access for patients in coordination with their health systems, while decreasing the burden for their providers. Health systems can start with nationwide virtual on-demand urgent care coverage (24x7, 50-state coverage), and then may add other virtual health services based on their needs. To learn more about KeyCare, visit www.keycare.org.