In this time with the diagnosis It's hard to except but the staff is very supportive and helpful. They made everything understandable and is very kind
Everyone was very friendly and helpful. Doctor explained everything in a way I could understand and asked if I had any questions or concerns. Very pleased with the service I received.
Treated me very good as always
Everything was perfect. I don't know how you would improve it.
Wait time was rather longer than usual
Everyone that I have encountered, whether it be the nursing staff, the doctors, the cleaning people, the transportation people, the counselors, the caseworkers, everyone, the receptionists, everyone that I have encountered made me feel special, unique, cared, cared for. They cared about what I needed. They cared about what I was questioning. They cared... the most care I've seen in facilities I've had, you know, between kids, wives and aunts and uncles and grandparents and any family members. I've never witnessed
The receptionist was MOST HELPFUL and friendly. I felt completely at ease. She willingly offered and helped me fill out a confusing form. The nurses were friendly and professional. Again efficient, but keeping the patient at ease. Dr. Guerrero was a delight to work with. He was professional, knowledgeable, flexible, friendly, and answered all my questions while explaining everything carefully. He was interested in my case and carefully studied my chart data explaining as he went along. I NEVER had the feeling I was just a 'number' or that I was going to get 'my 12 minutes' and be dismissed!
The provider and staff were very caring, very professional, and went out of their way to make sure that I understood all my options. I would highly recommend this facility. Thank you.
I don't like going to hospitals but Phelps has made my appointments around my schedule and they're always so quick to get you in and the doctor explains everything 100% so you understand what's going on and the nurses and the staff that checks you in are very professional I would recommend Phillips to anybody and everybody I know.
I liked being able to make my next appointment meet my needs.
All things went great thank you for your service
Wait time was longer than I expected.
Dr and nurse and whole staff are over the top. So kind. So caring, so informative. Just wonderful and gives the best care
Everyone was fantastic and the Dr. Was so nice and he wanted to make sure that we understood everything I was concerned about. I will definitely keep him in mind if I need anything again.
Dr. Garcia took time to explain all my options, his ideas and thoughts on my various conditions but most of all he treated me with dignity, compassion and most of all like a long lost friend. He was very very professional but was able to also treat me as a human not just another patient. I didn't have a medical record number stamped to my forehead for identification I actually got to be me. He encouraged me to ask those "stupid" questions we all fear asking.
Corrected things that needed to be corrected in my chart. Listened to me and explained the treatment plan so that everything was understood and clear.
The only thing I can think of that could have been differently was when I showed up to register at the Siteman Center for my appointment they told me at that time my insurance was not active. I knew it was but I had to wait to go back to a room until they called and verified that it was in fact active. Something like this could have been handled before my appointment to make my first oncology appointment a little more pleasant. This was just a minor inconvenience and I felt everyone was so kind. The doctor and nurses were amazing. I had labs drawn that day and I was stuck multiple times at Barnes because I have terrible veins. He got me on the first stick!
From the first floor looking down, you can see the dead bugs from the entrance
The staff and Dr. Guerrero went above and beyond to make our visit as enlightening and pleasant as it could be considering the circumstances. Everyone was pleasant and very compassionate and understanding. We would definitely recommend Dr. Guerrero and his staff to anyone who might be looking for a cancer doctor.
Dr Guerrero and Becky are super. So patient, kind and understanding. Great team!
Receptionist had a patient and told me to sign in and wait. When she finished with that patient, she ignored me. Then another patient arrived and the receptionist processed her, continuing to ignore me. A second receptionist appeared and ignored me until I approached her and asked to be processed in....which she did.
Everyone was so nice. My visit went smoothly.
Dr. Guerrero and staff are top-notch, always very informative and treat us very good and will recommend him highly and the staff. Thank you. Bye-bye.
It was a great experience.
I had a very pleasant visit all around!
I was very pleased with the way everyone related to my husband. He has been through a lot in the last few years. And being made feel cared for and confident in the people treating you is so comforting.
did real good found good result thank you love eveyone
All the staff up there was nice to me. They treat me good and so they're all good. Thank you.
Every person I met treated me as if I was an interesting, unique person.
Make it a little easier to meet my time constraints for future appointments.
Perfect setting and welcoming atmosphere
In 2023, Dr. Guerrero-Garcia received an employee nomination award for patient care. 