Jennie Orlando, FNP-C
Phelps Health
Specialties
Walk-In Clinic
Gender
Female
Special Interests
Cardiology (heart-related) issues
Digital pain blocks
ENT (ear, nose and throat) issues
Respiratory viruses (cold and flu)
Splinting and suturing
Board Certifications
American Association of Nurse Practitioners
Office Locations
Phelps Health Walk-In Clinic—Rolla
603 South Bishop Avenue
Suite C
Rolla, MO 65401
Phelps Health Walk-In Clinic—Waynesville
1000 GW Lane Street
Suite 150
Waynesville, MO 65583
About Me
I’m Jennie Orlando, FNP-C, and I joined the Phelps Health Walk-In Clinics in February 2023 as a family nurse practitioner (FNP). I see patients of all ages on a walk-in basis. My collaborating physician is Jeffery Kerr, DO, medical director of Walk-In Clinic services. I am not new to Phelps Health, having worked as an ED (Emergency Department) nurse for 7 years before stepping into this role.
Common procedures that I perform include EKGs (electrocardiograms), suturing and splintering, and incision and drainage of wounds. I also see patients for common ailments, including colds, flu, back and joint pain, UTIs (urinary tract infections), STDs (sexually transmitted diseases) and more.
I grew up on a farm with horses in New Jersey and initially wanted to be a vet. A personal family tragedy, however, shifted my course, and I decided I wanted to care for people instead. Chemistry and microbiology were favorite classes of mine in school, so healthcare seemed like a natural fit.
I began my healthcare career as a CNA (certified nursing assistant), advanced to an LPN (licensed practical nurse) and RN (registered nurse), to an FNP where I am today. Education is important to me; I never want to stop learning.
As a provider, my golden rule is to listen to my patients. I have a hard and fast rule to never talk over my patients. They know themselves best, and I want to be their advocate. Having been a nurse since 2004, I bring a good deal of patient experience to the Walk-In Clinics.
As a teenager, my family moved from New Jersey to Houston, Missouri. Today, St. James is home for my husband and me. We are empty nesters with adult children. It’s not quiet, however, with three dogs, one cat, two horses and an African Grey parrot. In my spare time, I love riding horses, gardening and reading.
I like that Phelps Health is patient-centered and education-oriented. I’ve been able to use the tuition reimbursement to grow professionally. For these reasons, I chose – and continue to – choose Phelps Health.
Education & Training
Undergraduate School Central Methodist University, Fayette, Missouri
Graduate School University of Central Missouri, Warrensburg, Missouri
Insurance
For a list of insurance carriers that Phelps Health accepts, please click here.
Ratings and Reviews
Provider Overall Quality of Care
The physician and advance practice provider star ratings are an average based on the data collected from the Phelps Health post-visit surveys.
4.7
4.7
out of 5
(365
Ratings,
89
comments)
What our patients are saying (Verified reviews from real patients)
Efficient, knowledgeable, explained my test results and all will be well in a week or so.
They always nice to me
Everyone was very professional.
Totally appreciated the time both nurse and nurse practioner (or PA?) took to listen carefully to symptoms and totally seemed sympathetic to my not feeling great. Totally did a great job explaining the treatment and why she was giving me what she was giving me! I knew why, I knew when I'd be taking them, I knew what to expect, ....just so very thorough!
We were there for a sports physical that took about 15 minutes to get done, but we waited almost 2 hours to get it done. Wait time was way too long.
It went Super fast for all 3 of my kids needing sports physicals
Don't know what I would do without this facility and its medical staff. Thank you.
It was a very thorough and courteous visit!
The worst experience I've ever had at a walk-in clinic. I checked in at 12:25 and wasn't seen until 1:20. I understand there's usually a wait at urgent care, but what I don't understand is being placed in a room after seeing the nurse, then left waiting another 45 minutes for the doctor. Eventually, I stepped out to ask if I'd been forgotten, only to be met with a rude "we're very busy" while three nurses stood at the desk. How about normalizing checking in on patients, apologizing for long wait times, and giving an update? That's what customer service is all about. I was in excruciating pain (which I made clear, pain level 10), and to make matters worse, I later checked my email and saw that my results had already come back positive for COVID at 1:26, something they could have told me sooner. Instead, I didn't leave until 2:20. My feedback? If there are long wait times even after going to the back then check in on your patient. And if by chance your patient steps out the room to make sure they weren't forgotten, dont be rude. A simple, "hey I'm sorry for the wait. We will be with you as soon as we can." Goes a long way. I grew up in this town and I'm honestly so disappointed.
Everyone was very nice and they did their best to help us. Even if they didn't know exactly what was going on they provided things to help heal it.
The reception was extremely rude! I would not go back to this location based off of how rude she was. She was very condescending. Her attitude was terrible. She was rude to both myself and my son. Someone else had left due to not being checked in properly and having to wait an excessive amount.
The receptionist was not pleasant. While checking in a client whom obviously doesn't feel well, grace and politeness could go a very long way. She unfortunately did not show either of those qualities. She was short, ill willed and mostly petty when the client said there must be a mistake because he has been seen there. She replied with obviously not because there would be a record. Then pursed her lips.
Doctor and Nurse listened to me and answered all my questions where zi could understand everything. This was my second time using this office and was well cared for both times! Blessings
We were in and out of this facility, including our registration as a new patient, within 23 minutes. We were the first patient of the day, and we were treated with respect and kindness from everybody who we saw. I was very impressed. Coming from a town where our urgent care wait time can be up to three or four hours, we could not believe we were in and out as quickly as we could. I would highly recommend this facility.
Staff was courteous and efficient. Provider was excellent. THe only improvemet I could suggest is improving the parking.
Everything was great!
I went to see my primary doctor on the second floor. There was no doctors available very short staffed so I had to go to the out patient on the first floor for care. There was no doctor available in the out patient as well.
This place is the worst doctors office I have ever been to.
Everyone did everything they could to make me as comfortable as possible as they stabilized and wrapped my broken toe. They were very kind.
Jennie was great. Very attentive and listened well
I think it was a good experience. Everybody listened to me. I got in rather quickly. And Jennie was fantastic. I had a scratch in my eyeball. And she just settled me down, knew what to do, and just made it right. And I appreciate that. Thank you.
No improvement needed
It was all good.
The doctor was amazing. I got a shot to help me deal with something I had been fighting for almost two weeks! Kudos to a doctor that gives you a shot because everyone knows a shot goes in your system quickly to start the getting better soon! First time I had met the new doctor and she was great. The nurses were great also! Would recommend.
Everyone was nice explained things very well.
The care is always awesome
Very fast service.
Service was prompt and appropriate.
I highly recommend the urgent care for those unexpected issues that arise. The staff was caring and worked quickly to assist me with my situation. Good job!!
Yes, the music was very loud and they said they couldn't turn it down and it was really getting irritating as I was waiting for a radiologist to read a chest x-ray. But staff was wonderful. Thank you.
Everything went well with all. Didn't have to wait long in waiting room .3 seconds later I was in the examine room for the doctor .didn't have to wait to along. So my experience was very satisfied.
The antibody med didn't work for me thrown up but other than that perfect
The whole visit went well! All the staff was very professional and listened to my issues!
Everyone is always professional and friendly.
Hard to improve on a system of operation that is efficient and functional. all staff were pleasant and friendly
The staff were great and fun! The provider was also up beat and listened to me about how I felt! I was in and out very quickly, I'm very thankful for this facility!
Courteous and professional
Keep up the good work
Front desk personnel mentioned that they had one provider working and the wait time might be a bit longer than usual. I appreciated the information, even with one provider I was taken back within 30 minutes of my arrival, seen very soon after by the provider, ray ordered, completed and read in a timely manner. Everyone was kind, kept me informed and made a painful injury less painful.
Everyone was very courteous to me. They should be more people like them
Kind, courteous, efficient. Relaxing environment
Explained when I had a question in detail as I asked
Everyone was courtesy and attentive. The nurse and providers really listened to my concerns.
Everyone was wonderful!
Maybe have everyone put a mask on when they enter. I was waiting in a smaller reception area for 15 minutes before I sat at the reception desk, then they sent me to grab a mask
The staff was fantastic. I'm very happy with the help provided in caring for my wound. Thanks so much.
I think the wait time was only long cause they had to culture my pee.
All very professional and kind.
very kind understanding and professionl
I was treated very kindly and trusted the staff who cared for me.
Everyone was knowledgeable about Alpha Gal Syndrome. Not many health professionals have any idea what it is. Everyone at the Waynesville Urgent Care was so friendly, knowledgeable, caring and all around helpful good people.
Very friendly, very professional, wait time was less than a normal visit. We were greeted as soon as we walked in the door. Great service.
I had a wonderful experience at this doctor's office. I went to urgent care for a bad cough and just feeling bad. The care provider, she went the extra mile. Most of the time when I go to urgent care and I have a cough, they'll just give me antibiotics and steroids, loosen my chest and be done. She went the extra mile and got an x-ray which showed that I had the beginning of pneumonia and my lung was filling up with fluid. Thank God she did. She's amazing and the receptionists were great, the nurse was great, the facility is clean. The wait time was short. Good job, guys.
Wait time was pretty long waiting room was full
Office was super busy snd everyone was very calm and helpful
its great that you provide this facility. its impossible to get a same day/or even with in the same week an appointment you our Phelps PCP. thank you
Everyone was very polite, courteous, exceptional people that I saw today
No improvement needed. It was an outstanding visit.
No complaints. Everything and everyone was great. It was my first time there.
She was wonderful. Provided the right medication for me.
They made sure that I was doing ok
Courteous Not a long wait Friendly and personable nurse Provider that listened and explained treatment clearly
As always, everyone was great!. I only come to this walk- in clinic. Thanks for everything
A perfect visit
In every aspect : Excellence.
Wait time was phenomenal!
I was extremely impressed with the care I received. Thank you very much.
I understand its a walk in clinic, but with 3 people ahead of me, I waited for 2 hours to be seen. Other than the lengthly wait, everything else was really good.
Respectful all the way, no grip's here. Thank you
Whenever the nurse came into the room, I believe I was on the phone with somebody at work who was having trouble navigating a computer system. And they had somebody there in front of them at their desk trying to get help. And I feel like the nurse was losing patience with me because I was on the phone, but it was work-related, helping a co-worker in distress who could not get through the computer to find the information they needed for the customer.
Very courteous, very friendly, very well spoken.
I was feeling so dizzy and Jennie Orlando, Nurse Practitioner saw to it that I received a dose of Meclizine before she saw me to see if it would help. And it did, somewhat. I have always been pleased with my care at Phelps Health Urgent Care. I am so thankful it is close to my home because I would have not been able to drive across town to my PCP. Likely, I would have not been able to get in same day.
Patient care exceeded expectations. The toilet where you take urine samples is leaking and causing rust to form on the stool. I reported it and they said it has reported to maintenance but no one fixes it.
I was having issues that I knew needed lab tests run. For whatever reason, Jennie was not able to do that.
Very professional staff. Was very happy with the service.
My experience was superb
Excellent and treated my cut and ordered antibiotics for me and recommend an antibiotic ontment!
Quickly seen, great staff
Courteous staff. Compassionate and efficient.
You were professional , courteous and provided good care and instruction.
Absolutely best experience you could ask for from the front to the back. They truly care about the patients. Thank you so much.
Were very nice and listened to me and tried to help best they could been there 2 times this week
Everybody in there treated me with respect, and went basically beyond out of their way to help me out and I appreciate all that. So did everybody else. And thank you. I didn't have to wait that long, and everybody explained and done their job accurately, and what they should have done. So you all have a good day and yeah, I look forward to seeing you tomorrow.
The nurse and the nurse practitioner were both very professional and very friendly and very informative. I have no complaints
I thought everything was great. I arrived, the receptionist told me, took information, had me have a seat in the waiting room. Almost immediately, someone came to get me. I explained the problem. She answered me back. And then they sent my prescription over to Walmart. As soon as I walked up to the pharmacist in Walmart, they had my prescription ready. So I thought everything was great.
Treating me right away and getting a shot and medication to get me on the road to recovery thank you so much
They were very helpful and explained everything.
She asked where to send my antibiotics, I said Walgreens 2 or 3 times. I checked with Walgreens a couple of times and said it wasn't there. I called the clinic back and they said it was sent to Walmart. Walgreens doesn't sound like Walmart.
I cannot think of a single thing that would have or could have adequate this urgent visit better. I was greeted kindly and compassionate as was the remainder of my very short visit. Worst poison ivy in history and they got me all full of the stuff I needed and called in the meds to my local pharmacy. They were ALL very kind and professional.
