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Patient Experience

At Phelps Health, we want to know how you are doing after your visit. We want to ensure that we addressed your healthcare needs in a timely and respectful manner. Phelps Health has partnered with National Research Corporation (NRC) Health to provide surveys to our patients. NRC Health has over 30 years of experience being at the forefront of patient-centered ...

Patient Privacy

Safeguarding Your Health Information Is Important to Us. The Health Insurance Portability and Accountability Act of 1996, which is the federal law commonly known as “HIPAA,” provides certain protections for any of your health information that can be specifically identified as yours. The following are your rights and our responsibilities under HIPAA. Your Rights: Your medical information rights include the ...

Speak Up

The Speak Up program, sponsored by The Joint Commission, urges patients to get involved in their care. Such efforts to increase consumer awareness and involvement are supported by the Centers for Medicare and Medicaid Services (CMS). This initiative provides simple advice on how you, as the patient, can make your care a positive experience. After all, research shows that patients ...

Patient and Family Advisory Council

Join the Patient and Family Advisory Council at Phelps Health You are invited to join the Patient and Family Advisory Council at Phelps Health. As a member, your input could potentially influence future hospital initiatives related to the patient experience. Up to eight community members from Phelps Health's service area will serve on the council. Members must have been a ...

Visitor Information

At Phelps Health, our physicians, administration and employees strive to make our medical center an exceptional facility through our professionalism and services. Phelps Health wants our patients to be as comfortable as possible, and our goal is to make sure our patients’ hospitalization is a positive experience from the moment they walk through our doors until the time they are ...

Dining

Hospital Cafeteria The Cafeteria serves breakfast, lunch, dinner and snacks. There is a wide variety of meal options. If you are a patient, your nurse can provide you with information regarding patient meal times. For obstetrical patients, a specialty menu is available to meet your needs. Hours Sunday-Saturday 6:30 AM-4:00 PM; 4:30 PM-1:00 AM Click here to download Phelps Health's ...

Internet Access

At Phelps Health, we are proud to offer our patients and visitors with free Wi-Fi internet access 24 hours a day, seven days a week. Any laptop computer or handheld device that runs a current operating system (Windows XP or MacOS) has access. Simply look for Patient Wireless in your wireless network connections. If you are running an older system ...

Tobacco Policy

Tobacco and e-cigarette use by employees, patients and visitors - both inside and outside of all Phelps Health facilities - is strictly prohibited. Phelps Health is committed to the promotion of quality healthcare, which includes the prevention of disease. With this commitment comes the responsibility of providing a safe, healthy environment for our patients, visitors and employees. In order to ...

Student Education

Mid-Missouri Area Health Education Center The AHEC (Area Health Education Center) program helps bring the resources of academic medicine to address local community health needs. Mid-Missouri Area Health Education Center (Mid-MO AHEC) is part of a statewide network, Missouri Area Health Education Center (MAHEC), which is part of a national network of program offices and regional centers known as the ...

Affiliate Schools

Medical Schools Medical schools that Mid-Missouri Area Health Education Center (Mid-MO AHEC) and Phelps Health have longstanding affiliation agreements for training second-, third- and fourth-year students include the following: A.T. Still University – Kirksville College of Osteopathic Medicine Kansas City University of Medicine and Bioscience Students from other medical schools are welcome to apply for a rotation and can be ...