Service was prompt and appropriate.
I highly recommend the urgent care for those unexpected issues that arise. The staff was caring and worked quickly to assist me with my situation. Good job!!
Yes, the music was very loud and they said they couldn't turn it down and it was really getting irritating as I was waiting for a radiologist to read a chest x-ray. But staff was wonderful. Thank you.
Everything went well with all. Didn't have to wait long in waiting room .3 seconds later I was in the examine room for the doctor .didn't have to wait to along. So my experience was very satisfied.
The antibody med didn't work for me thrown up but other than that perfect
The whole visit went well! All the staff was very professional and listened to my issues!
Everyone is always professional and friendly.
Hard to improve on a system of operation that is efficient and functional. all staff were pleasant and friendly
The staff were great and fun! The provider was also up beat and listened to me about how I felt! I was in and out very quickly, I'm very thankful for this facility!
Courteous and professional
Front desk personnel mentioned that they had one provider working and the wait time might be a bit longer than usual. I appreciated the information, even with one provider I was taken back within 30 minutes of my arrival, seen very soon after by the provider, ray ordered, completed and read in a timely manner. Everyone was kind, kept me informed and made a painful injury less painful.
Everyone was very courteous to me. They should be more people like them
Kind, courteous, efficient. Relaxing environment
Explained when I had a question in detail as I asked
Everyone was courtesy and attentive. The nurse and providers really listened to my concerns.
Maybe have everyone put a mask on when they enter. I was waiting in a smaller reception area for 15 minutes before I sat at the reception desk, then they sent me to grab a mask
The staff was fantastic. I'm very happy with the help provided in caring for my wound. Thanks so much.
I think the wait time was only long cause they had to culture my pee.
All very professional and kind.
very kind understanding and professionl
I was treated very kindly and trusted the staff who cared for me.
Everyone was knowledgeable about Alpha Gal Syndrome. Not many health professionals have any idea what it is. Everyone at the Waynesville Urgent Care was so friendly, knowledgeable, caring and all around helpful good people.
Very friendly, very professional, wait time was less than a normal visit. We were greeted as soon as we walked in the door. Great service.
I had a wonderful experience at this doctor's office. I went to urgent care for a bad cough and just feeling bad. The care provider, she went the extra mile. Most of the time when I go to urgent care and I have a cough, they'll just give me antibiotics and steroids, loosen my chest and be done. She went the extra mile and got an x-ray which showed that I had the beginning of pneumonia and my lung was filling up with fluid. Thank God she did. She's amazing and the receptionists were great, the nurse was great, the facility is clean. The wait time was short. Good job, guys.
Wait time was pretty long waiting room was full
Office was super busy snd everyone was very calm and helpful
its great that you provide this facility. its impossible to get a same day/or even with in the same week an appointment you our Phelps PCP. thank you
Everyone was very polite, courteous, exceptional people that I saw today
No improvement needed. It was an outstanding visit.
No complaints. Everything and everyone was great. It was my first time there.
She was wonderful. Provided the right medication for me.
They made sure that I was doing ok
Courteous Not a long wait Friendly and personable nurse Provider that listened and explained treatment clearly
As always, everyone was great!. I only come to this walk- in clinic. Thanks for everything
In every aspect : Excellence.
Wait time was phenomenal!
I was extremely impressed with the care I received. Thank you very much.
I understand its a walk in clinic, but with 3 people ahead of me, I waited for 2 hours to be seen. Other than the lengthly wait, everything else was really good.
Respectful all the way, no grip's here. Thank you
Whenever the nurse came into the room, I believe I was on the phone with somebody at work who was having trouble navigating a computer system. And they had somebody there in front of them at their desk trying to get help. And I feel like the nurse was losing patience with me because I was on the phone, but it was work-related, helping a co-worker in distress who could not get through the computer to find the information they needed for the customer.
Very courteous, very friendly, very well spoken.
I was feeling so dizzy and Jennie Orlando, Nurse Practitioner saw to it that I received a dose of Meclizine before she saw me to see if it would help. And it did, somewhat. I have always been pleased with my care at Phelps Health Urgent Care. I am so thankful it is close to my home because I would have not been able to drive across town to my PCP. Likely, I would have not been able to get in same day.
Patient care exceeded expectations. The toilet where you take urine samples is leaking and causing rust to form on the stool. I reported it and they said it has reported to maintenance but no one fixes it.
I was having issues that I knew needed lab tests run. For whatever reason, Jennie was not able to do that.
Very professional staff. Was very happy with the service.
Excellent and treated my cut and ordered antibiotics for me and recommend an antibiotic ontment!
Quickly seen, great staff
Courteous staff. Compassionate and efficient.
You were professional , courteous and provided good care and instruction.
Absolutely best experience you could ask for from the front to the back. They truly care about the patients. Thank you so much.
Were very nice and listened to me and tried to help best they could been there 2 times this week
Everybody in there treated me with respect, and went basically beyond out of their way to help me out and I appreciate all that. So did everybody else. And thank you. I didn't have to wait that long, and everybody explained and done their job accurately, and what they should have done. So you all have a good day and yeah, I look forward to seeing you tomorrow.
The nurse and the nurse practitioner were both very professional and very friendly and very informative. I have no complaints
I thought everything was great. I arrived, the receptionist told me, took information, had me have a seat in the waiting room. Almost immediately, someone came to get me. I explained the problem. She answered me back. And then they sent my prescription over to Walmart. As soon as I walked up to the pharmacist in Walmart, they had my prescription ready. So I thought everything was great.
Treating me right away and getting a shot and medication to get me on the road to recovery thank you so much
They were very helpful and explained everything.
She asked where to send my antibiotics, I said Walgreens 2 or 3 times. I checked with Walgreens a couple of times and said it wasn't there. I called the clinic back and they said it was sent to Walmart. Walgreens doesn't sound like Walmart.
I cannot think of a single thing that would have or could have adequate this urgent visit better. I was greeted kindly and compassionate as was the remainder of my very short visit. Worst poison ivy in history and they got me all full of the stuff I needed and called in the meds to my local pharmacy. They were ALL very kind and professional.
