If you have a concern, please do the following:
- Tell the staff of your concern.
- If you are not satisfied and still have a concern, ask to speak with the supervisor or director of that department.
- If you have a grievance or concern, please contact Patient Experience at (573) 458-7878. You may also contact:
Missouri Department of Health & Senior Services
Health Services Regulation
P.O. Box 570
Jefferson City, MO 65102-0570
Phone: 1-573-751-6303
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Email: complaint@jointcommission.org
Fax: 1-630-792-5636
Complaint Line: 1-800-994-6610
Livanta LLC
BFCC-QIO Program, Region 7
10820 Guilford Rd, Suite 202
Annapolis, Junction, MD 20701-1105
Phone: 1-800-634-4557, Ext. 2470
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