My daughter is alive again, healthy, optimistic, and back to herself. Everyone went out of their way to help her above and beyond anything expected or imagined .
Listened well. Explained fully, after visit take home was a plus.
Been here a few times and always greeted with a friendly smile. Short wait time and always professional NP's.
Sydney Fryer was amazing! She was kind, and listened and gave me her thoughts but also some options we could try for both of my children. I would defiantly request her again!!
the provider did not do anything to alleviate my symptoms, after telling her i was in a good amount of pain. she put me on more antibiotics, that didn't end up working. when i called the clinic to tell them that my symptoms were worsening, they said "i'm sorry to hear that, you will have to come and get seen again, or wait for your test results to come back". i do not have insurance, so i could not afford to be seen again. i waited for days for my test results to come back, and when i tested positive, the provider did not put any meds in the pharmacy for me or even contact me at all - i found my test results on mychart. i ended up doing an online telehealth appt with another provider, and was able to get meds. if it wasn't for the telehealth visit, i would still be in pain with zero meds. for the amount of money that this visit cost, i expected better. this wasn't a very "urgent" experience, from an urgent care.
Hi there. We had an excellent visit with Ms. Sydney. She did awesome. Her staff was fantastic. The only thing that I would say was the music in the waiting room or in the, sorry, in the room waiting to see her, it was just kind of annoying. I would take that away. That's the only thing I would change about the entire visit. Thank you.
Sydney was amazing. I was in extreme pain and needed help, it took a while but I am healing and feeling better. It was good to get an xray and know nothing was broken and the steroids helped with the inflammation.
Caring and friendly personnel
My experience was very good. I was treated very well and treated with respect and helped with I needed to be done. I would highly recommend this place to anyone who needs care
Best part! I was treated as if I was each persons family.
Sydney was amazing! She even drew a unicorn on the bandage for our daughter after stitching her up. I was so thankful for her!!
Great customer service all the way around. They make a good team.
Explained to me everything I needed to know, very professional and pleasant visit, great staff thank you
Everyone was truly friendly, and I felt they truly cared! Keep up the good work!!
I normally go on post to GLWACH. They just do not care or listen. I plan to change my PCM to a Phelps provider because they listen and seem to care. I didn't think I would get better, and I finally am!
Couldnt have been better!!
Nurse Practitioner Sydney was so kind and accommodating. She talked me through the entire process of getting stitches and made me feel much better.
Yeah, I think you guys did great. I'm really glad you're in Rolla. A couple things, when people are sick, they don't want to hear, loud children's shows going on in the waiting room. It almost made me puke. And then I think the music, I know you have it turned up pretty loud, but some people can't hear between the rooms, but it just needs to come down just a little bit and maybe, do a mix thing instead of, the day I was there, it was all country, and country makes me want to hurl. And so it was really hard sitting in there when I was sick. So that's it. I was really happy with everybody else. Women are all nice. Men are, you guys are great. You guys are great.
I did have to come back because they were busy, and they were short a doctor. My husband had to get back to work (he was watching the kids for me while I waited). I came back that afternoon and was seen quickly. I really enjoyed Sydney. She has a happy and bubbly personality. Very kind.
Everyone there was super friendly and made me feel welcome. They explained everything going on thoroughly and gave me some clear instruction to help make me feel better. They also got me into and X-ray and the lady doing it was super friendly. They gave me some tips and tricks and gave me a paper with instructions that would help me get better.
The staff was extremely courteous and even though the office was very busy, we had less than an hour wait time, which is pretty good in an urgent care facility. The provider, the nurse, and everybody in there was very, very nice, courteous, and the provider listened to all my concerns and explained everything very clearly.
The lack of blood ability of the clinic to do blood work limited the diagnosis that I received.
All staff were engaging and very pleasant. The attending nurse and NP were excellent.
It was after a 3 day weekend. The number of patients were high. Everyone was apologetic for the long wait but didn't rush me out. They gave quality care. I am feeling much better, the PA listened to me, the diagnosis and treatment started me feeling bettet.
The wait time was ridiculously long , but staff and services were excellent
Wonderful provider and nurse. They really helped me during a very stressful visit. My concern is that no one masks. Not even nurses or all providers. It's not a good choice. Phelps should really be ashamed of caving to political pressure. Tons of Covid cases, viruses, etc. Masks are a reasonable ask. Second, the waiting room is so tiny and crowded. It's ridiculous. How about a room for those with contagious issues and those with other issues? And then please for the love of God stop asking people to use the same pen device to sign for treatment. It's madness. It's the perfect way to spread germs. Please rethink these policies. It's not about politics. It's common sense. My other concern is the loud music piped into rooms. I assume the purpose is to maximize privacy, but I find it agitating and distracting and stressful. How about just classical music if anything?
The care provider did not ask many questions about my condition. Assumed a virus yet my lungs he said sounded wheezy. I asked multiple times about a chest X-ray to rule out things like pneumonia which he did not give because he said it wouldn't be conclusive. Lots of talking from him about what antibiotics, steroids, virus, bacteria, nasal spray, Zyrtec, etc was, but just not much listening.
Our Experience was incredible. We walked in very worried and scared and by the end we were calm and laughing. Even though we came in close to closing, we did not feel rushed. Everyone answered our questions with care and understanding. Dr Fryer was so helpful and kind. I don't think I would have felt as calm and understood with anyone else. I will definitely be returning and thankful for all the staff there that night.
Took care of my condition.
Did a thorough job of checking for what was wrong with me, explained what was going on & what to do after checking out. All in a very respectful manner.
Everyone was very kind and professional. I didn't have a wait period other than waiting for radiologist to read X-ray and send results and that didn't take long either. I was very pleased and would recommend you all to all of my friends
I'm a single dad with 3 kid, and the staff here did not call DFS. That's a win in my book. And on top of that everyone was very very nice!
The wait time was long, however there were a lot of patients. My main concern was the number of patients wearing masks, sniffing, coughing, etc. If someone is that sick, they should be taken back to a room away from others, or I could have waited in my car and been called when it was time to be seen.
Absolutely no complaints. Everyone was friendly, smiled, made me feel welcomed.
No advice on how. To treat the covington i had