Everyone is always Great thanks !
Great staff, Dr. Hurley is a wonderful dooctor
Seeking care coverage. DR. HURLEY, seems like he will fit the bill.
Quick, courteous and friendly. Actually got in before the actual appointment time!
Lab blood draw was done so well I did not notice the needle stick. BP was elevated and was check several times prior to release. Update on medications was taken. All in all a perfict annual visit.
Everything was fine and on schedule
Both my wife and I felt that the doctors were relying far too much on technology and not analyzing and then diagnosing each individual. They were nice about it. However, there needs to be some level of ownership on the doctor or understanding the individual and potential health issues and recommending solutions. The gamut of solutions not just drugs.
Very friendly and helpful staff.
Promised a follow up to my X-ray. Did not happen
DR HURLEY ALWAYS LISTENS TO WHAT I HAVE TO SAY AND TREASTS ME AS A PERSON BESIDES JUST AS A PATIENT...THANK YOU TO ALL THE STAFF FOR BEING WONDERFUL ALSO
The front office and techs are friendlier downstairs and more personable. Everyone did a good job. Just a different atmosphere.
Calling in for appointments is almost impossible, then it's weeks before you get in.
Everyone in the office was prompt, professional and courteous. When I first phoned to make an appointment with Dr. Hurley, the scheduler was rude, scheduled me for an office visit 30 miles away, rather than in Rolla,and wouldn't correct the error. I phoned back the next day after I had confirmed online that I wasn't going to be scheduled in Rolla. The second scheduler was very kind and professional and corrected the mistake.
The staff treated me with dignity.
Dr. Hurley always takes the time to listen and engage with me and I definitely feel as though I have been heard and my concerns / health issues have been addressed.
Everyone was very professional. Don't see any need for improvement.
As a new patient I felt welcome. From the receptionist to the doctor, everyone was professional and made me feel they cared.
Great experience everyone was very friendly and Dr Hurley listened to my needs and concerns and addressed everything I needed he is know my primary doctor since mine retired last year
Dr. Hurley was very polite and professional! Top notch
One suggestion I'd make is for the nurse to introduce herself, tell you her name. It just makes you feel a little more comfortable to know you're talking to a person. And the other thing is when I have worked at, I've gone to, down by the hospital, excuse me, in that office, They always give you a printout about the office visit and it might have some other information that they want you to do and it will say what blood tests you have and maybe your next appointment and there might be some instructions. So I didn't, your office didn't do that. So that would be a suggestion I would have too. Thank you. Bye.
I like the use of the recording device during my appointment.
Dr Hurley is always kind, professional, and considerate. He listens to what I have to say. He sends me to appropriate doctors when it is necessary. Staff is always kind and understanding.
Check in was fast, check out was great Kinda confused about the medicar e Think don't ember when it is?
Disappointed as this was for a checkup and the doctor did nothing other than go over my lab results. No checking my heart, look at my throat, ears, nothing. I didn't receive a checkup, I got a consultation.
Dr. Hurley and staff are always professional, courteous and caring.
Listened and posted everything and came up with a plan for treatment.
Everyone was very kind. They took time to explore whether or not I had the flu or COVID. They met all of my needs. I just need more time to get to know Dr. Hurley and he needs to get to know me. This was my third visit and I have no complaints about him or anyone in the office. It's just taking a while to work out the expectation.
Dr Hurley has always listen to my medical problems. Dr Hurley is kind and respectful.
When I called for an appointment due to an injury I was scheduled for the next day with an early appointment. Dr Hurley was great about explaining what to to ease the pain and help the injury to heal
Dr Hurley is a gem of a physician and I should know being a retired pediatrician that he embodies the essence of empathy and compassion for his patients. Can't say enough good about the staff they always get my Rxs right. So glad I'm back to feeling better!
I do not like the fact that Phelps health has now ask to start recording every conversation. There are times I want to discuss something that I don't want to get in my chart with my physician and I'm not able to
Everyone was very nice and friendly
The front desk was helpful getting me signed in and then taking me to elevator because I had a 2nd appointment and wasn't sure where it was. Everyone was very friendly. Highly recommend
Dr Hurley is wonderful. The meds he prescribed makes my back pain much more manageable! Thank you Dr Hurley!
Each person was informative and ready to help
Communication in the MyChart Portal was very quick. Wait time for my appointment was minimal. Very good experience
Dr.Hurley,and his nurse treat us very well, to be honest I do not like Rolla hospital, but I really like Dr.Hurley,he is a very good doctor who actually cares.
Got called in really soon! Also Dr Hurley was on time!
Always a good experience going to Phelps Health!
Courteous and no wait time
Listened to my questions and answered them so I could understand them. They were helpful, friendly and enjoyed the visit.
Quick and efficient. Everyone great especially ICU. A great team
Dr. Hurley is an amazing physician. He always listens well, he explains well, and he is very concerned about your overall well-being. I really, really think he is an amazing doctor.
Every thing was great. Just continue the good work!!!!
I love that I see Dr Hurley when I make an appt. Other doctors often just have you see a nurse practioner and you have to ask specifically if you want to see the Dr. The automated messaging was a little odd this time, in that, it sent a msg after my appt was set that the appt was no longer available and I'd be on a wait list. I finally ask for confirmation of my appt and it was scheduled on the date and time originally set.
Great staff. Dr Hurley was very helpful.
The doctor and staff treated me with respect and answered all my questions.
Dr. Hurley was punctual and polite. Affirmed my personal health history. Checked vitals. Allowed time for me to ask questions. Demeanor was professional and friendly.
Everything was perfect there is nothing more I could ask for
The nurse was thorough, asking questions not asked of me before, regarding previous surgeries. Very friendly, professional and very competent in interacting with me. Dr. Hurley took time with me, asking questions and answering all my questions. Well done.
Explained all my problems in an understandable manner.
I was told to arrive 15 minutes early, then my doctor was 45 minutes late. I had been there an hour before I was seen for 7 minutes.
I was in a lot of pain and was given an appointment that afternoon. I was very grateful.
Everything was done well, in a timely manner. As always it was a good experience.
Everything was great start to finish. I put myself on the wait list for an earlier appointment. Thankfully I
Very courteous and prompt. Recommend them to everyone
Doctor Hurley and the entire staff was amazing. Good people doing good work. I highly recommend this place.
I think Dr Hurley is one of the best doctors at Phelps Health. Phelps Health needs to allow the doctors more time with their patients.
Actually, everybody was very pleasant, laughing, giggled, and they were very kind and attention giving. They took all the aptitudes, tattoos, and everything you need to take before the doctor comes in. They were great. He always is. Thank you very much.
I was there for a wellness check. Nobody listened to my heart or anything. Didn't take blood. Didn't do a cholesterol check. So I was very unfounded and disappointed that nothing happened. But I guess I'm in great shape.
Very nice staff. Dr. Hurley listens to what I have to say and explains clearly.
All was great. Very satisfied with everything
This was a new patient meeting as my old provider had departed. I was greeted professionally by everyone, minimal wait time, and screened efficiently. Medical review completed and a follow up scheduled.
Very clean and staff and doctor was a 10
Got me in quickly. Engaged in conversation relevant to my visit. Courteously asked questions, gave information and listened to my input about my health. Asked if I had any questions.
Dr. Hurley provided excellent service as always...
Lab results came back very fast.
Great place, keep up the good work!
My experience went very well. Everyone was very nice, professional, and helpful.
It seemed the provider and staff Were not rushed thru the time limit as they had been in the past
I am always treated with respect and kindness. I am extremely satisfied with Dr. Hurley and his staff. The staff are always quick to check me in and get me back to a room. The nurse who takes my vitals and asks why I'm there is always very nice and helpful. Dr. Hurley is very attentive and listens to everything I have to say and does his very best to treat any problem I have. This is why I travel for an hour and 20 minutes to see Dr. Hurley. The best doctor I have ever had and I have seen a few in my long lifetime.
I like Dr. Hurley, he is the reason I go there.
It was all very good thank you all
Treated my problem with resprect.
Everything was scheduled on time, accurate, and ready to go. No problems.
The staff listen to me,@ work wit me, with all of my health needs. Awesome job, they provide me with. Etc
I love Dr. Hurley. Always takes the time to listen.
My experience would have been better if my visit notes were correct. I have a retinal occlusion not a renal occlusion. That is kind of important.
Good eye contact from everyone. It was a calm environment. Staff seemed relaxed and happy.
Everything went well the girl that took my blood was very sweet the front desk was very nice just can not think of any thing that wasn't OK
Everyone was so nice and helpful! I appreciate the fine staff that works at this clinic! They have a way of welcoming patients to the clinic, they answer your questions and if they don't know the answer they will talk to the doctor or nurse and come back to you with an answer! I have been going to this clinic since 2009. Many of the doctors and staff have changed but the way they operate the clinic hasn't changed.
Get a different Dr. He listened to what I had to say, but did nothing I to help or explain any of my problems or concerns.
Two visits with Dr. Hurley. Both were excellent. Takes time to listen and ask pertinent questions.
Dr.Hurley is the best physician He deserves a great recognition and award plus promotion God bless him and give him long life.
The entire staff were courteous. Friendly and professional. I especially appreciate how Dr. Hurley listens to my concerns.
My experience was great! No one gets to push you into meds you don't feel is safe. And they don't get nosy into your personal life. Thankyou
It was the best experience.
Yeah, everything was fine. I didn't need anything else. He's my best doctor. Thanks, bye.
Did not have to wait longer than 10 minutes for Dr to come in & see me. Listened to everything I had say.
The office staff the nurse and the doctor were very friendly, nice and I felt like they really cared and were happy to see me. Thank you!
Nothing could have improved it. It was a professional, courteous and positive visit. Dr. Hurley is excellent, and we appreciate him a great deal. The entire staff with whom we met was friendly and helpful.
I really like my doctor and the staff here.