Patient Rights

As our patient, we have the responsibility to respect, protect, and promote your rights. You are a key member of your healthcare team.

You have the right to:

• Receive safe, quality care through the services that the hospital provides. 
• Receive care and have visitation privileges without being discriminated against because of age, race, color, national origin, language, religion, culture, disability, sex, gender identity or expression, sexual orientation, or ability to pay. 
• Choose who can and cannot visit you, without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability. You may withdraw or deny consent for visitation at any time. 
• Be informed when the hospital restricts your visitation rights for your health or safety, or the health or safety of patients, employees, physicians or visitors. 
• Be informed of the hospital’s policies about your rights and health care. 
• Be treated with respect and dignity and be protected from abuse, neglect, exploitation and harassment.
• Have your own physician and/or a family member, support person, or other individual be notified promptly of your admission to the hospital. 
• Know the names and roles of hospital staff caring for you. 
• Have a family member, support person, or other individual present with you for emotional support during the course of your stay, unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated. 
• Have a family member, support person, or other individual involved in treatment decisions or make health care decisions for you, to the extent permitted by law. 
• Have an Advance Directive (health care directive, durable power of attorney for health care, or living will) that states your wishes and values for health care decisions when you cannot speak for yourself. 
• Be informed about your health problems, treatment options, and likely or unanticipated outcomes so you can take part in developing, implementing and revising your plan of care and discharge planning. Discharge planning includes deciding about care options, choice of agencies or need to transfer to another facility. 
• Have information about the outcome of your care, including unanticipated outcomes. 
• Request, accept and/or refuse care, treatment or services as allowed by hospital policy and the law, and be informed of the medical consequences of your any refusal of care. 
• Ask for a change of care provider or a second opinion. 
• Have information provided to you in a manner that meets your needs and is tailored to your age, preferred language, and ability to understand. 
• Have access to an interpreter and/or translation services to help you understand medical and financial information. 
• Have your pain assessed and managed. 
• Have privacy and confidentiality when you are receiving care. 
• Practice and seek advice about your cultural, spiritual and ethical beliefs, as long as this does not interfere with the well being of others.
• Request religious and spiritual services. 
• Request a consult from the Ethics Committee to help you work through difficult decisions about your care. 
• Consent or refuse to take part in research studies as well as recordings, films or other images made for external use. 
• Be free from restraints or seclusion, unless medically necessary or needed to keep you or others safe. If necessary, any form of restraint or seclusion will be performed in accordance with safety standards required by state and federal law. 
• Have a safe environment, including zero tolerance for violence, and the right to use your clothes and personal items in a reasonably protected environment. 
• Take part in decisions about restricting visitors, mail or phone calls. 
• Receive protective oversight while a patient in the hospital, and receive a list of patient advocacy services (such as protective services, guardianship, etc.) 
• Receive compassionate care at the end of life. 
• Donate, request or refuse organ and tissue donations. 
• Review your medical record and receive answers to questions you may have about it. You may request amendments to your record and may obtain copies at a fair cost in a reasonable time frame. 
• Have your records kept confidential; they will only be shared with your caregivers and those who can legally see them. You may request information on who has received your record. 
• Receive a copy of and details about your bill. 
• Ask about and be informed of business relationships among payors, hospitals, educational institutions, and other health care providers that may affect your care. 
• Know the hospital’s grievance process and share a concern or grievance about your care either verbally or in writing and receive a timely written notice of the resolution. If you have a grievance or concern, please contact Patient Experience at (573) 458-7878. You may also contact: 

Missouri Department of Health & Senior Services 
Health Services Regulation 
P.O. Box 570 
Jefferson City, MO 65102-0570 
Phone: 1-573-751-6303 

The Joint Commission 
Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
Email: complaint@jointcommission.org 
Fax: 1-630-792-5636 
Complaint Line: 1-800-994-6610 

Livanta LLC
BFCC-QIO Program, Region 7
10820 Guilford Rd, Suite 202
Annapolis, Junction, MD  20701-1105
Phone:  1-800-634-4557, Ext. 2470

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