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Patient Concerns

If you have a concern, please do the following:

  1. Tell the staff of your concern.
  2. If you are not satisfied and still have a concern, ask to speak with the supervisor or director of that department.
  3. If you have a grievance or concern, please contact Patient Experience at (573) 458-7878. You may also contact: 

Missouri Department of Health & Senior Services 
Health Services Regulation 
P.O. Box 570 
Jefferson City, MO 65102-0570 
Phone: 1-573-751-6303 

The Joint Commission 
Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
Fax: 1-630-792-5636 
Complaint Line: 1-800-994-6610 

Livanta LLC
BFCC-QIO Program, Region 7
10820 Guilford Rd, Suite 202
Annapolis, Junction, MD  20701-1105
Phone:  1-800-634-4557, Ext. 2470

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